Cierra Williams

DeSoto, TX *****

ad2yjx@r.postjobfree.com

+1-214-***-****

Versatile customer service representative with proven experience delivering service standards to high- level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude, with over 5 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Manager

Puttshack - Addison, TX

October 2023 to Present

• Leverage business metrics and trends to drive performance and to maximize profit

• Maintain food and labor costs to budgeted plan

• Promote safe operational standards for both Guest and Associate safety

• Develop their team through coaching and purposeful feedback

• Drive Associate engagement and entrepreneurial spirit Healthcare Representative

TaskUs - Dallas-Fort Worth, TX

June 2023 to Present

• Handling inbound and outbound calls to assist customer with healthcare related inquiries

• supported and maintained positive relationship with healthcare customers within the network

• Provide assistance regarding contract questions and no routine claim issues

• Complete tasks like documentation and data entry with accuracy and efficiency

• Provide information and support regarding health insurance policy and benefits

• Informed customers about any thing that changed that could affect there benefits

• Communicate effectively and professionally to all members, teammates, healthcare professionals and leadership team.

Customer Service Representative

Chewys - Dallas-Fort Worth, TX

April 2023 to Present

• Created a new customer database by entering customer information into a database

• Handled customer inquiries, answered questions, and resolved problems in a timely manner

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card

• information, and product sales

• Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

• Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

• Receive calls and places calls which are predominantly routine may require deviation from the standard screens scripts and also procedures

• Answer customers cellphone inquiries, orders,service needs and complaints respond where applicable or direct to the technical and service areas

• Maintains detailed and current knowledge of the company and assigned clients products and services to offer

• Ability to navigate a computerized data entry / other relevant applications

•

In Home Caregiver

Passion 05 Health Services - Dallas, TX

2021 to December 2023

• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

• Allows and encourages residents to do as much of their own care as possible.

• Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.

• Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.

• Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.

• Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.

• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures.

• Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.

• Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance.

Sales Representative

Vector Marketing - Dallas-Fort Worth, TX

January 2023 to April 2023

• Consistently able to achieve a a target of 3 set appointments with qualified opportunities on a weekly basis

• Conduct sales presentation and demonstration to potential customers

• Collaborate with my marketing team to create sales collateral and promotional materials

• Elevate market trends and also recommend products to customers based on business needs and their goals

• Answer the customers questions about the product, prices, availability, and the products use.

• Communicate and collect accounts received like necessary work with the credit department and client too .. & collect all balances due based on credit terms Warehouse Lead

HelloFresh - Irving, TX

December 2021 to November 2022

• Completing food boxes according to process and time specifications

• complied with specific food handling regulations

• Enforce and follow all safety, GMP and SQF policies & procedures

• Supplied the production area with food pallets or boxes

• Maintain a high level of attention to detail and accuracy looking consistently for potential food safety or quality deviations

• Continuously develops employees by coaching and providing insightful feedback

• Understand and ensure strong compliance of standard processes

• Supervises and reviews all receiving, inventory, staging, and shipping activities performed by warehouse team; maintains a high degree of visibility and access to employees on warehouse floor

• Organize and maintain inventory and stock control Resolution Specialist

Walmart - Dallas, TX

June 2021 to November 2021

• To be able to listen to customers, understands, processes, and prioritizes customer needs, then provides solutions

• Resolves complex contact issues for stores, associates, and high-impact customers by researching issues and resolution options; determining appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com, Merchandising, Operations, Legal) as required to resolve issues

• Enhances engagement of and collects feedback from stores, associates, and high-impact customers by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings

• Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and providing resolution

• To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed

• Confirms customer understanding by restating customer concerns or problem statements Customer Service Representative

Advanced Call Center Technologies, LLC - Berwyn, PA July 2020 to May 2021

• Respond to all account owners and participants phone inquiries and request in a timely manner

• Process financial and non financial transactions timely and accurate

• Comply with the plan document provisions, regulations, guidelines & company procedures

• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

• Keep records of customer interactions, process customer accounts and file documents

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Stock Associate

Walmart - Addison, TX

June 2020 to August 2020

• Prepared products for sales floor by adding tags and readying pallets or restocking.

• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

• Assisted customers based on currently available product, promotional and policy information.

• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

• Replenished inventory with focus on addressing customer needs. Cashier

El Rio Grande Latin Market

April 2020 to June 2020

El rio grande latin market

• Scanned customer purchases, supporting transactions to streamline sales process.

• Assisted with purchases, locating items and signing up for rewards programs.

• Wrapped items and bagged purchases properly to prevent merchandise breakage.

• Received payments for product and issued receipts.

• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

• Trained new employees in cashiering procedures, offering assistance in resolving issues.

• Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.

• Properly verified customer identification for alcohol or tobacco purchases.

• Processed customer payments quickly and returned exact change and receipts. Guest Greeter

Spring Creek Barbeque

November 2019 to June 2020

Spring creek barbecue

• Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.

• Offered above-and-beyond assistance to guests with limited mobility.

• Provided knowledgeable service when answering questions and greeted all customers with friendliness.

• Responded to guest questions about current facility events and future offerings.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities. Sandwhich Artist

Subway

May 2019 to November 2019

• Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

• Maintained clean, well-organized and properly sanitized front counter area to greet customers.

• Organized food preparation stations and replenished supplies regularly.

• Prepared food items such as deli and hot sandwiches to meet customer specifications.

• Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

• Stored food in designated containers and proper storage locations to prevent spoilage, cross- contamination and illnesses.

• Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.

Education

High School Diploma

Wylie East High School - Wylie, TX

January 2020 to June 2020

Skills

• Guest and client satisfaction

• Cash register operation

• Customer service/ Greeting

• Communications

• Project orangization

• Team management

• Problem Resolution

• Merchandise Stocking

• Cleaning Experience

• Food Preparation

• Kitchen Experience

• Packaging

• Pallet Jack

• Pricing

• Shipping & Receiving

• Cold calling

• Inside sales

• Windows

• Live chat

• Customer service

• Food Production

• Typing

• Retail Sales

• Google Docs (9 years)

• Microsoft Access

• Analysis skills

• Customer support

• Order Picking

• Microsoft Powerpoint

• Negotiation

• Microsoft Outlook

• Databases

• Microsoft SQL Server

• Microsoft Word (7 years)

• Medical collection (2 years)

• B2B (2 years)

• Quality Assurance

• Benefits administration

• iOS (6 years)

• Mac OS (2 years)

• Leadership (5 years)

• Android

• Customer service

• Cash handling

• Outbound sales

• Technical support

• Sales

• Shift management

• Windows

• Hospitality

• Retail sales

• Typing

• Team management

• Financial services

• Pricing

• Cash register

• Escrow

• Documentation review

• Quality assurance

• Microsoft Excel

• Phone etiquette

• Guest services

• Communication skills

• Computer skills

• Motivating others

• Promoting mental health

• Medical teamwork

• Forklift

Contact this candidate