Talent Acquisition Customer Service

Erin Burns

Portland, OR - 503-***-****- **********@*****.***

Dependable, versatile professional with a strong background in sales, recruiting and management. Consistently strong performance in time management and productivity. Excellent written and verbal communications skills. Experienced at balancing priorities in fast-pasted environment, while building strong working relationships to successfully achieve organizational goals. Industry experience includes Higher Education (10 years), Healthcare (over 25 years), and Talent Acquisition (4 years).

Professional Experience

Dungarvin Tigard, Oregon

September 2021-January 2023

Recruiter Allied Healthcare

High volume recruiting & hiring for Direct support Professionals/Caregivers

Program Directors

Program Coordinators

Job Coaches

Support Services Assistant

Float DSP

Sourcing in Indeed and Zip Recruiter 500 a month

ATS system is Smart Recruiter

Onboarding

Started at 35 opening and now only 8 openings

Med Star Health Systems Beaverton, Oregon

May 2021-September 2021

Recruiter Allied Healthcare

Recruiting for RN’s, BSN’s, MSN’s, CNA’s, Unit Secretaries, and all support staff.

Sourcing with Indeed, Zip Recruiter, Career Builder and Linkedin.

75 outbound calls a day

Setting up Interviews with Managers in person and on Zoom

Onboarding

Kaiser Permanente Hillsboro, Oregon (Aerotek-Temp)

January 2021 –April 2021

Customer Service Representative

•Assist patients by providing phone numbers, facility directions and office layouts, directing to other departments and administrative services for further information,

•Handle ingoing and outgoing departmental mail and correspondence with patients.

•Registration: Verify insurance eligibility and/or update all demographic information per regional policies, including Personal Provider Selection, Language Preference and Special Needs.

•Request and/or obtain a patient medical record number when necessary.

•Verify health insurance coverage and follow appropriate policy/procedure.

•Create Guarantor accounts as necessary before and after Membership Service Dep. hours.

•Complete Scheduling form with above data and transfer to the Registration for completion of the pre-registration and pre-verification functions.

•Request copies of films, CD's, test reports, and results from outside facilities.

•Coordinate schedules per department guidelines to maximize access.

•VXI Global Beaverton, Oregon ( start up company during Covid)

May 2020- December 2020

•Recruiter

•High volume IT and customer service positions

•Making 75 calls a day

•Sourcing with Indeed, Career Builders, Linkedin, Zip Recruiter etc.

•Screening over the phone

•Interviewing through Teams

•Meeting Metrics

Carrington College Portland, Oregon (laid off due to Covid)

February 2020-May 2020

Career Service Advisor

Preparing students for externship in the Medical Assistant program, Pharmacy Technician program, Dental Assistant program, Medical Billing and Coding program, Massage Therapy program and Veterinary Assistant program.

Collaborating with employers to interview and hire graduates. (All Portland Hospital Systems)

Daily outbound calls (over 50), texts and emails to graduates.

Preparing students and graduates for the certificate exams.

Meeting our quarterly placements for graduates.

Instacart, Portland/Metro Area, Oregon

November 2019-Present

Shopper/Delivery Driver

Shop in grocery stores for customers

Heavy lifting

Very detail oriented

Communicating closely with the customer for replacements

Keeping community members safe at home during Covid

Meeting time limits to complete orders

Shopping for up to three customers at one time

Using GPS when delivering to the customers

Conduent, Gresham, Oregon (closed)

November 2017- November 2019

Recruiter Talent Acquisition High Volume

Recruiting for Tier one technical support and customer care position onsite and at home.

Hiring Candidates for Sprint customer care

Screening for qualifications for candidates online, over the phone and in person.

Community outreach

Attending Job Fairs, Employer Spotlights at the employment office, collaborating with colleges and high schools.

Filling quotas for training classes.

Meeting daily hiring goals between 5-10 candidates.

Email blasts, outbound calling blasts and interviewing 10 candidates or more a day.

Everest Institute Non-Profit, Tigard, OR (closed)

September 2016 – November 2017

Community Recruiting Representative

Recruiting new students

Community Relations

Event Coordinator (dinners, luncheons, holiday celebrations, resource fair, health & wellness)

High School and adult lead generator for Admissions and Presenter

Partnering with organizations to set up volunteer opportunities for the students

Attending college and career fairs

Comcast, Portland, OR

June 2015 – September 2016

Inside Sales Agent

Receiving 30-40 calls a day

Conflict Resolution

Selling all four services

Technical Support

Devry University, Portland, Oregon (closed)

March 2014 – May 2015

Senior Admissions Advisor (Sales)

Maintaining high level of customer service

Meeting dials and talk time metrics

Convert prospective students from an inquiry to a student

Enrolling and Starting students

Bonding and supporting students all the way through graduation

Excellent organizational skills

Excellent inter-personal communication skills

Institute of Technology, Salem, Oregon

July 2013 – February 2014

Director of Admissions (Sales)

Responsible for hiring, coaching, and mentoring admissions representatives

Leading Admissions team to enroll and start students into college programs

Forecasting start budgets and successful at meeting budgets

Provided strong leadership and vision to develop strong team metrics.

Regularly monitor admissions representatives’ productivity and quality of their work.

Taking accountability for the admissions department.

Analyzed all reports.

Excellent analytical skills

Collaborating with all departments in the college

In charge of advertising, marketing, event coordinating and organizing college recruitment events.

Sanford Brown College, Portland, Oregon (closed)

April 2012 – July 2013

Career Service Advisor

Career Coaching

Resume Writing

Mock Interviews

Revising Resumes

Interview preparation

Preparation for Certification

Help with employment while in school

Form partnerships with employers through the Portland Metro Area

Find Active job orders weekly (B2B sales)

American Intercontinental University, Beaverton, Oregon (closed)

February 2006 – March 2012

Director of Admissions (Sales)

Regionally accredited university offering accelerated online education.

Leading large (15-24) admissions teams to enroll and start students into college programs.

Responsible for interviewing, hiring, and training new admissions advisors

Responsible for payroll and employee retention.

Good at meeting deadlines and start budgets

Collaborating with the financial aid department.

Excellent problem solver and Multi-tasker

Excellent time management

In house product training

Building advisors confidence and a collaborative team

Interpreting Reports and forecasting

Education

University of Phoenix, Tigard, Oregon 2022

Masters Business Administration

University of Phoenix, Tigard, Oregon

Bachelor of Science in Business Management 2006

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