Riddhi R Banugaria Mobile: +1-813-***-****

Business System Analyst / QA Lead Open for Re-location: No

ad2yp7@r.postjobfree.com Operating Location: Lutz, FL

www.linkedin.com/in/ridhs/ Work Authorization: Green Card

PROFESSIONAL SKILLS SUMMARY

Skilled Business System Analyst / QA Lead with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over many years in my IT career.

EDUCATION

University: Gujarat University College: Nirma Institute of Technology, Ahmedabad (Gujarat)

Discipline: Bachelor's degree in computer engineering – 2006

TRAINING and CERTIFICATIONS

LinkedIn Learning Certifications: Consulting Foundations, Agile Requirements Foundations, Financial Services Basics, Financial Accounting, Managerial Accounting (Management Accounting), Data Analytics Foundations

Internal Training: Enterprise Risk Management, Scrum Master

Salesforce Trailhead: Double Ranger Rank (200+ Badges)

Salesforce Certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified Platform App Builder

AWS Certified: Sales Accreditation (Business)

PROFESSIONAL EXPERIENCE

Employer Organization: United Software Group Inc Duration: Mar 2023 – Jul 2023

Employment Type: Contract Client: Cisco Location: Remote FL, US

Role: Revenue Cloud Business Analyst

Responsibilities:

Worked with client business and IT Team to identify business needs and understanding business requirements as per product established roadmap

Participated in meeting with customers to document solution requirements and explore potential solutions ensuring alignments with development teams

Performed fit/gap analyses between business requirements and out-of-the-box features of CPQ and Billing

Created current state and future state conceptual diagram view depicting new and existing systems and processes to meet the functional requirements

Participated in Integrating Salesforce with other systems, including SaaS applications from other vendors using REST APIs, web services, middle-ware solutions, event-driven systems and data warehouses

Worked closely with the Salesforce Revenue Cloud Team, including Architects and Developers, to leverage out-of-the-box features and thoughtfully designed customization to maximize user efficiency and minimize ongoing maintenance costs

Collaborated with enterprise architecture team architects to ensure the project alignment with the target enterprise architecture

Involved in design of MuleSoft and Salesforce integration solutions, utilizing API Integration along with data mapping and data synchronization solutions

Involved in creation of API specifications along with integration business rules

Modified API specifications to include additional objects/fields to enhance the application functions required by stakeholders

Collaborated with enterprise architecture on end-to-end process flows, contributing to SFDC elements, data structures, roles and permissions

Worked with CPQ integrations with billings, CRM and ERP systems and contributed to CPQ project in driving significant change from the current state use of CPQ in accordance with the Digital Transformation journey at the organization level

Collaborated with CPQ expert helping to maximize efficiencies of the CPQ platform in support of product, sales, solution architects, pricing, and sales order processing function to deliver high-quality products on time and within budget constraints

Analyzed and integrated data using SQL and SOQL to identify trends, patterns and insights for data analysis and reporting

Enhanced operational efficiency by identifying areas of improvement within existing systems and recommending changes

Employer Organization: MeridianServicesCo LLC Duration: Nov 2022 – Jan 2023

Employment Type: Contract Client: RingCentral Location: Remote FL, US

Role: Business System Analyst Consultant

Responsibilities:

Worked with client business and IT Team to identify business capabilities along with requirements and transforming into user stories as per product established roadmap

Performed discovery analysis and definition of client issues and documented implementation in the logical design

Documented current CRM processes and created to be state for Salesforce Biz Merge project

Performed full analysis of existing profiles and permissions across Salesforce orgs

Developed Business Use Cases, Business Requirements and Business Rules Matrix tied back to use cases

Managed requirement management process that includes business flows, API integrations and data management with the understanding of Salesforce data model, security model, and declarative capabilities

Liaised between line of business and development team while working with wide range of stakeholders and collaborating with cross functional team involved in Product management, Sales, Marketing, Partner/Customer Support and Operations

Understanding of GSP related signup process, account creation activity for post sales process, customer support process for accounts, platform integration considering interfaces and APIs

Integrated data from various sources into single database for analysis and developed data models to support business requirements

Documented business terminology, ERD, data dictionary and data map to translate data flow between different systems

Worked with Salesforce communities to utilize a suite of tools to schedule resources allocated to geographical regions to facilitate service requests, and to allow partners/customers to schedule the work through the use of the partner/customer community

Partnered with testing resources to ensure test scripts are in place, adequate test coverage is provided, and quality product is delivered to business stakeholders.

Developed comprehensive reporting mechanisms, providing stakeholders with accurate and timely information on key performance indicators.

Employer Organization: Capgemini Duration: Sep 2021 – Oct 2022

Location: Remote FL, US Employment Type: Fulltime Role: Senior Business Analyst

Client: Zurich NA, AFLAC, Global Payments

Responsibilities:

Worked with client business and IT Team to identify business capabilities along with requirements and transforming into user stories as per product established roadmap

Worked closely with product owners and SMEs to identify business needs and defining business requirements and transforming into user stories, API specifications and Business Rules etc

Managed 3 full Salesforce.com implementations including custom API integrations with client platform

Created share point structure for existing company collateral

Located and organized training materials, sales material including diagrams, mockups, and templates

Created templates for use in discovery and implementation phase of the projects

Provided task breakdowns to the project managers by assisting in resource planning and budget management across projects

Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.

Performed oversight for members on managed services team working with clients utilizing Salesforce products

Participated in meeting with customers to document requirements and explore potential solutions ensuring alignments with development teams

Documented business terminology, ERD, data dictionary and data map to translate data flow between different systems

Experienced building SQL and SOQL queries to interact with databases and workbench

Understanding of merchant boarding and servicing, payment products and pricing, acquiring/payment processing, payment methods and APIs and file processing

Modified API specifications to include additional objects/fields to enhance the application functions required by stakeholders

Evaluated critical KPIs to measure against performance

Worked with clients to determine requirements for daily pipeline report used in analysis of sales pipeline turnover and new business generation

Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.

Worked with management to prioritize business and information needs for data migration and data loading process in Salesforce

Acquired legacy primary data sources and identified, analyzed, and interpreted trends or patterns in complex data sets provided and provided actionable insights

Worked closely with Salesforce Data Architect to manage various data related problems such as system configuration and sharing settings to provide support to various business objectives

Analyzed UAT bugs and participated in fixing UAT bugs providing overall support during UAT phase

Employer Organization: Birlasoft Duration: Sep 2020 – Sep 2021

Client: Moody’s Corporation Role: QA Lead

Employment Type: Fulltime Location: Remote FL, US

Responsibilities:

Experienced with Agile project management tool to incorporate project boards and dashboards to provide more tangible way

Discovered business needs for demand management intake platform

Planned and Managed project teamwork estimation efforts for every sprint releases

Discussed the implementation progress and solution approach to deliver the business value

Contributed to Salesforce configuration like setting up and managing users, roles, profiles, views, public groups, roles, sharing rules, page layouts, record types, validation rules, configuring reports and dashboards etc

Supervised CPQ platform for incident, change, problem and release management function

Tested APIs for complex integrations during testing and maintaining accurate pricing part of advanced approval process, and product validations within the Salesforce platform

Responsible for testing of Conga solutions utilized to generate customer facing agreements including complex query design, approval matrix and DocuSign integrations

Experienced building SQL and SOQL queries to interact with databases

Experienced in documenting and defining testing process and methodologies

Well acquainted with test case creation and various testing such as Sanity testing, Functionality testing, Compatibility Testing, Regression Testing and User Acceptance testing

Addressed project team member questions, prioritized end user feedback, contributed to implementing Salesforce enhancements based on organization goals

Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.

Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.

Ensured compliance with industry standards such as ISO / CMMI through diligent auditing of QA processes.

Employer Organization: Mastech Digital (CTH) and Valpak Duration: Jan 2018 – Sep 2019

Employment Type: CTH to Fulltime Role: Salesforce QA and Support Administrator

Location: St. Petersburg, FL, US

Responsibilities:

Experienced with enterprise-level Salesforce projects using agile software development methodologies

Participated in product backlog meeting, sprint grooming, sprint planning, daily scrum meeting, sprint review meeting, etc

Interacted with development team to discuss the implementation progress and discussed the solution approach to deliver business value

Contributed to Salesforce configuration like setting up and managing users, roles, profiles, views, public groups, roles, sharing rules, page layouts, record types, validation rules, data validations etc

Developed and created customized Salesforce reports and dashboards

Worked with data migration using Salesforce import and export utilities and Apex Data Loader

Experienced with Pardot marketing automation platform which tracks campaign performance, highlighting successful initiatives to better strategize and meet revenue goals

Worked in common quote to cash business processes such as quote creation, order and contract creation, amendments and renewals, product and pricing models, subscriptions, invoice generation, billing cycle and payment processing, payment allocation, credit note adjustments, debit note adjustments, AR, taxation, revenue recognition etc

Experienced with payment processing standards and technologies, such as PCI compliance, tokenization, and ACH

Led testing effort for business processes part of Salesforce CPQ, Advanced Approvals, Billing, invoices, payments and Conga document generation in different Salesforce sandboxes

Managed software testing process which includes test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing

Well acquainted with test case creation and various testing such as Sanity testing, Functionality testing, Compatibility Testing, Regression Testing and User Acceptance testing

Identified Salesforce problems and ensured full quality assurance testing

Addressed user questions, prioritized user feedback, contributed to implementing Salesforce enhancements based on organization goals

Championed data-driven decision making through the development of advanced analytics capabilities using native reporting tools in Salesforce.

Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.

Organization: Tata Consultancy Services Limited Duration: Mar 2014 – Apr 2017

Client: PricewaterhouseCoopers Role: IT Analyst Location: Bangalore, India

Employment Type: Fulltime

Responsibilities:

Proficient in business analysis and understanding thoroughly the requirements from the business perspective

Prepared QA test effort estimations based on defined scope

Documented master test plan for tracking testing activities during analysis and implementation phase

Captured risk involved in the project and communicated it to the required project team and stakeholders

Well acquainted with test case creation and various testing such as Sanity testing, Functionality testing, Compatibility Testing, Automation Testing, Regression Testing and User Acceptance testing

Prepared weekly test status report and Test Evaluation Summary Report based on test execution status

Prepared presentation for providing application functionality demo to business stakeholders

Participated in UAT kick off call and led UAT defect triage call

Analyzed UAT and Production defects and performed root cause analysis

Understanding of SLA measures and acceptance criteria for managing successful outcome of the project

Prepared Best practices and lessons learnt document at the end of project.

Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.

Reduced risk exposure by ensuring compliance with industry standards and regulatory requirements during implementation and testing phases.

Employer Organization: Thomson Reuters Duration: Jan 2009 – Mar 2014

Role: Senior Quality Assurance Analyst

Employment Type: Fulltime Location: Bangalore, India

Responsibilities:

Worked collaboratively with CRM delivery group and business stakeholders during requirements elicitation and analysis meetings and performed fit/GAP analysis

Participated in product backlog meeting, sprint planning, daily scrum meeting, sprint review meeting, etc.

Contributed to Salesforce configuration like setting up and managing users, roles, profiles, views, public groups, role hierarchies, sharing rules and record level permissions to provide shared access among different users, managing security settings, page layouts, validation rules, workflow rules, process builder, flow, Email templates, Reports and Dashboards, Chatter etc.

Worked with various Salesforce.com objects like Accounts, Contacts, Opportunities, Leads, Quotes, Orders, Approvals, Products, Pricing, Billing, Commissions, Activities, Contracts, Incidents/Cases, Solutions, Knowledge, Assignments, Alerts/Notifications, Users, Profiles, Chatter, and Reports and Dashboards etc.

Configured and maintained Salesforce CRM system processes for Sales, Service and Marketing with internal procedures

Documented and trained staff on system best practices and processes

Employer Organization: Tech Mahindra Duration: Jul 2006 – Jan 2009

Client: British Telecom Role: Technical Associate

Employment Type: Fulltime Location: Bangalore, India

Interacted with various business user groups for understanding the requirements for Siebel CRM implementation

Managed software testing process which includes creating test plans, creating test cases, establishing protocols for appropriate testing environments and coordinating actual software testing process

Involved with test execution and identified performance issues by detail log analysis of Siebel log running transactions

Identified problematic SQLs and highlighted SQL performance issues to the DBA to apply SQL performance tuning to reduce execution time

I certify that the above information is correct to the best of my knowledge.

Riddhi R Banugaria

Contact this candidate