RAFAELA FULLIN DE CASTRO

Cape Coral, FL *****

305-***-****

ad2yas@r.postjobfree.com

Work Authorization: Authorized to work in the United States without sponsorship Dynamic finance and business management professional with a proven track record spanning over seven years, overseeing and optimizing accounts payable and accounts receivable operations. Skilled in generating valuable financial insights, producing critical administrative reports, and devising innovative strategies to enhance profitability and overall business performance. My meticulous attention to detail, combined with strong analytical, organizational, negotiation, and customer service skills, equips me to excel in fast-paced, high-pressure environments. Bilingual in English and Portuguese.

EDUCATION

• Master of Business Administration (MBA) – Atlantis University – Miami, FL 2018-2020

• Master’s degree in Labor Laws – Cathedral College – Brazil 2015-2017

• Bachelor of Laws – Federal University of Uberlandia – Brazil 2010-2015 PROFESSIONAL EXPERIENCE

Stellar Public Adjusting Services – Miami, FL – Accounts Receivable 10/2021 – Present

• Provided expert assistance to 100+ corporate accounts daily, guiding them on mortgage strategies and discussions.

• Managed 200+ client accounts with professionalism and agility, fostering strong client relationships and satisfaction.

• Oversaw the entire collections process, ensuring timely adherence to critical deadlines and maintaining accurate records.

• Excelled in technical financial accounting using Microsoft Excel, QuickBooks, and other software, contributing to impeccable financial record-keeping and management.

• Played a vital role in achieving monthly and quarterly financial goals, while also training and contributing to the creation of a best practices standard operating procedure for the department. Stellar Public Adjusting Services – Miami, FL – Administrative Assistant 01/2021 – 09/2021

• Exemplified outstanding attention to detail in performing a diverse range of administrative tasks, including managing phone calls, preparing correspondence, and efficiently scheduling meetings.

• Achieved a remarkable feat by collecting, reconciling, and closing 2,000+ files in less than one month, displaying a talent for quick adaptation and top-notch performance.

• Skillfully utilized Microsoft Excel to create and update reports and spreadsheets, ensuring data accuracy and organization.

• Maintained the highest levels of organization and client confidentiality while handling documents and information, reflecting a dedication to meticulous care and discretion.

• Collaborated with the accounting department to implement a streamlined process, resulting in a significant reduction in processing time and further demonstrating adaptability and quick problem- solving skills.

World of Brakes LTDA – Brazil – Managing Partner 04/2015 - Present

• Took charge of all facets of business operations, encompassing commercial, marketing, sales, and customer service, resulting in strategic improvements that drove positive changes.

• Effectively supervised a team of 20 employees, including payment coordinators, billing coordinators, claims coordinators, and general clerks, implementing changes that enhanced team performance and productivity.

• Led the seamless execution of accounts payable (AP), accounts receivable (AR), and payroll administration, introducing positive changes within established timelines that improved financial processes.

• Successfully managed payroll operations for all employees and contractors, implementing changes to enhance accuracy and efficiency.

• Pioneered the creation and successful implementation of process improvements and streamlined business procedures, resulting in increased overall productivity, enhanced efficiency, and reduced costs, driving positive changes across the organization. Self-Employed – Brazil – Civil Lawyer 03/2015 – 07/2017

• Provided comprehensive legal representation in civil litigation cases, addressing contract disputes, personal injury claims, property disputes, and family law matters, ensuring clients' interests were protected.

• Conducted in-depth legal research, analyzed case law, and prepared legal briefs, showcasing a strong grasp of Brazilian civil law and its practical application.

• Offered valuable legal advice, guiding clients through their legal challenges and helping them make informed decisions, including negotiation and mediation to resolve cases.

• Drafted, reviewed, and presented legal documents with meticulous attention to detail, ensuring compliance with Brazilian legal standards.

• Managed a diverse caseload, balancing multiple cases while maintaining adherence to deadlines and upholding the highest ethical and professional standards, fostering trust with clients and preserving confidentiality throughout all legal proceedings. Notably, I maintained a flawless record by never losing a case.

Skills

Financial Management, Financial Analysis, Attention to Detail, Analytical Skills, Organizational Skills, Negotiation, Customer Service, Multilingual: Fluent in English & Portuguese, Legal Expertise, Process Improvement, Project Management, Confidentiality, Time Management, Adaptiveness, Strong Work Ethic. Languages

Fluent in English & Portuguese