**/**** - *******

**/**** - **/****

CONTACT

Rak, United Arab Emirates, Ras al-

Khaimah N/A

+971-*********

ad2y9l@r.postjobfree.com

Nepalese

light vehicle(International driving

Licence)

MS Teams

(ad2y9l@r.postjobfree.com)

linkedin.com/in/nischal-thapaliya-

266864284

SKILLS

LANGUAGES

PROFESSIONAL SUMMARY

Ambitious organized Retail/Liquor store supervisor with 7+ years of experience with thorough understanding of retail operations and Renowned for strong supervisory, leadership skills. Reliable Retail/Liquor store supervisor with strengths in inventory & People management, operation excellence, deployment strategy, coaching & training to delivering world class customer service. Excelled in merchandising,adapted to challenges with proven success and satisfying sales objectives . Secured lasting customers, Promoted loyalty by creating engaging customer mania experiences . EXPERIENCE BACKGROUND

Retail Store Supervisor

ALSHAYA CO. L.L.C - Rak,United Arab Emirates, Ras al-Khaimah F&B Supervisor

Dhulikhel Lodge Resort - Kathmandu, Nepal

• Oracle PeopleSoft Financials

• Retail staff training and development

• KPI tracking

• Inventory control

• End-of-shift reconciliation

• Personnel training and development

• Customer care

• Conflict resolution

• Staff training

• Till spot checks

• Cash management

• Performance strategy

• Stock management

• Diplomatic leadership

• Inventory data analysis

• Staff development

English

Fluent

Nischal Thapaliya

Managed to drive maximum profitable growth of 115 % yearly BP by executing deployment strategy throughout annual operating plan .Improved and innovated direct and indirect controllable with positive result against Budget .

•

Optimized sales strategies based on weekly, monthly and quarterly progress against annual objectives.Executed promotions, coordinated with teams and merchandise and created attractive, successful displays.

•

Managed schedule to achieve full staff coverage for each shift.Conducted daily inspections to address arising issues.

•

Avoided business pitfalls by adapting sales strategies to changing conditions and customer demands.Determined impact of market trends and necessary store improvements to keep up with demand.

•

Researched trends to identify unique selling opportunities.Forecasted revenue and adapted strategies based on regular sales and profit reports.

•

Supervised,coached, trained and motivated staff to achieve goals.Conducted personnel performance appraisals to assess training needs of staff members.

•

Addressed customer complaints and issues with professionalism.Led team members by example, showcasing exceptional customer service standards through #involvingengagement to generate return customers.

•

Demonstrated customer-first mentality based on sound customer relations principles and core company values.Kept checkout area stocked to promote additional sales and drive per-customer revenue.

•

Maintained efficient, organized stockroom to support high-volume retail sales demands.Restocked and merchandised shelves into attractive, professional displays driving continuous sales.

•

Developed and Managed self on daily operation, opening and closing procedures, from product replenishment to budget control.

•

EDUCATION

High School Diploma: Hospitality Management, 2011

Gyan Kunja Awasiya Higher Secondary School – Nepal Diploma in Supervision: Management, 05/2023

Alison (Personnel Development) – Alison Online Certification PROFESSION DEVELOPMENT CERTIFICATIONS

HOBBY -TRAVELLING & EXPLORING

I am inspired and fascinated by serene nature towards travelling and exploring climates,terrane and culture .

AWARDS & RECOGNITION

1- Certificate of Appreciation by Alshaya group on 5 years of dedication, loyalty and outstanding long term personal contribution . 2- Remarkable Team spirit award on achieving highest sales during EID holidays by District manager

3- Recognition by store manager on Upholding Values,coaching partners and collaborating by driving average ticket at 40 project . 4-Recognition by store manager on Upholding Values by driving 5 star KPI to reach the top ranking in Area on period 11. Increased revenue by Trainings Team on upselling and recommending products through effective communication skill

•

Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

•

Analysed data and information to identify issues and create tailored solutions.

•

• Forecasted sales trends to plan team resourcing.

• Displayed energy and enthusiasm in fast-paced environment. Reviewed customer history to recommend appropriate products and services.

•

• Wrote reports outlining project progress and results.

• Served customers to drive sales and deliver top-quality experiences.

• Processed invoices and payment runs with complete accuracy. Minimised financial risk by developing current management mechanisms in order to capture Cost.

•

• Basic Food safety course -Alshaya

• Allergen and implementation course-Alshaya

• CPR,AED AND FIRST AID-Alison

• Firefighter Training-Alison

• Diploma In Supervision-Alison

Contact this candidate