Customer Service Team Member

AMANDA HISSOM

*** ******** **. **********, ** *5387 681-***-**** *******************@*****.***

OBJECTIVE

The opportunity to utilize knowledge and skills acquired through years of education and experience, both professional and personal. I am compassionate, a great listener and a gifted problem solver.

EXPERIENCE

Recovery Point Charleston

Peer Mentor August 2023- Current

Provide support, be a role model and ensure the safety of all participants.

Create, complete and file participants paperwork.

Prepare new files, greet new participants, make sure all forms are filled out correctly.

Respond to a variety of different situations and quickly make decisions regarding the safety and well-being of participants.

Monitor detox clints, teach recovery related classes, including recovery dynamics.

Maintain client confidentiality.

Work closely with leadership staff

Mi Cocina de Amor

Front House Manager May 2017 – March 2019

Coordinate front and back of house restaurant operations.

Deliver superior service and maximize customer satisfaction.

Respond efficiently and accurately to customer complaints.

Organize and supervise shifts.

Appraise staff performance and provide feedback to improve productivity.

Train new and current employees on proper customer service practices.

Implement policies and protocols.

EDUCATION

August 1997 – May 2001 Capital High School Charleston, WV General Studies, Graduated 3.6 GPA

KEY SKILLS

Professional, multi-tasker and extremely organized.

Detailed oriented, critical thinking, Problem solver

Can work independently or as a team member.

Fantastic oral and written communication skills

Proficient in Word, PowerPoint, Access and Excel. (42 wpm)

Show initiative and flexibility in terms of schedules.

Contact this candidate