Michelle Hudson

Commerce, TX *****

ad2yc2@r.postjobfree.com

+1-903-***-****

Experienced retail clerk known for impeccable customer service, team player mindset, integrity, leadership, and cash handling accuracy.

Record of high dedicaton, and dependability on performance. Authorized to work in the US for any employer

Work Experience

ERS Receiver

AAA The Auto Club Group - Coppell, TX

July 2022 to Present

Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details.

Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by:

• Providing superior customer service during every member interaction.

• Responding to a high volume of emergency road service requests in a call center environment.

• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.

• Analyzing member accounts to determine additional products and services that benefit the member.

• Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

Driver

Lyft - Dallas, TX

March 2018 to December 2030

Pick up passengers and drop them off to their destination. Fraud Specialist

Genpact - Richardson, TX

June 2019 to October 2020

Investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities. • Outbound contact to verify transactions and handling incoming customer queries on card decline/account block/ unfamiliar charge on statement

(through call, chat etc.) is part of the scope of this role • Demonstrated ability of approach and analyze problems logically Complete understanding of policy and procedures and familiarity with tools there- off • Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure • Expected be up to date on latest fraud modus operandi that are currently trending in the market • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends Consistently achieve/exceed quality standards for investigations.

Executive Housekeeper

Holiday Inn Express Allen - Allen, TX

October 2018 to December 2018

Oversee all aspects of the housekeeping department. Making Schedules, assigning rooms, inspecting and holding housekeepers accountable for cleanliness, clean rooms when needed or short staff, carry out special requests of guests, ensure all public areas are cleaned daily, inventory of linen and communication of needs to management

Team Member

InDemand Services - Irving, TX

September 2017 to October 2018

Worked on a team to remodel store. Set planograms, mods, set fixtures, cleaned. Gave outstanding leadership. Ability to stand, and bend for 8+ hours. Ability to lift 25+lbs. Cashier

Walmart - Carrollton, TX

August 2017 to September 2017

Cashier front end. Shown leadership skills. Integrity. Great customer service. Handled cash, stocked, cleaned, and ability to stand for 8+ hours.

Cleaner

The Cleaning Authority - Mount Prospect, IL

November 2016 to August 2017

Professionally clean houses in suburban area of Illinois. Duties included dusting, mopping, vacuuming, changing bedding, detail cleaning bathrooms, kitchen, living area, and bedrooms

Wheelchair Agent

AirServ Corporation - Chicago, IL

April 2016 to February 2017

Transported individuals in wheelchairs to and from their flights at ohare airport. Ability to lift and bend up to 50lbs. Pushed individuals up and down ramps . Fast pace environment. Shown great customer service and efficiency.

Hostess/Server

Presence Resurrection Medical Center - Chicago, IL September 2015 to March 2016

Responsibilities

Host & Server ; Take orders and serve food .

Skills Used

Team work . Time management . Apply to stand for 6+ Hours daily . bend and lift . customer service skills. Communication skills .

Cashier/Customer Service

Food 4 Less - Chicago, IL

May 2014 to February 2015

Cashier front end. Gave wonderful customer service. Ability to stand for 8+ hours. Cleaned, front faced items, & stocked.

Cashier/Customer Service

Cvs/pharmacy - Chicago, IL

February 2013 to April 2014

Cashier, Stocked, cleaned, Gave Good customer service and communication skills Education

High school or equivalent in Medical assistant

Westwood College - Chicago, IL

2013 to 2014

Austin Polytech Academy - Chicago, IL

2008 to 2012

Skills

• Good Communication skills, Retail/Customer service experience, and 2 NIMS ( National Institute for Metalworking Skills ) (6 years)

• Feedzai (Less than 1 year)

• LexisNexis (Less than 1 year)

• Customer Service (6 years)

• Fraud specialist (Less than 1 year)

Certifications and Licenses

National Institute for Metalworking Skills

March 2011 to Present

Machining Level 1 Standard. Measurement, Materials, & Safety Metal Institute for Metalworking Skills

June 2011 to Present

Machining Level 1 Standard. CNC Turning Operator

Food Sanitation Certification

March 2016 to Present

Driver's License

Contact this candidate