Experienced Customer Service Specialist
Resume:
M
Katherine GRAEF
********@*****.*** 480-***-**** Winslow, AZ 86047
Summary
Communicative customer service professional who is motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Skills
●Cashiering
●Packaging
●Assistant Manager Experience
●Order Picking
●Merchandising
●Cleaning Experience
●Cash Handling
●Warehouse Experience
●Certifications and Licenses
●Food Handler's Card
●Assessments
●Customer focus & orientation — Highly Proficient
●Credit Card Payment Processing
●Responding to customer’s financial needs
Experience
The Turquoise Room
PM Manager
09/2023 - Current
Walmart Supercenter Phoenix, AZ
Cashier
03/2023 - 08/2023
Wells Fargo Phoenix, AZ
Customer Success Specialist
11/2021 - 02/2023
●Excellent customer service
●Handling fast paced environment with ease
●Basic math/ cash handling
●Getting customers checked out and out the door in a timely manner
●Demonstrated excellent communication skills in resolving product and consumer complaints.
●Informed customers about billing procedures, processed payments and provided payment option setup assistance.
●Asked probing questions to determine service needs and accurately input information into electronic systems.
●Upheld quality control policies and procedures to increase customer satisfaction.
Sam's, Sam's Club Glendale, AZ
Club Associate
07/2018 - 10/2021
●Customer Service
●Taking Orders
●Filling orders
●Inventory
Fry's Food Stores Paradise Valley, AZ
Retail Associate
07/2009 - 06/2018
●Customer Service
●Filling Orders
●Taking orders
●Ordering
●Inventory
Buehler's Fresh Foods, Walmart Louisville, KY
Customer Service Representative, Assistant Manager, Customer Service Associate
04/2003 - 07/2009
●Customer Service
●Placing Orders
●Filling Orders
●Inventory
●Ordering
Charles Heitzman Bakeries
Louisville, KY
Customer Service
05/2000 - 04/2001
●Customer Service
●Stocking
●Filling Orders
●Inventory
●Ordering bakery supplies
●Filling Orders
Kroger Louisville, KY
Customer Service Associate
08/1993 - 05/2000
●Customer Service
●Filling Orders
●Backup
ABCO Foods Phoenix, AZ
Assistant Manager
08/1986 - 08/1993
●Managed the Night Crew
●Customer Service
●Taking on tasks in a timely and effective manner
●Ordering shipment
●Inventory
●Ordering bakery products
●POS trained
Education and Training
Winslow High School Winslow, AZ
High school diploma
08/1980 - 05/1984
Additional Information
●Authorized to work in the US for any employer
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