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Customer Service Call Center

Location:
Birmingham, AL
Posted:
January 21, 2024

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Resume:

Kayla Price

Friendly, quick learner, who enjoys learning & research

Falkville, AL 35622

ad2ymn@r.postjobfree.com

+1-256-***-****

I am a very quick learner, knowledgeable in most major computer programs, and I love making others smile. I'm looking for almost any kind of work from home position. Authorized to work in the US for any employer

Work Experience

Laborer

Cameron's lawn service - Danville, VA

August 2020 to Present

Landscaping duties for residential and commercial properties, including:

• Maintain condition of lawn, flower beds, and other greenery.

• Operate multiple tools, manual and mechanical

• Plant flowers, shrubs, trees, etc

• Successfully manage time and kept accurate logs of each day's work. Pressure washing exterior of buildings, sidewalks,parkings lots, curbs, etc Marketing duties, including:

• Maintaining company social media page.

• Using SEO to obtain more visibility

• Creating graphic designs for ads.

• Running ads to targeted audiences.

Customer relations services, including:

• Communicating with customers on a regular basis to ensure that all expectations have been met.

• Answering calls from unsatisfied customers. Coming out with solutions to their problems. Retail Sales

E-commerce sales - Hartselle, AL

April 2014 to Present

Customer service, inventory, etc

Call Center Agent

JW Services - Remote

April 2022 to June 2022

My task was to record answers from registered voters about different political campaigns. Junior Sales Associate

Endurance Warranty LLC - Chicago, IL

August 2021 to November 2021

Sales, inbound and outbound calls, transferring calls, customer service, customer care, running multiple programs on Windows, call center environment

Cashier

ExxonMobil - Hartselle, AL

December 2012 to August 2014

Cashier, customer service, etc

Waitress

Waffle House - Priceville, AL

August 2008 to July 2012

Customer service, serving food, taking orders, etc Home Health Aide

Home buddies - Decatur, AL

April 2007 to February 2011

Bath elderly, clean homes, prepare meals, give meds, tend to open wounds, etc Manager

Subway - Hartselle, AL

October 2005 to August 2007

Managerial tasks, deposits, book keeping, hiring/firing, scheduling, customer service, inventory, training, etc

Education

Some college in Education

John C Calhoun State Community College - Athens, AL May 2008 to January 2012

High school diploma or GED

Associate's degree

Skills

• E-commerce (6 years)

• Sales (2 years)

• Retail sales (7 years)

• Computer skills (10+ years)

• Microsoft Officell (10+ years)

• Cleaning (3 years)

• Hotel experience (5 years)

• Caregiving (3 years)

• Customer service (10+ years)

• Customer service (9 years)

• Marketing (2 years)

• Front desk (3 years)

• Microsoft Excel (3 years)

• Food service (5 years)

• Custodial experience (1 year)

• Stocking (6 years)

• Management (4 years)

• Commercial cleaning (3 years)

• English (10+ years)

• Microsoft Word (10+ years)

• Typing (10+ years)

• Microsoft Outlook (2 years)

• Supervising experience (5 years)

• Administrative experience (2 years)

• Leadership (5 years)

• Google Suite

• Live chat (2 years)

• Microsoft Powerpoint (2 years)

• Cash Handling (10+ years)

• Salesforce (9 years)

• Account Management

• Technical Support (1 year)

• Windows (10+ years)

• Customer support (5 years)

• Writing skills (10+ years)

• Dog handling (10+ years)

• Social media management (2 years)

• Communication skills (10+ years)

• Negotiation

• Time management (2 years)

• Upselling (10+ years)

• Organizational skills (10+ years)

• Research (9 years)

• Market research

• Search Engine Optimization (SEO) (6 years)

• Outbound Sales (2 years)

• Cold Calling

• Business Development (2 years)

• Digital Marketing (3 years)

• Animal Care

Assessments

Administrative assistant/receptionist — Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Written communication — Proficient

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

November 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Verbal communication — Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service fit — Proficient

April 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

The best way to reach me is my phone. If I do not answer, please send me a text explaining that you are calling in response to an application I submitted thru your company. Thank you.



Contact this candidate