Customer Service Assistant Manager

Randi (Luna) Dirksen

Address: ***-**** ********** *****, [City], [Province]

Phone: 250-***-****

Email: ***.********@*******.***

Objective

Dedicated and results-driven professional seeking a sales/management position to leverage strong leadership skills and provide exceptional customer service.

Skills

Committed to delivering the highest quality service

Proficient in suggestive selling and up-selling techniques

Energetic, quick learner, hard-working, and self-motivated

Friendly and courteous interpersonal skills

Effective communication abilities

Committed to continuous improvement

Excellent team player

Proficient in computer software and eager to learn new techniques

Personal Qualities and Attributes

Leads by example

Adept at de-escalating situations

Thrives in a team environment

Outgoing and personable

Work Experience

Store Manager, Canna Cabana, Kamloops BC

April 2023 - October 2023

Demonstrated leadership in managing store operations.

Implemented effective sales strategies resulting in increased revenue.

Ensured compliance with regulatory requirements.

Assistant Manager, Imagine Cannabis, Ladner BC

September 2022 - January 2023

Assisted in day-to-day operations and management tasks.

Provided exceptional customer service and product knowledge.

Contributed to team training and development.

Budtender, Greenstar Cannabis, Maple Ridge BC

April 2022 - July 2022

Educated customers on product options and benefits.

Maintained a clean and organized sales environment.

Achieved sales targets through effective communication and upselling.

Assistant Manager, Hot Topic Richmond, BC

November 2017 - July 2021

Oversaw daily store operations, including staff management.

Implemented merchandising strategies to enhance customer experience.

Achieved sales targets and promoted a positive work environment.

Head Cashier, Forever 21, Burnaby, BC

June 2016 - November 2017

Managed cash transactions efficiently and accurately.

Provided excellent customer service at the checkout.

Trained and supervised cashier staff.

Key Holder, Dollarama, Burnaby, BC

July 2013 - May 2016

Responsible for opening and closing the store.

Managed inventory and restocking activities.

Provided leadership support to the team.

Sales Associate, Sirens, Langley, BC

August 2013 - July 2014

Assisted customers with product selection and inquiries.

Maintained a visually appealing and organized sales floor.

Contributed to achieving sales targets.

Education

Grade 12 Diploma

WHMIS

Superhost

Serving It Right

References Available upon Request

Contact this candidate