ROBERTA THANDI MPANZA

PROFILE

SURNAME

Mpanza

FIRST NAME(S)

Roberta Thandi

CELL PHONE NUMBER

076-***-**** / 061-***-****

GENDER

Female

MARTITAL STATUS

Single

NATIONALITY

South African

IDENTIFICATION NUMBER

940-***-**** 089

PHYSICAL ADDRESS

G819 uDakwakusutha Road KwaMashu, Durban 4360

HOBBIES

Reading, Writing, Cooking and Reading environmental news

EDUCATION

Newlands East Secondary School

2008 – 2012

HIGHEST GRADE ACHIEVED

Grade 12

YEAR

2012

SUBJECTS PASSED

English Additional Language, IsiZulu Home Language,

Mathematics Literacy, Life Orientation, Business Studies, Travel and Tourism, History, Consumer Studies

COMPUTER LITERACY

Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, Email and Internet

TERTIARY EDUCATION

World Changers Academy

2017 (January to March)

COURSE NAME

Life Skills

TOPICS COVERED

Anger Management, Decision Making, Life Values, Goals, Vision and Mission, Life Challenges and Attitude, Abuse, Forgiveness and Letting go of the past

I also had to volunteer anywhere for 2 Weeks as part of the course so I volunteered at eThekwini Municipality I had to go around different Halls around the township and clean the halls and also clean public areas

Stepping Stone

2017 (April to May)

COURSE NAME

HIV and AIDS Counselling

TOPICS COVERED

How to counsel some with HIV, Different types of relationships, How to prevent from diseases, Play roles on clinics, Assisting a person with HIV injured and bleeding

International Hotel School (Westville)

August 2018 to Current

COURSE NAME Higher Certificate in Hospitality Management

SUBJECTS COVERED

Managing Beverage Operations, Supervision in the Hospitality industry, Occupational Health and Safety, Basic Fire Fighting, Wine Service, Housekeeping, Hospitality Today, Front Office and Academic Literacy

WORK EXPERIENCE

Click Away Zone Administration

2015 May – December

Faxing, Emailing, Typing CVs, Assignments, Business

Letters, Creating Business Cards and Invitations,

Scanning and Laminating, Answering Calls,

Teaching Computer Lessons

Dros Restaurant (Gateway) Waitress

2013 January – April Temporal

Welcome guests, help them get sited, Take Orders,

Clean working station

Urban Park Hotel(Umhlanga)Waitress, Banqueting, Room service, bar lady (Practical)

2018 October - December

The morning and then set up restaurant tables and chairs mop the floors and then start serving breakfast help guest get sited assist them in ordering. In the conference room I had to set up for guests and then set up my working station set up for staff parties, conferences and other big meetings happening in board rooms. I also had to take room service to guests in they ordered in the night and also clean dirty dishes in the corridors take them down to the kitchen. I also had to be a bar lady and make serve drinks and cocktails, shots and beer and also had to be in the tea station serving tea, coffee and cappuccino and latte.

Royal Palm Hotel Housekeeping, Supervision, Linen Room and P.A Areas, Supervision, Linen Room and

Housekeeping Administration (Practical)

2019 11 February – 11 March

Take your work sheet and go to your working station and clean rooms take out dirty linen and clean living broom the toilet and balcony wipe and mop also vacuumed the Capet if necessary clean the bins and replace everything with clean things. I also had to work in the Public Areas where I had to clean outside the mirrors and the lifts the front of house and also clean frames gym area and outside the restaurant and public toilets. In the linen room I had to count the dirty linen, bath mat, hand towel and bath towel to make sure if they are recorded properly and go to the storeroom to take water and chocolate for the rooms.

Royal Palm Hotel Receptionist, Night Auditing,

Administration (Practical)

2019 March 18 – 27 April

Welcome guests and help them book their rooms and also interact with the guest because I’m the first person they see, answer calls, request transport for those where wish to see part of Durban or just to explore, make key cards and do night auditing at times

REFERENCE

EMPLOYER Click Away Zone

CONTACT PERSON Sade

POSITION HELD Manager

CONTACT NUMBER 083-***-**** / 031-***-****

EMPLOYER Urban Park Hotel

CONTACT PERSON Dillon

POSITION HELD Food and beverage Manager

CONTACT NUMBER 087-***-****

EMPLOYER Royal Palm Hotel

CONTACT PERSON Felicia

POSITION HELD Housekeeping Supervisor

CONTACT NUMBER 031-***-****

EMPLOYER Royal Palm Hotel

CONTACT PERSON Nhloso Ngobe

POSITION HELD Front Office Manager

CONTACT NUMBER 031-***-****

EMPLOYER International Hotel school

CONTACT PERSON Mr P

POSITION HELD Head of Academics

CONTACT NUMBER 031-***-****

Contact this candidate