MEGAN SNYDER

***** **** ****** ***** • West Palm Beach, FL 33412

ad2yhg@r.postjobfree.com · 561-***-****

Customer-oriented, hard-working professional with 17.5+ years of experience in retail and customer service. A proven knowledge for team building and training staffs. Multi-tasking and motivated leader with a keen attention to getting the job done. Fast learner with experience in multiple areas of the kitchen.

EXPERIENCE

DECEMBER 2020 – PRESENT

PASTRY COOK 1 AND 2, EAU PALM BEACH RESORT AND SPA

Maintained a clean and fully stocked dessert line

Made desserts for the multiple outlets in the resort: Polpo Palm Beach restaurant, Angle restaurant (fine dining), Breeze restaurant, Stir Lounge, In Room Dining, as well as Banquets

Maintained a calm demeanor when multiple dessert tickets presented a stressful situation

Assisted the chef on multiple dessert menu changes and rolling them out

Maintained a professional demeanor when working stations for multiple parties

Certifications include: Food Safety Handler Certificate

JULY 2001 – MAY 2019

CAKE DECORATOR/BAKERY MANAGER, publix supermarkets inc.

Bakery Manager

Trained cake decorators and bakers on daily tasks – improved overall efficiency and productivity

Maintained high level of professionalism in all situations

Completed full inventory counts and checklists on a monthly basis

Communicated with parts department to maintain properly working equipment

Processed a diligent work schedule every week

Made sure all paperwork was done in a timely manner

Was a manager-in-charge: this title included keys to open and close the stores during business and nonbusiness hours

Traveled and opened stores in 3 additional states (North Carolina, South Carolina, and Virginia)

Performed and written quarterly, semi-yearly, and yearly evaluations to associates accordingly

Certifications include: CPR certified, AED certified, First Aid Responder, and Food Safety Manager certified

Cake Decorator

Performed anywhere from 0-40 customer orders per day

Interacted professionally with customers, department managers, and fellow peers – articulate communication and active listening skills

Closed down kitchen after normal business hours and precisely followed closing checklists for all kitchen stations

Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent any mishaps or accidents

Delivered an exceptional level or service to each customer by listening to concerns and answering questions

Actively followed work space organization and time management skills to be more productive throughout the day

EDUCATION

AUGUST 2000 – MAY 2004

DIPLOMA, general education

John I. Leonard High School, Greenacres, FL

JULY 2019 – OCTOBER 2020

DIPLOMA, PASTRY AND BAKING ARTS

Institute of Culinary Education, New York, NY

SKILLS

Supervisory Experience

Inventory Management and Control

Trained in Icing Techniques

Time Management

Equipment Operation

Manual Pallet Jack Operation

Excellent Customer Service

Problem Solving

Knowledge of Pastries

Service-Oriented

Able to lift up to 50lbs.

Computer Proficiency

Courteous and Professional Demeanor

Food Safety Understanding

Cash Register Operation

Strong Communication Skills

REFERENCES

Kellie Ferrante – Palm Beach County School District

ad2yhg@r.postjobfree.com – Phone# 561-***-****

Shannon Ramos – Publix Supermarkets INC.

Phone# 561-***-****

Kristin Beckowitz – Palm Beach County School District

Phone# 561-***-****

Contact this candidate