Customer Service Operations Support

Kathleen Potters

Contact

Overview

Email: ***********@*****.***

Phone: 360-***-**** (PST)

Location: Silverdale, WA

Status: Married/Military Spouse Pref.

I am a loving mother of 3, a dedicated homemaker, an occasional babysitter, & a recent BS in business graduate. I am seeking a remote/work-from-home position to begin my re-entry in the workforce & to utilize my knowledge, skills & analytic tools I have obtained through life learning & past experiences.

Education Experience

BS in Business with a Small Business Mngt.

& Entrepreneurship Certificate

(Completed/Graduated/Online).

2020-2022 University of Phoenix, AZ.

Associates of Arts in Accounting

(Incomplete/15 credits short/Online).

2012-2014 University of Phoenix, AZ.

High School Diploma (Graduated).

2002-2006 George Washington High

School, Mangilao, Guam.

Skills

• Microsoft Office Proficient

• Small Business Dev. & Mngt.

• Accounting & Finance

• Cash Register Operation

• Bartending & Serving

• Excellent Customer Service

• Creativity & Adaptability

• Attention to Detail

Certificates

• Small Business & Entrepreneurship

• Americorps Volunteer

• Aquacultural Farming

• Agricultural Farming

Laborer upgraded to Supply Technician Trainee: Deca CDC, Naval Base Guam. (2009 - 2010)

Laborer: Overall responsible for all the goods in the warehouse, including its location, condition, and ease of access. Attend training and team meetings and events. Supply Technician Trainee: Responsible for denials, receipts, and goods/shipments/data analyzing and recording into the computer. Collecting and balancing data from specialized printing machine. Provided excellent virtual customer service.

Bartender: Hisaku Suinn “Liaison Lounge”, Tamuning Guam. (2008 – 2009)

Responsible for providing excellent customer service, serving food and beverages, collecting payment, assisting with kitchen and cooking duties, stocking food and beverages, and cleaning the premises.

Cashier-Server: Santa Fe Bar & Grille, Tamuning Guam.

(2007 – 2008)

Fully responsible for overseeing the financial transactions for cash register operation, assisting with stocking, serving, bartending, and premises clean up, supervising all other servers on shift, and providing excellent customer service.

Contact this candidate