[Rashaud Williams]

214-***-**** • ad2yfg@r.postjobfree.com

Skills

● Languages: [English]

● Software: Linux, Windows PowerShell, Putty, Microsoft 365 ( Word, Excel, Powerpoint, Outlook), Zoom, POS Systems

● Hardware: Configuration of Motherboard, CPU

● Certification(s): [CompTIA A+ Core (220-1001) And Core 2 (220-1002)( Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts]

● Help Desk/Technician

Experience

[Revolution Retail Systems] [Carrollton, TX]

[Help Desk Level II] [May 2022- May 2023]

● Troubleshooting cash machines with customers over the phone from a software point of view such as

(Walmart, Target, Hotels, Casinos, Costco, Food Lion, etc).

● Install PC’s using windows and giving updates to the machine.

● Walk customers through different jams over the phone.

● Work with Technicians over the phone to help troubleshoot issues after replacing or cleaning a hardware.

● Configured hardware devices to better suit the customer (printers, barcode scanners, coin sorters, combo locks)

● Used different material such as bamboo, excel, word, and custom equipment to better troubleshoot with the customer and technicians

[Great American Cookie in Cedar Hill] [Dallas, TX]

[Customer service] [July 2018 – December 2021]

● Serve 50+ customers every shift

● Provided great customer service and up-sales that increased sales over thousands of dollars.

● Served as shift leader and provided training and development for every new team member.

[Amazon] [Grapevine, TX]

[Operation Technician IT Intern/ HelpDesk support] [February, 2021- July, 2021]

■ Configured hardware, devices and software to set up work stations for employees

■ Installed, modified and repaired software and hardware to resolve technical issues. Managed system-wide operating system and software deployments, as well as related software upgrade problems

■ Amazon Client Management Engine (ACME)

■ Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

■ Configured and operated 1900 and 1911i scanners

■ Provided Tier 1 IT support to non-technical internal users through desk side support services

[Year Up / [El Centro] [Dallas, TX]

[Information Technology] Training [August 2020 – July,2021]

● Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

● Earning college credits towards a in partnership with [El Centro College]

● Relevant courses include: [Business Application, Helpdesk, and Hardware/Software]

● Gain 200+ hours in training for information technology Volunteer Experience

[Park in the Woods Recreation Center] [Dallas, TX]

[July 2015 – September 2017]

● I volunteered for the City of Dallas at a recreation center for three summers helping different groups of children. I've helped with the summer food program and being a chaperon for various activities. I've also taught computer skills, STEM, and also reading activities. I taught sports such as baseball, basketball, kick ball, and soccer at the recreation center.

Awards and Honors

● [National Honor Society] [August 2016-2019]

● [Defensive player of the year( Baseball)] [February 2015- July 2020]

● [ Second team all-District (Basketball)] [November 2017- February 2020] Power Statement

Communicating is one of my many skills that I have inherited from my years of working in a corporate business. Grasping knowledge and adapting to a different environment is something that I’ve gained from my internship.

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