KIESHA MOORE

**** * ****** *******, ** *****-

312-***-****

ad2y9s@r.postjobfree.com

Management professional with strong customer service experience seeking a position that will provide opportunities for professional development, and career growth.

EXPERIENCE

MAY 2019-PRESENT

MERCHANT SUPPORT, BLUEFIN PAYMENTS

●Assist merchants with issues/concerns pertaining to their accounts.

●Process and submit change forms for merchant accounts.

●Collaborate with other departments to solve merchant’s issues.

●Document any issues and interactions with merchants.

●Assist merchants with payments, deposit, and reporting information.

● Work with merchants, resolving issues with their Visa, Master Card, Discover, and AMEX card processing.

JULY 2014 TO 2019

RESIDENT CARE SECTION MANAGER, PANGEA REAL ESTATE-CALL CENTER

• Managed a team of twenty reps.

• Provided coaching and training to a team of twenty reps.

• Aided with difficult situations.

• Participate in hiring of qualified reps.

• Implement new procedures and strategies for the call center.

August 2012 to June 2014

COLLECTIONS TEAM LEAD-ENOVA FINANCIAL-CALL CENTER

• Provide collection coaching for 15 reps

• Take escalated calls

•Develop best practices for phone reps

•Manage attendance, workflow, and workloads for 15 reps

• Ensure that all collection targets are met

• Ensure that all collection laws are followed

• Conduct annual refresher training

EDUCATION

Baccalaureate of Human Studies

Chicago State University December 2020

Associates in Human Services

Harold Washington College May 2014

SKILLS

CUSTOMER SERVICE (10 years), ACCESS (Less than 1 year), CRM (10 years), Collections (3 Years) MANAGMENT (7 YEARS)

• Microsoft Office - Word, PowerPoint, Excel, Outlook, Access Visio

• Excellent customer service and interpersonal skills

• CRM Experience

• HipChat

• Zendesk Slack

Salesforce

Salesforce

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