Sarah Nicole Palmer

**** ******* ****** **

Frenchburg, KY 40322

ad2yhm@r.postjobfree.com

859-***-****

WORK EXPERIENCE

CIGNA Healthcare (Through FOUNDEVER)

Pharmacy Benefits Manager, Customer service)

October. 22, 2023 to December 29, 2023

This was a 9 week training program, and was just now getting finished with the course, and the company was supposed to start OJT and taking calls, but because they’ve had constant technical issues for the past 3 weeks with 3 out of 25 people, which I was one of the three, I have decided to look for another job. We were supposed to have taken 30 calls in a week to pass phase 1 of training and over 40 calls for phase 2 of training before we went into OJT, on the job training, and by a certain date, but since this issue hasn’t been completely fixed and they haven’t seemed to get in any rush, so I won’t be going on to the next phase, which is why I am continuing on with my job search.

SAVVAS (Through FOUNDEVER)

Remote Technical Support Agent

July 18, 2023 to Sept. 20, 2023

Taking calls

Helping teachers and administrators with the products they use

Guide them step by step with directions on how to navigate through the lessons, set up classes or assignments

Help with log in issues or licensing issues.

Documenting in Salesforce the reason for the call, and if it was a Pearson issue, warm transferring them to the correct department, also including customer service for tracking orders or placing orders.

No cold calls

TURBOTAX (Through FOUNDEVER)

Remote Customer service (SST, Product support and Tech support)

Jan.17, 2023 to April 19, 2023

Taking calls and chats

60 WPM, 100% accuracy

Documenting why customers call in and making sure to close each case before the next call comes in

Help with product support, technical support, and tax support all while staying engaged with the customer and always providing a great customer experience

Sharing screens with customer using Glance or Smartlook

Reaching out and using resources such as Escalations, Tier 2, Google searches, warm and cold transferring calls to obtain needed help such as resolution desk,

.I have NEVER had any unhappy customers-that’s something I am very proud of! Had great customer feedback and surveys

Using employee work communication messaging app

Also, this was my actual first “call center” job, with high call volume from day one, and it seemed like I was a natural! I felt like it didn’t take long at all to learn the systems and flow of each day or shift.

No cold calls.

SORRELL’S TRUCKING, INC.

Data Entry and Accounts Payable

Jeffersonville, KY

March 2008 to May 2022

Typing

Entering information into company spreadsheets, QuickBooks (desktop and payroll)

Answering calls, transferring calls, dispatching calls, etc.

Writing company paychecks and keeping balances and doing bank deposits

Enter truckers logs into spreadsheets

Keeping track of all invoices, logs, and checks or deposits and filing them in the computer

This was my late father’s Trucking company. So there’s no way to get in contact with them. But I wanted to put it on my resume since it was my longest running second most recent job. And the last two years were work from home.

HOUSEKEEPING (Self employed)

Mt. Sterling, KY

Aug. 2010 to Jan. 2018

•Vacuum

•Sweep

•Mop

•Dust furniture

•Wipe counters and appliances

•On occasion would do laundry

•On occasion would cook small meals

•Organize cabinets

•Do short runs to the grocery

OFFICEMAX (OFFICE DEPOT)

Floor Sales Associate/Cashier

Lexington, KY

July 2005 to Oct. 2005

•Walk the floors helping customers

•Stocking shelves

•Inventory

•Run cash register

•Keeping the shelves and store neat and clean

KDMK

Data Entry (Quality Control Data Input)

Mt.Sterling, KY

April 2004 to July 2004

•go to the warehouse and get invoices or stickers that were left over

•go back to the office and enter the data of what product was left over and what we had all together • print out the data showing the updated outcome of the product

•or print out more stickers to take to the warehouse.

AKERS AND AKERS REALTY, INC..

Secretary/Receptionist

Mount Sterling, KY

Nov.2002 to Apr. 2004

•I answered office phone calls

•took messages

•made copies

•kept files in order and up to date

•wrote out pay checks

•Wrote receipts

•helped with certain BPOs

•go to properties and take photos

•wrote ads for the book or web ads or newspaper ads

•kept web ads up to date

•kept the office in order and neat and clean.

BIG LOTS

Sales Associate

Mt. Sterling, KY 40352

Dec. 2001 to Dec. 2002

•Walked the floors stocking shelves

•Keeping shelves neat

•Help customers

•Pricing

•Inventory

GOODY’S CLOTHING STORE

Sales Associate/Cashier

Mt. Sterling, KY 40353

July 2000 to Sept. 2001

•Keep the racks of clothing neat

•Keep price tags correct

•Run cash register

•Keep fitting rooms neat and clean

•Help customers

EDUCATION

MONTGOMERY COUNTY HIGH SCHOOL

HIGH SCHOOL DIPLOMA

Mt. Sterling, KY

August 1999 to May 2002

SKILLS

Phone etiquette

Data Entry

Receptionist

Billing

Filing

Scheduling

Clerical

Microsoft Office

Microsoft Word

Microsoft Outlook

Microsoft Excel

Organizational Skills

Inventory

Customer Service Skills

Security and Privacy Protection

Time Management

Great Written and Verbal Communication Skills

Typing 65 WPM

Salesforce

Slack

Hotel Experience

Payroll

Cash register

English and Editing

Customer Experience

Chat, E-mails, messaging, and Calls.

Also, empathy, being polite and courteous, and kind go a long way!

ASSESSMENTS

Attention to Detail — Proficient

November 2022

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Data Entry: Accuracy — Proficient

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Proficient

Data Entry: Attention to Detail — Proficient

November 2020

Maintaining data integrity by detecting errors. Full results: Proficient

Customer Service — Distinguished

November 2021

Identifying and resolving common customer issues.

Full results: Distinguished

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

I am definitely ready to get back to work as soon as possible! I can guarantee you that I can be a great employee that you can depend on to get the work done that is needed and more!

Contact this candidate