Experienced Administrator and Event Organizer

Administration

Resourceful, compassionate people-oriented, results-driven professional with 15+ years working in diverse settings. Skilled in collaborating with and providing support to senior executives, middle management, and administrative staff within organizations to support their missions and achieve their goals. Possesses a fast-learning curve, and the ability to excel in a fast-paced leadership role. Skilled at managing multiple projects simultaneously. Proficient in MS Office.

CORE COMPETENCIES

•Coalition Building

•Detail Oriented

•Facilitation

•Interpersonal Communication

•Planning and Organizing

•Presentation Preparation & Delivery

•Relationship Management

•Resource Management

RELATED WORK EXPERIENCE

INDEPENDENT CONSULTANT, Atlanta, GA 2004 to Present

Life Coach

O Advocate for the less fortune

oDevelop messages that encourage people to set and reach personal goals

oDeliver presentations that promote “your best self” addressing participants’ needs, abilities, strengths, and barriers

oDevelop marketing materials

BAKKT, Alpharetta, GA 2022 to Present

Travel CSR Agent

oDeliver excellent customer service support through various channels i.e. voice and email

oFacilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings

oService existing travel bookings e.g. request to cancel or change bookings

oMonitor and service open issues through completion

IBUUMERANG, Atlanta, GA 2019 to 2020

Travel Savings Ambassadors (TSAs)

oProvided discounted travel destinations through state of the art inactive booking technology

ORU Marketing Place International, Atlanta, GA 2017 to 2019

Representative

oDevelop marketing materials

oEncourage enrollment

oEstablish and maintain data for community growth.

NCOURT GOVERNMENT BRANDS 2021- 2022

Customer Service Representative

oResponsible for all customer inquiries and processing credit card payments

oProvide excellent sales and customer service

oAppropriately and effectively communicating while resolving issues on first call

HIRE DYNAMICS, Alpharetta, GA 2019 –2021

Payroll Mail Clerk/ CSR

oHandling inbound calls for client customer inquiries concerning product, concerns about

oTheir experiences and taking payments for their fees.

oResponsible for preparing client payroll payments for mailing and distribution in a fast pace environment. Providing attention to detail and performing all other duties as assigned.

ALLISON SMITH COMPANY, Smyrna, GA 2014 – 2018

Front-line Representative

oMet and greeted clients and guests

oProvided administrative support to leadership as requested, i.e., screened and routed incoming phone calls; maintained office supply inventory

oCategorized incoming mail and packages; dispatched all packages, mail, freight and courier requests within established timeframes

ASSURANT, Duluth, GA 2012 – 2013

Client Services

O Managed incoming calls that addressed customer inquiries regarding mortgage insurance premiums and coverage in a timely and accurate fashion

oMaintained up-to-date records at all times o Completed required reports in a timely framework

oReceived and placed a high volume of internal and external communications including emails and faxes

ERS CONVERGENT, Atlanta, GA 2010 – 2012

Customer Service

O Handled customer inquiries, complains, billing questions, payment extensions and service requests

oProvided accurate and appropriate informational response to customer inquiries

o Managed a high-volume workload in a deadline driven environment

OFFICE TEAM STAFFING, Atlanta, GA 2007 – 2019

Receptionist/Customer Service

oWelcomed clients and visitors

oMaintained front desk and reception area in a neat and organized fashion Responded to telephone inquiries and in-person requests for information

oPrepared file copies, sent faxes and handled all incoming and outgoing correspondence

SELF EMPLOYED CONTRACTOR / DATA ENTRY, Atlanta, GA 2005 – 2009

The Royal Answer (LiveOps) & The Aspen Group

O Provided professional and sales skills to clients concerning their product presentations in a virtual call center environment from home

O Maintained accurate records

VOLUNTEER SERVICES

oCoordinate events with and for various community and faith-based organizations

CERTIFICATION AND EDUCATION

ENTREPRENEURIAL TRAINING PROGRAM

Business Source

Los Angeles, CA

BACHELOR OF ARTS

Kentucky State University

Frankfort, KY

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