Customer Service Food

April Daugherty

*** ********** ****** ****

Cecilia, Ky 42724

Phone: 502-***-****

E-Mail: *****.*.*********@*****.***

Professional Summary

Hardworking and reliable every position I have held. I focused on going above and beyond to support team and serve customers. Trained in both food service along with customer service and offering top-notch abilities in every thing I do. Motivated to continue to learn and grow as a professional.

Dependable worker equipped for changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Skilled team player with strong background in customer service and food service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Skills

Food safety and sanitation

Kitchen equipment operation

Dish preparation

Food handling

Surface cleaning

Ingredient inspection

Contamination prevention

Food production

Appointment setting

Appointment scheduling

Customer service

Answer telephones

Office reception

Patient service management

Schedule patients

Working with students in small groups

Supporting students individual learning needs

Clinical support

Patient appointment coordination

Clerical support

Insurance verification

Phone reception

Patient scheduling

Experience

May 2015 to June 2022

Child Nutrition Hardin County Schools Cecilia, Ky

Cooker/Baker

Inspected kitchen area throughout workday for compliance with health and safety standards. Eliminated waste by rotating stock and promptly replenishing products. Used cutters, mixing machines and industrial ovens to prepare large-scale orders Cleaned cooking equipment, storage room and preparation areas. Organized and rotated stock in coolers and freezers. Checked deliveries in, verified invoices and stocked products following sanitation standards. Kept well-organized and stocked inventory of ingredients and supplies to meet expected customer demands.

Prepared food items to support Cook in high-volume kitchen. Verified that prepared food met requirements for quality, plating presentation and serving size. Managed simultaneous cooking tasks to promptly deliver high-quality food. Cooked items to correct temperatures to minimize risk of food-borne illness. Checked equipment regularly for proper operation and notified management of problems. Used various spices to season meat, fish and menu dishes. Sanitized kitchen surfaces and equipment to comply with food safety regulations. Followed established recipes to prepare and cook menu items. Stored food at proper temperature as required by food safety regulations. July 2022-December 2023

Instructional Assistant for Hardin County Schools

Worked with students in small groups

Individual student support to strengthen phonetic or math skills taught Assisted teacher with student assessments both in the beginning and end of school year to see where progress was need.

Would take students as small groups to the library for reading time Led several clubs for the kids

Was responsible for keeping the paperwork for our class field trips, report cards, and any paperwork turned in.

I made sure all things were organised so my teacher only had to focus on her planning, and instruction.

August 2011 to April 2012

Access Behavioral Health Louisville, Ky

Receptionist

Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance. Used clerical abilities to support needs of office staff and back up administrative team members.

Accepted incoming mail and packages and routed to appropriate staff. Handled typing, filing, photocopying and preparing letters for busy office personnel. Prepared for next day's patients by pulling charts and making confirmation calls. Answered incoming calls from clients and forwarded calls to appropriate destinations. Processed requests for records from outside sources. Managed transactions and printed receipts for payments. Obtained and relayed information and messages in timely manner. Answered incoming calls and forwarded calls to appropriate destinations. Entered, verified and updated patient information into systems. Reviewed and correctly recorded receipts of patient payments. Answered phone calls throughout the day to provide information, set appointments and take messages.

Scheduled appointments for patients and billed patients for no-shows. Issued intake and new patient forms, office policies and legally-required documents. Delivered excellent customer service and facilitated development of patient and clinician relationships.

Completed insurance and other claim forms.

Welcomed patients, pharmaceutical reps and other visitors to doctor's office. Reviewed patient charts for completeness and accuracy and verified missing information. Interacted with insurers to verify coverage and collect payments. Kept medical records and correspondence current and accurate to maintain smooth operations.

Education

May 1995 Pleasure Ridge Park High School Louisville, Ky High School Diploma

Member, Choir, FFA

GPA 3.0

Currently enrolled in U.S. Career Institutes Medical Coding Course

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