Viorica

Placinta

• Citizenship: Romanian (EU)

• Date of Birth: 07/05/1981

Work history summary

Commercial Director, New Egreta

Resort

March 2022 - Current

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth

• Collaborate with and coordinate diverse teams (marketing, sales, customer service, F&B,)

• Recruit, train and motivate to maximize the potential of the company.

• Improved customer satisfaction ratings by implementing training programs focused on enhancing communication skills within the company

• Streamlined internal communications between departments, promoting a culture of collaboration and shared goals

• Directed trade show participation efforts for maximum exposure and return on investment.

• Provided extensive leadership by effectively communicating strategic goals

Accountant, ILAV Agro SRL

April 2017 - Current

• Making quarterly reports

Operation manager, Ramee group

January 2024 - January 2024

• Directing spa activities, including creating employee programs, establishing customer appointments, and maintaining the customer database

• Establish a monthly budget for the spa to meet and look for unnecessary expenses

• Recruiting and interviewing potential new employees, taking into account the mission to see who would work best for the company's profit

• Conduct employee evaluations and communicate with each employee at least once a month to discuss how they are behaving

• Develop new marketing strategies to inform customers about the news of the spa, including advertising in local newspapers and maintaining an active presence on social media

Spa manager, Ramada

January 2019 - January 2020

Moldova

Chisinau

+373********

placinta.viorica@gmail.c

om

Housekeeping manager, Ramada

January 2017 - January 2018

Front desk supervisor, VisPas Hot

el

April 2013 - May 2014

• Employee training and serving as a model for other team members

• Managing and maintaining relationships with the property management system provider

• Organizing and directing employee training programs, resolving staffing issues, new employees, and evaluating employee performance

• Managing guest issues / complaints

• Review work procedures and operational issues to determine ways to improve service, performance, safety

• Develop and maintain positive working relationships with staff as well as guests.

Hair & Make-up Artist, Steiner

Ltd./Royal CarIbean

June 2012 - April 2013

• Welcoming and educating customers in offers and benefits in the spa

• Sale of special packages and products

• Professional services and educational classes with clients. Accountant, ILAV AGRO Srl

December 2010 - April 2012

• Quarterly reports

Director /Hair & Make-up stylist

Sabaya Studio

May 1999 - September 2010

• Professional work as a stylist, working with local and international magazines

• Development of the necessary systems for customer retention and salon management

• Stylists trained to become more successful and share the skills needed to compete in a demanding profession

• Managed employees in order to provide excellent customer service Education summary

Economic Studies in EnglishASEM Uni

versity Moldova

December 1999

• Completed Coursework 2014:

• Marlins Security awareness for Seaferers:95%

• crowd Management CMAT

• personal survival techniques

• fire fighting

• first aid(STCW)

Languages: English Rumanian Russian

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