Sai Priyanka Kurapati

Salesforce Administrator

917-***-****

ad2ygb@r.postjobfree.com

Vernon, CT

Professional Summary

●Certified 7+ years of Professional Experience with strong Object - Oriented Analysis, Designing and Programming skills with extensive experience in Salesforce CRM.

●Extensive experience working with Salesforce (CRM) Sales, Service, and Marketing Cloud, Partner Community Cloud, Lightning, Knowledge Articles, Case Management/Configuration, and Salesforce Connect.

●Detailed experience with Salesforce.com architecture through Visual Force pages, Visual Force Custom Controllers / Components, Apex Classes / Triggers.

●Expertise working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.

●Strong experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.

●Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Eclipse Force.com IDE) and other development tools.

●Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.

●Worked on Migration Tools to push data and components from sandbox to sandbox and sandbox to Production.

●Experience in Administration, Configuration, Implementation, Lightning, and support with Salesforce platform.

●Knowledge on Salesforce Lightning Process Builder, and creating Visual Workflows, Salesforce Support, communities, and Chatter groups.

●Involved in emphasizing Sales Cloud and Service Cloud and Oversee current Sales Cloud & Service Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.

●Hands-on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, Junction Objects, Approval Process, Email Services, Tasks and Actions.

●Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.

●Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.

●Worked with creating API based solutions for clients.

●Experience in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

●Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules, and Email-to-Case).

●Experience in SFDC Development in implementing Apex classes, Triggers, VisualForce, Force.com IDE, SOQL and SOSL.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

●Well experience in implementing Sales Cloud, Marketing Cloud, Service Cloud,Communities and Sites using Force.com platform in Salesforce.

●Have good working knowledge on both Sales Cloud and Service cloud.

●Experience with Gap Analysis & Salesforce.com Road Map creation.

●Experience in designing Service Cloud, Sales Cloud and force.com solutions with an emphasis on service Cloud solutions.

●Participated in requirements gathering workshops and interacted with key business stakeholders and users to support the implementation.

●Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle.

●Extensive Experience in Salesforce CRM with end-to-end implementation experience.

Technical Skills:

Lightning Experience Development:

Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Salesforce API tools:

Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

Salesforce Technologies:

Apex Classes, Test Classes, SOQL, SOSL, VisualForce, Lightning pages (Pages, Component & Controllers), Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards, Reports, Sandbox development.

Certifications:

Certification

Issued By

ID

Salesforce Administrator

Salesforce

2182501

Salesforce Certified Platform Developer 1 (401)

Salesforce

2333283

Experience

Client Name: Soho House. New York

July 2022 - Till date

Job Title: Salesforce Administrator

Responsibilities

●Managing Public groups, Queues, List views and assigning the users to those actively.

●Added the users to omni-channels and provided permissions based on the requirements.

●Used SOQL for Data manipulation needs of the application using platform Database Objects.

●Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), and Experience in Agile methodology and SCRUM development environment with JIRA.

●Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.

●Developed SOQL query to pull data from Salesforce.com instance process is set to run by default and pull information.

●Developed and configured various Custom Reports and Report folders for different user profiles.

●Developed and deployed Workflows and Approval Process wherever necessary.

●Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

●Added objects, Fields, Tabs, Reports, and Dashboards and migrated data into the Salesforce Sales Cloud.

●Created new users and assigning profiles, permission sets and roles as per the requirements, replicating/mirroring accesses.

●Deployed the Jira tickets through VS Code in the format of XML and made a lot of changes to the code for the requirements.

●Made commits from SourceTree and Tracked the changes Pushed to GitHub.

●Made changes to the application forms assigning and removing the approved and pre-approved checks.

●Worked on several support cases through service console based on the priority.

●Created fields, objects, Page layouts, Compact Layouts, Record types through VS Code, SourceTree and GitHub.

●Maintained component visibilities to the users and component filters based on the business criteria.

●Created payments and invoices manually whenever the end users are unable to create as the records will lock automatically.

●Created Reports and dashboards, sharing access like view, edit and manage for the users but from reports folders.

●Created dynamic reports and scheduled several reports for the business needs and kept tracking for the reports daily.

●Designed, documenting and integrating local Sales Cloud based system.

●Migrated data from Legacy Systems to Salesforce.com CRM using data loader.

●Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Used SourceTree for version control and JIRA for issue tracking.

●Configured SSO (Single-Sign-On) in Marketing Cloud and Identity Access Management tool with internal teams.

●Implemented Field Level and Object level security for sensitive data holder fields.

●Identified changes introduced during sprint life cycle and implemented a process to manage change via JIRA

●Worked in ServiceNow platform.

●Worked on incidents in ServiceNow.

Client Name: Walmart, Bentonville, AR

May 2021 – June 2022

Senior Salesforce Administrator

Responsibilities

●Implemented sales cloud, service cloud and Marketing cloud.

●Refined sales and service process, pipeline, and revenue growth through effective implementation of Saleforce.com Sales Cloud, Service Cloud, and industry leading CPQ tools.

●Created and used Email templates in HTML and Visualforce.

●Creation and maintenance of the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

●Worked on Soap API and Rest API to design and support web services platform.

●Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.

●Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

●Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.

●Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.

●Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.

●Integration of Sales cloud with external information systems using SOAP API web services.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

●Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

●Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

●Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), and Experience in Agile methodology and SCRUM development environment with JIRA.

●Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration.

●Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.

●Integrating the application with SOAP and Informatica Web services.

●Implemented Data Loader to load data from Marketing Cloud to Service Cloud.

●Build marketing campaign reports in Salesforce and utilize it as a main source of data to integrate with the marketing cloud.

●Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce using Marketing cloud Journey builders and mass email campaign blast.

●Running data extracts for each business unit and determining the email sends volume per day daily.

●Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.

●Implemented Marketing Cloud from scratch and successfully implemented Sales Cloud with marketing cloud.

●Developed apex REST web service classes for inbound calls to salesforce from external applications accessing via data power.

Client Name: eBay, San Jose, CA

Mar 2020-May 2021

Salesforce Administrator

Responsibilities

●Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.

●Installed newly released SF Admissions Connect product, mapped it with the company's business processes, and customized Experience Cloud (Community) for applicants; Created a Customer Portal and Customer support features.

●Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service and involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

●Developed and customized salesforce.com application based on the user needs.

●Involved in Accounts Merging, maintaining Public Groups and creating Reports and Dashboards as per the customer requirements.

●Other responsibilities: creating custom report types, reports, dashboards, managing incoming tickets in Service Cloud, onboarding and training new users, monitoring Audit Trail and the status of scheduled jobs, preparing technical documentation.

●Integrated Salesforce CPQ with and CLM applications and automating processes on the Salesforce Platform.

●Developed integration processes using Salesforce.com, Web Services API and third-party integration tools (Apex Data Loader, Informatica, etc.) Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers, packages for various functional needs in the application.

●Knowledge of modern software development process (lean, Agile, SAFE, DevOps, (CI/CD) Continues Integration/Continues Development.

●Built custom components and Lightning web components (LWC) to develop generic components to be used in all scenarios throughout the organization.

●Worked on data migration from databases to SFDC using Data Loader.

●Build the organization’s role hierarchy by adding the Roles as per the organization structure and creating custom profiles to satisfy the organization’s hierarchy.

●Queried Salesforce database using SOQL SOSL queries using work bench.

●Participated in daily scrum meetings with vendor, marketing and internal staff.

●Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

●Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

●Integration of Sales cloud with external information systems using SOAP API web services.

Client Name: Nike, Beaverton, OR

Feb 2019 - Mar 2020

Salesforce Administrator

Responsibilities

●Worked as enhancement team member and performed the roles of Salesforce.com Admin in the organization.

●Worked on salesforce and handled all tickets in Sales cloud, reports and dashboards.

●Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies.

●Use knowledge of Salesforce CRM, Sales Cloud 360, Service Cloud, Lightening, and APEX.

●Creation, assignment, and maintenance of user permissions, roles, profiles account, data extensions, users, Roles under Administration Settings.

●Maintain Salesforce customizations including custom fields and objects, page layouts, Lightning record pages, workflows, process builders, and validation rules.

●Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

●Develop custom actions such as insertions, updates, and deletions.

●Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS)

●Deployment and ongoing configuration of third-party integrations as needed.

●Identify, diagnose, and resolve problems within the Salesforce environment.

●Research new and innovative technology and techniques to improve the automation of marketing process.

●Worked on Unit testing for the customizations and developments done during the project.

●Used AGILE methodology during all the phases of System Development Life Cycle (SDLC), and analysis artifacts such as use cases.

●Collectively worked with the salesforce architects for designing the application using the salesforce portal.

●Provided security confidential different levels in salesforce instances.

●Faced the challenging experiences in dealing with multiple tasks and meeting the deadlines.

Client Name: Lexicon Infotech, India

June 2016 - Aug 2018

Salesforce Administrator

Responsibilities

●Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.

●Responsible for creating, managing, and delivering of required documents for application.

●Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

●Conduct business analysis by working with end users to identify system, operational requirements.

●Designed various types of email templates for auto response to customers.

●Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.

Education

Bachelor’s Degree in computer science from Acharya Nagarjuna University 2012

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