Evangela Rouzan

**** **** ******** **** *** ***, Stockton CA 95219 C: 209-***-****

ad2yd9@r.postjobfree.com

Professional Profile

Exemplary leadership qualities and would like to be within a professional organization that will allow the opportunity for growth and lead others by example. Seeking for competitive opportunity that utilizes my related skills, education and experience.

Effective and friendly mentor that can communicate at all levels of customer cultures.

Professional Experience

Jenny Craig

Assistant Store Manager 01/2023 - 05/2023

Assist with leading the center by serving clients, building strategies to reach KPIs, and managing staff while identifying efficiency and growth opportunities

Acquiring new clients, retaining current clients, reengaging inactive clients, and delivering the Jenny Craig program by connecting with clients and being a champion for their goals

Utilized metrics to build strategy for the center and ensure staff are driving toward these strategic goals

Responsibility for training, coaching, and performance management of employees

Manage payroll, inventory, and employee scheduling

Assist with daily activities including outbound client outreach, food room stocking, and daily in-store operations

Led others through motivation, support, and accountability

Jenny Craig

Health and Wellness Coach 12/2019 - 01/2023

Get to know clients on a personal level to help provide them with individual weight management guidance, personalized feedback, and custom meal planning

Delivered encouragement, guidance, and the motivation to help clients reach their goals

Utilized coaching sessions to connect with clients to understand their goals, motivations, and challenges

Kept clients focused on their goals, built their confidence, and gained their commitment.

Utilized the Jenny Craig Service Model to keep clients on track. This includes creating weekly goals and hydration/activity plans

Confirmed appointments and completed care calls to ensure that clients are following their meal plan, self-monitoring their daily food intake and exercise, and attending their weekly coaching session

Made outbound calls to inactive clients

Completed center operation tasks such as client invoicing and fulfilling food orders

Home Health Care 07/2009 - Present

Home Health Aide

Monitor the health status of an individual with disabilities or illness, and address their health-related needs, such as changing bandages, dressing wounds, or administering medication.

Provide assistance with routine healthcare tasks or activities of daily living, such as feeding, bathing, toileting, or ambulation.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

May also help with tasks such as preparing meals, housekeeping, and doing laundry depending on the patient's abilities.

Accompany clients to doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship.

Sharpe Army Depot (Express) 03/2019- 07/2023

Temporary Shift Supervisor

Responsible for Shift Operations of the Express and oversees associates in the execution of strategies to deliver great customer service.

Assists in planning, merchandising, selling, stocking, promoting, reordering of merchandise, and transferring stock when needed.

Assists in maximizing sales, profits, productivity and inventory turns.

Maintains compliance as applicable in loss prevention, accounting, internal controls, environmental issues EEO, policies, procedures rules and regulations.

Communicates with different vendors for products.

Assist with wait time on the sales floor and create an inviting store atmosphere, also create a great work environment. Verbalizes the benefits of applying for in-store credit card to customers

Utilizes the ASAP, HOD, and Military Star Payments, other AAFES Programs to

Monitors pricing, signage, markdowns for accuracy and customer satisfaction.

Excellent verbal and written skills.

Sharpe Army Depot Express 04/2017- 03/2019

Customer Experience Associate

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's experience. Operates a cash register or other sales-related equipment. Communicates with different vendors for products.

Sells merchandise to customers and possesses product knowledge.

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment. Verbalizes the benefits of applying for in-store credit cards to customers.

Provide customer sales assistance with retail associates.

A leader, and very productive and knowledgeable in training new Store Associates.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills are utilized in compliance with all policies and procedures to insure Loss Prevention rules are followed to maintain operational needs and goals.

Ability to work under pressure and in a team. Utilizes Telxon, HOD Mainframe, ASAP

Restock merchandise on sales floor

Proficient with Microsoft Office applications and software.

Camp Parks Army Reserve CTR, Dublin California 11/2016 – 4/2017

Customer Experience Associate

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's experience. Operates a cash register or other sales-related equipment. Communicates with different vendors for products.

Sells merchandise to customers and possesses product knowledge.

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment. Verbalizes the benefits of applying for in-store credit cards to customers.

Provide customer sales assistance with retail associates.

A leader, and very productive and knowledgeable in training new Store Associates.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills are utilized in compliance with all policies and procedures to insure Loss Prevention rules are followed to maintain operational needs and goals.

Ability to work under pressure and in a team. Utilizes Telxon, HOD Mainframe, ASAP

Restock merchandise on sales floor

Proficient with Microsoft Office applications and software.

Travis Air Force Base, Fairfield, California 07/2016 – 11/2016

Store Associate Travis Express

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's experience. Operates a cash register or other sales-related equipment.

Sells merchandise to customers

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment.

Receipt of Gasoline supplies and equipment. Provide customer sales assistance with retail associates.

A leader, and very productive and knowledgeable in training new Store Associates.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills are utilized in compliance with all policies and procedures to insure Loss Prevention rules are followed to maintain operational needs and goals.

Ability to work under pressure and in a team.

Restock merchandise on sales floor.

Nellis Air Force Base, Las Vegas Nevada 11/2015 - 07/2016

Store Associate Nellis Shop/Class 6

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's experience. Operates a cash register or other sales-related equipment.

Sells merchandise to customers

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment.

Provide customer sales assistance alongside the Retail Sales Associates

A leader, and very productive and knowledgeable in training new Store Associates.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills are utilized in compliance with all policies and procedures to insure Loss Prevention rules are followed to maintain operational needs and goals.

Ability to work under pressure and in a team.

Restock merchandise on sales floor.

Cosmopolitan Casino, Las Vegas Nevada 09/2014 – 02/2015

Shift Supervisor (Retail) Kid Robot

Provided solutions to customer problems through phone, email, social media or in person

Maintained a good balance between the company’s and customer’s interest.

Adapted to policy changes, put all orders into processing. Helped customers open an account.

Managed customer service teams, provided training to other staff members,

Worked on varied schedules for employees, promoted and sold the company products and services.

Educated the customer on a daily basis

Logged and documented all incoming and outgoing calls.

Collected the customer information, comprehended the problem and provided solutions.

Dillards (Meadows Mall) Las Vegas, Nevada 04/2014 – 10/2014

Sales Floor Leader (Part-time)

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's Company experience.

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment.

Provide customer sales assistance alongside the Retail Sales Associates

Act as "manager on duty" when necessary.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills.

Ability to work under pressure and in a team.

Open and close store.

Macy’s (Boulevard Mall), Las Vegas, Nevada 2/13 – 03/2014

Sales Supervisor

Cash handling includes audits, deposits and change for drawer and safe balancing

Supervision includes operations, shipments, shortage awareness and stock within compliance.

Motivates and prepares team through rallies and communicating tasks, opportunity and success.

Executes breaks, lunches, sales goals and schedule changes according to policy and business

needs.

Employee selection, processing and training conducted according to policy and procedures

Stellar customer service through merchandising, replenishment, product knowledge and

trends.

Monitors pricing, markdowns and signage for accuracy and customer satisfaction.

Macy’s (Boulevard Mall), Las Vegas, Nevada 10/2011-2/13

Sales Floor Leader

Set the service standard for the Sales Associate team, drawing on his/her creativity and insight to make the most of each customer's Company experience.

Help manage wait time on the sales floor and create an inviting store atmosphere that'll also be a great work environment.

Provide customer sales assistance alongside the Retail Sales Associates

Act as "manager on duty" when necessary.

Ability to juggle diverse responsibilities and meet personal sales goals at the same time.

Excellent written and communication skills.

Interpersonal skills.

Ability to work under pressure and in a team.

Open and close store.

Macy’s (Boulevard Mall), Las Vegas, Nevada 04/2011 –10/2011

Sales Associate

As Sales and Service Specialist I am responsible for greeting, servicing, and selling to customers in the store.

Processing payments, credit and debit transactions accurately. Assisting customers in opening a line of credit.

Maintaining a clean and neat area to ensure customers' delight.

Making sure merchandise is always put away, meeting individual sales goals and helping teammates meet their goals to ensure the store meets its goal.

Social Security Administration (San Francisco, CA) 8/2003 –12/2009

Budget Analyst Supervisor

Trained and supervised 4 clerical support staff ensuring effective and efficient operations

Prepared executive calendars, staffing and recruitment logs, and governmental forms

Directed official correspondence including responses to public inquiries

Oversaw Department of Homeland Security guard service contracts/leases for federal buildings

Streamlined department financial analysis, reporting, and record-keeping

Processed insurance reimbursement claims, invoices, and account statements

Planned and directed special events including regional conventions and conferences, federal health benefits liaison.

J. C Penny (North Chicago, IL) & Carson Pierre Scott 9/1997-5/2001

Loss Prevention Officer

Surveillance and apprehended shoplifters.

Conducted routine inspections of the store to maintain physical security and protection of merchandise.

Monitored closed circuit television systems.

Conducted safety inspections, communicated hazards to key holders on duty. Ensured physical security by controlling access of associates and visitors.

Maintained a visitors log and checking badges incoming and outgoing.

Worked with local law enforcement

Navy Department of Public Safety (Chicago, IL) 9/1994 – 7/2003

Executive Secretary

Managed support staff team of 12 ensuring efficient and effective daily operations

Managed annual financial 12.5 department operating target funds for government purchases

Prepared memos reports, and correspondence for Naval Officers and executives

Oversaw human resource activities including employee leave, attendance, and payroll

Provided additional administrative support including filing and phones as needed

Created workplace atmosphere which fostered cooperation and dedication to team goals

Training

The Administrative Assistants Conference

Managing the Front Desk, Managing multiple projects, objectives and deadlines

Microsoft Word, Access, PowerPoint, Excel

Federal Life and Health Benefits training

Protecting Personal Identifiable Information (PIP The Administrative

ASAP training self-tutorial

HOD Mainframe

TELXON

Awards

AAFES Monetarily Award 2019

Commendable Act- Volunteered for Federal Combine Campaign assisted on reaching

Goal $100,00.

References can be given upon request

Contact this candidate