Customer Service Fort Lauderdale
Resume:
Frances Kostoff
Fort Lauderdale, FL
*******************@***********.***
#readytowork
Work Experience
Head Concierge
Marriott International, Inc. - Fort Lauderdale, FL February 2011 to Present
Contact with guests and staff. Coordinate staff of 5 in all requests from guests. Dinner reservations. Car rental. Car and driver. Emergent medical facilities etc Vice President
One Stop - Fort Lauderdale, FL
April 2000 to June 2011
10 stores up to 50 employees. Kept track of payroll. Cash drawers in each store. Monthly reconciliation of over $300.000. Deposit hiring staff etc.
Education
Business school in Business
Morris harvey - Charleston, WV
May 1973 to November 1975
Associate in Business
Carleton College - Charleston, WV
July 1970 to June 1972
Skills
• Typing
• Computer Skills
• Cash Handling
• Front Desk
• Guest Services
• Event Planning
• Administrative Experience
• Marketing
• Property Management
• Marketing
• Office Management
• Payroll
• Accounts Receivable
• Personal Assistant Experience
Assessments
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Familiar
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Verbal Communication — Expert
May 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Front Desk Agent (Hotel) — Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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