Gloria Marie Miller

*** *. ****** ******, #*

Anaheim, CA 92804

714-***-**** or 714-***-****

Education

Master of Business Administration, July 2008

University of Phoenix, 6 Centerpointe Drive, La Palma, CA 90623 Bachelor of Science in Business Administration, October 2001 University of Phoenix, 6 Centerpointe Drive, La Palma, CA 90623 Associate of Science of Business Management, June 1990 El Camino College, 16007 Crenshaw Boulevard, Torrance, CA 90506 Work Experience

Volunteer, House of Overcome, NFP, 142 S. Delano Street, #3, Anaheim, CA, 92804 01/2018 to 1/2023

Responsible for helping Human Trafficking and Domestic Violence victims with information

concerning housing or other reference. Receive incoming calls from clients and resources, file, office supplies, and prepare restraining orders for clients to submit to the court. Treasurer - OC-NAACP Branch #1052, P.O. Box 1058, Santa Ana, CA 92705 05/2019 to 012/2020

Took care of the financial obligations of the organization, such as bank deposits, collecting membership fees, and office supplies, gave financial reports at meetings, and submitted annual reports to the National Office. Submitting annual reports on time allowed our branch to be in compliance for two years, 2019 and 2020. Division Director/Coach – President Distinguished (Volunteer), 2275 Huntington Drive, #210, San Marino, CA 91108 03/2013 to 06/2019

Trained members of clubs on how to improve, retain, and build membership through positive coaching and mentoring. Presenter for officer training classes for Pathways Program, planned events, managed projects for contests, and continuous online communication with members giving them feedback and answering their questions. Responsible for four areas and 16 clubs. Member Services Rep II, Beacon Health Options, 5665 Plaza Dr., Ste. 400, Cypress, CA 90630 05/2016 to 01/2017

Received calls from members, updated their records, and transferred members to the departments requested for mental health services.

Real Estate Agent, P/T, Prudential Real Estate, 22800 Savi Ranch Pkwy, Ste. 204, Yorba Linda,

CA 92887 01/2015 to 06/2016

Helped clients, such as buyers or sellers, to purchase or sale properties and to rent properties.

Call Center Expert (Part-time), Stericycle Inc., 612 S. Harbor Boulevard, Anaheim, CA 92805 06/2014 to 3/2015

Recelived numerous calls from different companies, obtained messages from customers, set up appointments, transferred callers to the appropriate offices, did data entry, and was one of the Cultural Diversity Ambassadors.

Police Service Representative II (911 Operator), LAPD Communications Division, 100 N. Los Angeles Street, Los Angeles, CA 90012 10/1998 to 10/2013 (Retired) Received emergency and non-emergency calls from citizens, alarm companies, and dispatched calls to police field units, entered data into a computer terminal, and dispatched calls based on their priorities using the radio. Priority of the calls was determined by the call type or crime before assigning police field units to respond to calls. During my tenure, received several commendations.

Office Manager/Administrative Assistant, Pinewood Children Center, 7051 Valmont Street, Tujunga, CA 91042 02/1994 to 12/1997

Responsibilities included preparing the budget and payroll accounts, collecting fees, depositing funds, preparing requisition forms, answering phone lines, maintaining attendance sheets,

composed letters, attended meetings, and other administrative duties.