KGAUGELO MARCUS

MAKALENG

***A VENTER STREET CAPITAL PARK

072-***-****

ad2ynf@r.postjobfree.com

OBJECTIVE

A highly competent, motivated and enthusiastic administrator with experience of working as part of working as part of a team in a busy environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationship with a range of different people.

EDUCATION

GRADE 12(FULL EXEMPTION)

Tubake secondary school

2003-2007

Subject passed: Sepedi

English

Afrikaans

Mathematics

Physical science

Geography

NATIONAL HIGHER CERTIFICATE (NATED) BUSINESS MANAGEMENT

Capricorn College for FET

2011-2012

Modules passed N4: Management communication

Financial accounting

Entrepreneurship and business management

Computer practice

Modules passed N5: Financial accounting

Entrepreneurship and business management

Computer practice

Sales management

Modules passed N6: Sales management

Computer practice

Driver’s license: Code 10(C1)

EXPERIENCE

POSITION HELD: ADMINISTRATOR (SANDF GLIS/SOUTH AFRICAN ARMY FOUNDATION)

Company Name: South African army foundation

PERIOD: APRIL 2013-28FEBRUARY 2021

MOVEMENT CLERK

Collecting claims from Army headquarters daily.

Register the incoming post.

Record receiving data in company database.

Submitting payment schedule of claims paid to HR AND MAINTANANCE for filing and audit.

CLAIMS ADMINISTRATOR (SANDF GLIS AND ARMY FOUNDATION)

Registration of claims.

Assist clients with claims related problems and report all deviations to reporting level.

Dealing with clients and processes in line with company procedures.

Handling all information on basis of trust.

Gathering all the relevant supporting documents to further the claims process.

Ensure adherence to claims and underwriting guidelines.

Attend to walk-in clients to complete claim forms (funeral, life cover and disability).

Management of calls in a professional and efficient manner.

Follow up calls where and when necessary.

Load claims information onto claims system.

Creating a client file.

Ensure that claims item is deleted with insurer after finalization of claim.

Compile and submit outstanding claims report as per set standard.

Improving turn-around times on claims by delivering service excellence

Ensure data integrity on all system.

Data collection and processing of transactions.

Recon the batch paid, courier claims to the underwriter of the scheme.

Attend to general correspondence and e-mails to insurer’s according to company standards.

Attend to client queries where it is required.

Ensure confidentiality of database information.

Any other instruction from Management.

ADMINISTRATOR (SOUTH AFRICAN ARMY FOUNDATION)

Meeting and greeting clients /visitors to the office.

Operating office equipment including printers, copiers, fax machine and multimedia instruments.

Check incoming paperwork (correspondence, claims etc.).

Sort all papers alphabetically and according to content, dates, significance.

Create or update records with new files and information.

Store all paperwork in designated places securing the important document according to POPIA.

Enter paperwork into an electronic system either by data entry or by using optical scanners.

Setting up appointments, distributing reports and managing correspondence between the office and external bodies.

Answering phone calls and calling clients to follow ups on appointments and payments.

Answering customer question, providing information regarding the status of claims.

Data capturing

Taking minutes during meetings when appropriate.

Respond to customer enquiries via telephone, internet (emails) and in person applying TCF principle.

Switchboard operation when appropriate.

Preparing board packs when appropriate.

Monthly recon for officer’s fund scheme.

Assisting with reservations for rainbow holiday club when appropriate.

Generate reports from information system as required.

Minimize or ZERO cancellations through regular and pro-active dealings with clients.

SKILLS

Planning and organizing

Computer literacy (word, excel, power point, outlook, access)

Communication skills

Database

POPIA ACT

TCF principles

Record keeping, filing and maintenance of database.

System A knowledge

Q link knowledge

Mainframe knowledge

Fund managers knowledge

Customer service

Fica act

Problem solving

Services knowledge

ACHIEVEMENTS

Received awards

Recognition letters and thank you cards

Responded to customers daily and solved 90% of their concerns.

Contributed to good customer service.

Incentive bonus from management every year

Contributed in SANDF GLIS SCHEME account growth.

REFERENCES

Mr. S.L Seete (High school principal) 015-***-****/083-*******

Mr. L.M.S Mapheto (Admin manager) 012-***-****/060-***-****

Mr. M.R Sibande (HR MANAGER) 012-***-****/076-***-****

Mr. P.S Moatshe (colleague) 083-***-****

Mr. K.A Moichela (lecturer) 015-***-****

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