Store Supervisor Customer Service
Resume:
CONTACT
Rak, United Arab Emirates, Ras al-
Khaimah N/A
******************@*****.***
Nepalese
light vehicle(International driving
Licence)
MS Teams
(******************@*******.***)
linkedin.com/in/nischal-thapaliya-
266864284
SKILLS
LANGUAGES
PROFESSIONAL SUMMARY
Ambitious organized Retail/Liquor store supervisor with 7+ years of experience with thorough understanding of retail operations and Renowned for strong supervisory, leadership skills. Reliable Retail/Liquor store supervisor with strengths in inventory & People management, operation excellence, deployment strategy, coaching & training to delivering world class customer service. Excelled in merchandising,adapted to challenges with proven success and satisfying sales objectives . Secured lasting customers, Promoted loyalty by creating engaging customer mania experiences . EXPERIENCE BACKGROUND
Retail Store Supervisor
ALSHAYA CO. L.L.C - Rak,United Arab Emirates, Ras al-Khaimah F&B Supervisor
Dhulikhel Lodge Resort - Kathmandu, Nepal
• Oracle PeopleSoft Financials
• Retail staff training and development
• KPI tracking
• Inventory control
• End-of-shift reconciliation
• Personnel training and development
• Customer care
• Conflict resolution
• Staff training
• Till spot checks
• Cash management
• Performance strategy
• Stock management
• Diplomatic leadership
• Inventory data analysis
• Staff development
English
Fluent
Nischal Thapaliya
Managed to drive maximum profitable growth of 115 % yearly BP by executing deployment strategy throughout annual operating plan .Improved and innovated direct and indirect controllable with positive result against Budget .
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Optimized sales strategies based on weekly, monthly and quarterly progress against annual objectives.Executed promotions, coordinated with teams and merchandise and created attractive, successful displays.
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Managed schedule to achieve full staff coverage for each shift.Conducted daily inspections to address arising issues.
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Avoided business pitfalls by adapting sales strategies to changing conditions and customer demands.Determined impact of market trends and necessary store improvements to keep up with demand.
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Researched trends to identify unique selling opportunities.Forecasted revenue and adapted strategies based on regular sales and profit reports.
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Supervised,coached, trained and motivated staff to achieve goals.Conducted personnel performance appraisals to assess training needs of staff members.
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Addressed customer complaints and issues with professionalism.Led team members by example, showcasing exceptional customer service standards through #involvingengagement to generate return customers.
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Demonstrated customer-first mentality based on sound customer relations principles and core company values.Kept checkout area stocked to promote additional sales and drive per-customer revenue.
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Maintained efficient, organized stockroom to support high-volume retail sales demands.Restocked and merchandised shelves into attractive, professional displays driving continuous sales.
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Developed and Managed self on daily operation, opening and closing procedures, from product replenishment to budget control.
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EDUCATION
High School Diploma: Hospitality Management, 2011
Gyan Kunja Awasiya Higher Secondary School – Nepal Diploma in Supervision: Management, 05/2023
Alison (Personnel Development) – Alison Online Certification PROFESSION DEVELOPMENT CERTIFICATIONS
HOBBY -TRAVELLING & EXPLORING
I am inspired and fascinated by serene nature towards travelling and exploring climates,terrane and culture .
AWARDS & RECOGNITION
1- Certificate of Appreciation by Alshaya group on 5 years of dedication, loyalty and outstanding long term personal contribution . 2- Remarkable Team spirit award on achieving highest sales during EID holidays by District manager
3- Recognition by store manager on Upholding Values,coaching partners and collaborating by driving average ticket at 40 project . 4-Recognition by store manager on Upholding Values by driving 5 star KPI to reach the top ranking in Area on period 11. Increased revenue by Trainings Team on upselling and recommending products through effective communication skill
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Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
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Analysed data and information to identify issues and create tailored solutions.
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• Forecasted sales trends to plan team resourcing.
• Displayed energy and enthusiasm in fast-paced environment. Reviewed customer history to recommend appropriate products and services.
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• Wrote reports outlining project progress and results.
• Served customers to drive sales and deliver top-quality experiences.
• Processed invoices and payment runs with complete accuracy. Minimised financial risk by developing current management mechanisms in order to capture Cost.
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• Basic Food safety course -Alshaya
• Allergen and implementation course-Alshaya
• CPR,AED AND FIRST AID-Alison
• Firefighter Training-Alison
• Diploma In Supervision-Alison
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