Quanda DeGroat

**** ********* ****** *****

Coconut Creek, FL. 33066

954-***-****

Summary:

Highly effective Customer Service Supervisor with 8 years of extensive experience in managing and leading cross functional teams. Exceptional ability to strategize and implement ways to ensure delivery of high quality customer services on a constant basis. Professional attitude, strong work ethic, great communication skills and a neat appearance.

Experience:

Burlington Boca Raton, FL.

Customer Service Supervisor 11/2017 to Present

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Target Coral Springs, FL

Sales Floor Associate 01/2014 to 12/2015

Answer customers' questions about merchandise and advise customers on merchandise selection.

Stamp, attach, or change price tags on merchandise, referring to price list.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Transport packages to customers' vehicles.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Global Response Corporation Margate, FL

Customer Service Rep 11/2013 to 01/2014

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Kohl's Coral Springs, FL

Cashier 09/2012 to 11/2013

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions, and provide information on procedures or policies.

Help customers find the location of products.

Issue receipts, refunds, credits, or change due to customers.

Greet customers entering establishments.

Supervise others and provide on-the-job training.

Balanced and opened back office

Publix Parkland, FL

Cashier 01/2009 to 08/2012

Offer customers carry-out service at the completion of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Keep periodic balance sheets of amounts and numbers of transactions.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

American Bancard Boca Raton, FL

Account Implementation 01/2008 to 01/2009

Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.

Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit

Education:

Coconut Creek High Coconut Creek, FL

Diploma 1994

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