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SHRAWAN KUMAR

CHAUHAN

Santa Clara, CA USA 95051 925-***-**** ad2yks@r.postjobfree.com

Summary

High-performing Operations Analyst, sales and marketing with over eight years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Ambitious, career-focused job seeker, anxious to obtain an experience Operational head and project management position to help launch career while achieving company goals. Skills

• Analyzing operational data, developing and

implementing new strategies, and drive positive results in efficiency, customer satisfaction, and revenue

growth. Good knowledge of MS-Office, Tableau,

PowerBi, SQL, Salesforce, CRM and CMS to track leads and consumer database. Emphasizing achievement in

process improvement, cost reduction, and cross

functional collaboration.

• Project Management

• Data Analysis

• Trend Modeling

• Data Gathering

• Database Software

• Business Research

• Excellent verbal and written communication

• Client Relationship

Experience

OPERATIONS ANALYST 10/2023 - Current

Refresh, Inc. - Sunnyvale, USA

• Researching and analyzing to improve efficiency, reduce costs, and optimizing overall operations.

• Gathering data by observing and reporting on current operations,

• Analyzing complex data sheets to determine strengths and areas for improvement.

• Analyzing and designing efficient operational processes and assist with the implementation of changes.

• Document finding, prepare reports, and make recommendations.

• Developing new processes and procedures to enhance operations.

• Reporting to decision-makers.

• Identify and resolve operational issues in a timely manner.

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OPERATIONS INTERN 04/2022 – 10/2023

Refresh Foods Inc. - Sunnyvale, USA

• Deeply focused on Sales, Marketing and Operation activities and achieving growth and hitting sales targets, designing and implementing sales plan.

• Develop a business plan that covers sales, revenue, and expense control.

• Prepare and present monthly quarterly and annual sales reports, also organize and support sales report.

• Research, develop and execute strategies to identify new market opportunities.

• Estimating budgets and schedule production based on previous sales records.

• Coordinate, monitor, and report key marketing and sales metrics against goals.

• Analyze data and make decisions based on research findings and oversee host organization’s social media & research new trends on social media.

• Microsoft Office applications, Outlook, and Dropbox.

• Supporting the marketing team in creating the marketing materials distributed to different Paris Baguette stores, including newsletters, email marketing, product brochures, social media and assisting in implementing marketing strategies to fulfill growth objectives and company branding goals. RELATIONSHIP MANAGER 07/2020 - 03/2022

Motilal Oswal Financial Services Ltd - Mumbai, INDIA

• Acquiring and managing HNI clients and maintaining relationships with clients for sales growth

• Third-party insurance sales of various health insurance, term plans and guaranteed return plans

• Advisory products like PMS and other long-term investment products

• Revenue generation products like mutual funds, insurance and others. SALES MANAGER 06/2020 - 07/2020

Indiabulls Consumer Finance Ltd - Mumbai, INDIA

• Personal loan and business loan sales through DSA and connectors

• Handling ten sales executives to manage and push them to achieve targets

• Marketing survey and evaluation of maximum acquisition places

• Cold calling with the team and direct selling of products

• Campaigning and advertising products for maximum reach of clients. RELATIONSHIP MANAGER 06/2017 - 05/2018

India Infoline Finance Ltd - Mumbai, INDIA

• Acquisition of Demat and trading accounts

• Acquiring business revenue through cross-selling products

• Third-party mutual funds, insurance and various other investment products

• Handling existing clients to manage and generate new business and

• Increasing sales revenue

• Campaigning and promoting products in various locations. DEPUTY MANAGER 07/2016 - 06/2017

Kotak Mahindra Bank - Mumbai, INDIA

• Direct cold calling to medium and large corporate groups of companies and fix an appointment meeting

• Daily personal meetings with trade and forex business clients

• Providing bank facilities to import-export clients

• Acquiring competitive clients from other banks.

ASSOCIATE MANAGER 07/2015 - 04/2016

ICRA Ltd - Mumbai, INDIA

• Acquisition of new and existing clients for rating

• Daily meeting with bankers, Ca and other financial advisors

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• Cold calling in industrial areas and open markets for new business

• Calling inactive clients and convincing them to be active

• Handling existing clients and managing them for long-term business. MANAGEMENT SUPPORT ASSISTANT 06/2013 - 08/2013

Country inn & suites by Carlson - Pensacola, USA

• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Responded to customer issues to provide immediate resolution and improve retention.

• Kept office equipment functional and supplies well-stocked to promote efficient operations. Education and Training

Institute of Business Studies And Research - CBD Belapur, Navi Mumbai, MH (INDIA), INDIA MBA Marketing, 05/2014

Rajarshi School of Management And Technology - Varanasi, Uttar-Pradesh (INDIA), INDIA BBA Marketing, 05/2011

Additional Information

Completed an internship with Refresh, Inc. and was sponsored with same company on H-1B visa. Currently authorized to work in the USA and ready to welcome good opportunities.

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