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Customer Service, Collection, Paralegal Studies, Great Communication

Location:
Dallas, TX
Posted:
January 21, 2024

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Resume:

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Latania Washington Williams

**** *** ***** **. ****** TX 75241 214-***-****

ad2yka@r.postjobfree.com

SUMMARY

Paralegal professional with bankruptcy filing experience seeking a challenging position with a company that

will continue to expand current skills establishing client relationships.

EDUCATION

Remington College — Dallas Campus Graduation Date 01/2024

Associate of Applied Science in Paralegal

Select Courses: Introduction to Paralegal Studies, Legal Research, Legal Writing, Legal Liability and

Ethics, Civil Litigation and Trial Preparation, Business and Contracts Law, Family Law, Probate Law,

Real Estate, Law, Bankruptcy Law

SKILLS

Legal Research Court Calendaring 40 WPM

Legal Documents Database Accountability

Depositions Investigation Problem-solving

Legal Filings Drafting Time Management

Discovery Microsoft Office Professionalism

Office and Court Procedures Organization Multitasking

Client Interviews Communication Attention to Detail

Teamwork Ability to Work Independently

EXPERINCE

Santander Consumer USA — North Richland Hills, TX 06/2005 — 12/2023

Bankruptcy Rep II, 2015 - 2023

Chapter 7, reaffirmations, reviewed court dockets for reaffirmations, data entry, filing bankruptcy. Sent forms to

attorney office, viewed dockets, if approved process and release it, if denied put back in bankruptcy status until

terminated or discharged.

Bankruptcy Inbound Phone Rep, 2012 - 2015

Outbound/inbound phone contact with customers dealing with bankruptcy.

Loss Prevention Collections Rep, 2010 — 2012

Skip tracing to prevent a loss, obtaining vehicle location, collected on 90 day + payments past due accounts,

customer service, used Shaw and MySoup software to document progress.

Back End Collections, 2009 — 2010

Contacted customers and collected on 60 - 90 day past due accounts.

Mid Range Collections, 2007 — 2009

Collected on accounts 30 — 60 days past due assisting customers with account questions, deferments, and data

entry into client files.

Front End Collections, 2005 — 2007

Provided customer service and collected on 30 days or less past due accounts handling deferments, due date

changes, payment processing.

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