Professional Summary

Work Experience

SANDRAHOSTETLER

Rockledge, FL 32955 321-***-**** ad2y9o@r.postjobfree.com Methodical Data Entry Clerk with 13 years of office experience. Excellent skills in office utility support with knowledge of multiline telephone systems, reception and word processing. Proficient worker understands database programs and expertly retains and maintains compiled data. Diligent Data Entry Clerk supports office operations by entering and updating information into company databases. Edits files, and scans documents and updates customer accounts. Provides additional assistance by supporting company teams and delivering strong customer service. Customer Service Rep 09/2014 to 12/2014

Ebay Enterprise – Melbourne, FL

This was a seasonal job for 6 months

Trained for 3 weeks at there office and then i worked remote from my home. This was only a temporary Seasonal job

Handled escalated callers to reach positive outcomes. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. I was responsible for taking phone orders for 3 different Companies and inputting the orders and customers information into the correct databases. I worked in several databases per store. Navigated multiple systems to identify source of issue. I also had to handle returns and resends of orders I left at the end of December because it was only a temporary job and i wanted a full time job. Built strong knowledge of product line to assist customers in selecting products. Completed paperwork for orders and new service actions. Relayed new and relevant information to customers and followed up on promises. Remained calm, composed and polite to deescalate aggressive customer behavior. Processed orders and coordinated delivery schedules to meet customer needs. Met and exceeded daily service quality and performance goals. Updated customer accounts with current personal and purchasing information. Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues. Senior Data Entry Specialist 03/2003 to 02/2014

Parexel Industries – Billerica, MA

Worked here for 13 years and loved it. My departments jobs were sent over seas and we were laid off in 2014 I was responsible for inputting data into the correct databases Knowledge of Medical terms

Scanning and filing of documents, digital and paper Creating new accounts

Entry of patient information

Answering of phone calls.

Transferred data from hard copy formats into computer files and database systems. Created comprehensive Excel spreadsheets to organize large datasets. Transferred data from hard copy to computer files and database systems. Checked and monitored work of less experienced data personnel for accuracy. Communicated with technical staff to resolve computer and software problems. Education

Skills

Compared transcribed data with source documents to correct any errors. Checked completed work for errors to make necessary corrections. Retrieved data from databases or electronic files as requested by management. Verified outdated data to make necessary changes to records. Adjusted settings for format, page layout, line spacing and other style requirements. Verified data inputs against internal quality standards and industry regulations. Converted paper files into electronic formats using computer or database systems. Proofread and revised documents and correspondence to eliminate grammar errors. Typed data with high level of accuracy by carefully listening to speakers. Assisted with administrative tasks and special projects during employee absences or busy periods. Compiled, sorted, and verified accuracy of data before entry. Stored completed documents in appropriate locations. Sorted and filed documents using alphabetical or numerical parameters as determined by projects. Compiled, sorted, and verified the original documents prior to data entry. Located and corrected data entry errors.

Processor 06/2021 to Current

Goodwill Industries – Viera, FL

The textiles Dept

My job duties include processing clothing on a line Picking out good quality, sellable clothes

I am also a trainer there

Training the new hires in their job duties.

Helped achieve daily production quotas by cross-training at different workstations. Promoted workplace safety by following OSHA guidelines and reviewing MSDS information. Owner 02/2017 to 04/2021

Lets Talk Dirty Laundry – Cocoa, FL

Owned and operated my own Laundry Service in Cocoa Beach Fl for 4 years Inputted customer information and scheduled there pick ups Evaluated and improved service delivery by networking and communicating with key account decision-makers. Managed daily operational strategy, applying business acumen and industry-specific knowledge. Managed e-commerce strategy and increased revenue by diversifying into online sales. Oversaw employee scheduling to verify proper coverage for all shifts. Sold my business in 2017. I want to get back into data entry. Assembler 05/2017 to 02/2021

Delta Electronics – Rockledge, FL

I worked as an assembler at Delta Electronics

My job there was prepping pc boards

Also prepped parts for the boards

Also experienced in assembling and soldering parts into the PC Board I worked there for 4 years then left because I wanted to start my own business. High School Diploma: Jun 1982

Lowell High School - Lowell, MA

Additional Information

Word and Excel Spreadsheets. Some Medical Terminology Able to work in multiple databases Fast typing

Friendly customer service Customer service training Customer Service Document scanning

Database maintenance Quality control

Correct errors Verify data

Log activities Problem-solving

AWARDS, Fast Typer - A school award for being a fast typer.

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