Customer Service Call Center
Resume:
Kayla Price
Friendly, quick learner, who enjoys learning & research
Falkville, AL 35622
**********@*****.***
I am a very quick learner, knowledgeable in most major computer programs, and I love making others smile. I'm looking for almost any kind of work from home position. Authorized to work in the US for any employer
Work Experience
Laborer
Cameron's lawn service - Danville, VA
August 2020 to Present
Landscaping duties for residential and commercial properties, including:
• Maintain condition of lawn, flower beds, and other greenery.
• Operate multiple tools, manual and mechanical
• Plant flowers, shrubs, trees, etc
• Successfully manage time and kept accurate logs of each day's work. Pressure washing exterior of buildings, sidewalks,parkings lots, curbs, etc Marketing duties, including:
• Maintaining company social media page.
• Using SEO to obtain more visibility
• Creating graphic designs for ads.
• Running ads to targeted audiences.
Customer relations services, including:
• Communicating with customers on a regular basis to ensure that all expectations have been met.
• Answering calls from unsatisfied customers. Coming out with solutions to their problems. Retail Sales
E-commerce sales - Hartselle, AL
April 2014 to Present
Customer service, inventory, etc
Call Center Agent
JW Services - Remote
April 2022 to June 2022
My task was to record answers from registered voters about different political campaigns. Junior Sales Associate
Endurance Warranty LLC - Chicago, IL
August 2021 to November 2021
Sales, inbound and outbound calls, transferring calls, customer service, customer care, running multiple programs on Windows, call center environment
Cashier
ExxonMobil - Hartselle, AL
December 2012 to August 2014
Cashier, customer service, etc
Waitress
Waffle House - Priceville, AL
August 2008 to July 2012
Customer service, serving food, taking orders, etc Home Health Aide
Home buddies - Decatur, AL
April 2007 to February 2011
Bath elderly, clean homes, prepare meals, give meds, tend to open wounds, etc Manager
Subway - Hartselle, AL
October 2005 to August 2007
Managerial tasks, deposits, book keeping, hiring/firing, scheduling, customer service, inventory, training, etc
Education
Some college in Education
John C Calhoun State Community College - Athens, AL May 2008 to January 2012
High school diploma or GED
Associate's degree
Skills
• E-commerce (6 years)
• Sales (2 years)
• Retail sales (7 years)
• Computer skills (10+ years)
• Microsoft Officell (10+ years)
• Cleaning (3 years)
• Hotel experience (5 years)
• Caregiving (3 years)
• Customer service (10+ years)
• Customer service (9 years)
• Marketing (2 years)
• Front desk (3 years)
• Microsoft Excel (3 years)
• Food service (5 years)
• Custodial experience (1 year)
• Stocking (6 years)
• Management (4 years)
• Commercial cleaning (3 years)
• English (10+ years)
• Microsoft Word (10+ years)
• Typing (10+ years)
• Microsoft Outlook (2 years)
• Supervising experience (5 years)
• Administrative experience (2 years)
• Leadership (5 years)
• Google Suite
• Live chat (2 years)
• Microsoft Powerpoint (2 years)
• Cash Handling (10+ years)
• Salesforce (9 years)
• Account Management
• Technical Support (1 year)
• Windows (10+ years)
• Customer support (5 years)
• Writing skills (10+ years)
• Dog handling (10+ years)
• Social media management (2 years)
• Communication skills (10+ years)
• Negotiation
• Time management (2 years)
• Upselling (10+ years)
• Organizational skills (10+ years)
• Research (9 years)
• Market research
• Search Engine Optimization (SEO) (6 years)
• Outbound Sales (2 years)
• Cold Calling
• Business Development (2 years)
• Digital Marketing (3 years)
• Animal Care
Assessments
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Proficient
April 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The best way to reach me is my phone. If I do not answer, please send me a text explaining that you are calling in response to an application I submitted thru your company. Thank you.
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