Customer Service Sales Consultant
Resume:
Gregory Pratt
Customer Service - Best Buy
Englewood, CO 80113
*****************@***********.***
Two years of document processing experience in the mortgage and travel industries. I am proficient with Microsoft Applications and Microsoft Office suite. Twenty years of experience in the retail environment, including customer service and support, managing multiple employee departments, and training of associates. Participated in multiple training courses and received numerous certifications in the sales and customer service arena. Four years of experience performing copy center, mailroom and print shop operations and production. Three years of experience performing maintenance, make ready services leasing at apartment complexes.
Seventeen years of experience in the electronic/mechanical repair and service fields. Willing to relocate to: Kansas City, KS - Winston-Salem, NC Work Experience
Customer Service/Corporate Telephone Operator
Best Buy - Lakewood, CO
July 2018 to Present
Started as an in store Operator until the stores closed due to Covid-19. After the stores reopened I was asked to go to work from home as a Corporate Telephone Operator. Position Closed 10/21/2022.
Tire and Service Advisor
Goodyear Tire & Co - Lakewood, CO
September 2017 to July 2018
Key Carrier
Appliance Sales Consultant
Best Buy - Littleton, CO
November 2016 to September 2017
Sales Specialist for the Flooring Department
Lowes at Hanes Mall - Salem, NC
December 2014 to December 2015
Customer Service Technical, UPS Shipping/Mailroom
Pitney Bowes Management Services - Englewood, CO
2014 to 2014
for Charles Schwab
Shipping and Reproduction Team Member
Fed Ex Office - Highlands Ranch, CO
2013 to 2013
Mortgage Processor & Central Point of Contact Team Loan Analyst Urban Lending - Highlands Ranch, CO
2012 to 2013
Seasonal Document Preparation Associate
Group Voyagers/Globus - Littleton, CO
2011 to 2011
Maintenance Technician
Thomas Shockcor Inc - Littleton, CO
2008 to 2010
Apartment maintenance and management at Progress Park Apartments Sales Specialist - Plumbing Department
Lowes at Hanes Mall - Littleton, CO
2007 to 2008
Top salesman in district
Department Manager
Home Depot - Delray Beach, FL
2005 to 2007
Kitchens, Bath and Appliances - Top sales departments in district Automotive Sales Consultant
Carmax - Boynton Beach, FL
2004 to 2005
Field Residential Technology Specialist
Ranger American - Boynton Beach, FL
2003 to 2004
Department Manager of Home Theater
Best Buy - Boynton Beach, FL
2002 to 2003
Car Audio
Sales Supervisor
Office Max - West Palm Beach, FL
2001 to 2002
Audio Video Consultant
Sound Advice - Boca Raton, FL
2000 to 2001
Sales Consultant
Office Depot - Boca Raton, FL
1999 to 2000
Contract Copier Operator Specialist
Denver, CO
1997 to 1999
for numerous high profile corporations
Sales Associate - Top five in district sales
Montgomery Wards - Westminster, CO
1995 to 1997
Technical Service Manager
John Phillips Printing - Denver, CO
1991 to 1995
Service Manager
Quik Print Corporation - Englewood, CO
1986 to 1989
Built full service copier repair facility covering 25 stores in Denver/San Diego Senior Duplicator Technician
Xerox Corporation - Greenwood Village, CO
1981 to 1986
Rookie of the year 1981/Technician of the year 1982 KNOWLEDGE
Current knowledge of principles and procedures of retail sales, service, and support as well as providing superior customer service.
Utilized and mastered windows based appliance-ordering systems, DOS based store special service systems, DOS based register system, standard windows 98, XP systems and programs such as word, excel and outlook express.
Performed maintenance of apartments, buildings and printing plants. Provided service on Xerox 9900's, 9500's, Sharp 9500's and other printing equipment. Managed after hours copy center operations.
Operated CNC lathes, mills, screw machines, etc for a custom prototype machine shop. Operated drill press, belt sander, cutoff saw and other standard machine shop equipment. Education
Associate
John F. Kennedy High School - Denver, CO
Car Max store
Xerox's International Training Center in Leesburg - Eden Prairie, MN
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