Alexander M. Rey

Harder working and dedicated

Las Vegas, NV 89179

ad2y9i@r.postjobfree.com

+1-702-***-****

Authorized to work in the US for any employer

Work Experience

Inside Sales Representative

ZipRecruiter - Las Vegas, NV

January 2020 to November 2023

ZipRecruiter inside sales is understanding the product for employers looking for employees that fit a certain criteria. Knowing how to explain the product and break it down in a way that makes it useful for the user.

General Manager

IT'SUGAR - Phoenix, AZ

July 2019 to May 2020

As a general manager of IT SUGAR our position requirements are but not limited to. Cash handling, deposits, sales forecasting, scheduling, hiring, firing, distribution ordering, Store ordering, store cleanliness, Staff training, Customer service, merchandising, floor sets, and store rearrangements. General Manager (GM)

Fat Tuesday's - Glendale, AZ

October 2018 to February 2019

My responsibilities as the general manager are but not limited to Day to day operations of running the restaurant, food ordering, liquor order, hiring,firing, payroll,scheduling, promotions, all inventory entry and invoice entry, customer service. Bar Manager

Applebee's - Phoenix, AZ

January 2018 to October 2018

Position of bar manager is to keep liquor percentage in line and keep a current inventory of what's used and what's available. Weekly inventory done and calculated liquor mix. In charge of 10 employees and all scheduling also in charge of all liquor and beer ordering. General Manager (GM)

KNEADERS BAKERY & CAFE - Arizona

June 2017 to January 2018

Overseeing all operations in the restaurant food ordering,food cost, labor cost scheduling customer service, Bank deposits daily, weekly and monthly report paperwork. Corporate Executive Trainer

Four Foods Group(Kneaders corporate) - Arizona

June 2017 to September 2017

Worked in different restaurants helping train staff on correct procedures for our brand helped operators of that restaurant with better time management and overall support. Assistant General Manager

Kneaders - Henderson, NV

March 2014 to June 2017

I am in charge of labor cost, food orders, daily deposits, daily&monthly reports, customer care, over seeing kneaders policies, guest interaction, upkeep to restaurant, and scheduling General Manager

Billys Barbecue - Las Vegas, NV

July 2014 to March 2016

Responsibilities

I am in charge of all store ordering, customer satisfaction, all bank drops, food cost, labor cost, scheduling. Accomplishments

Helped bring business up 46% in less then one year Skills Used

Patients with rebuilding, Wow customer service, and always making guest feel welcome and wanting to return l. And in business I used my skill of attention to detail and helping my store run efficiently Executive Manager

Cheesecake Factory - Las Vegas, NV

June 2011 to July 2014

Responsibilities

Customer satisfaction, GUARDA drops, employee scheduling, food orders, restaurant inspections Accomplishments

Won best group of hosts for 2 yrs

Skills Used

Patients and leadership

Host Manager

Tgi Fridays - Henderson, NV

December 2013 to June 2014

Customer service, helping guesting, cleaning, bussing, seating, expo food, take room delivers, take bar orders, handling guest complaints

Store Manager

Cold Stone Creamery - Las Vegas, NV

December 2003 to February 2009

Worked with the creamery all throughout high school left for college and then resumed my duties afternoon returning. Was promoted to a store manager after working many years as a shift leader overseeing two stores for my owners. I did scheduling, ordering, forecasting for sales, cash handling, bank deposits and helped with promotions ended up leaving after owners sold to someone else. Education

Kinesiology and Sports Medicine in Medical

University of Iowa - Iowa City, IA

August 2006 to February 2007

Diploma

Sierra. Vista high school - Las Vegas, NV

2002 to 2006

Skills

• Excel, Microsoft office, Contracts, Billing, (5 years)

• P&L (10+ years)

• Bar manager (4 years)

• inventory (10+ years)

• Training (10+ years)

• Operations (5 years)

• Scheduling (10+ years)

• Inventory Management

• Payroll (10+ years)

• Team Building (10+ years)

• retail sales (7 years)

• Microsoft Word (10+ years)

• Word (10+ years)

• Forecasting (10+ years)

• Human Resources (5 years)

• Labor Cost Analysis

• Management (10+ years)

• Merchandising (5 years)

• Pricing (5 years)

• Restaurant Management (10+ years)

• Shift Management (10+ years)

• Budgeting (10+ years)

• Kitchen Management Experience (8 years)

• Leadership (10+ years)

• Operations Management (10+ years)

• Recruiting (10+ years)

• Strategic Planning

• Sales Management (5 years)

• Team Management (10+ years)

• Retail Management (6 years)

• Purchasing (4 years)

• Logistics

• Office Management (5 years)

• Culinary Experience (10+ years)

• Negotiation (10+ years)

• Conflict Management (5 years)

• Profit & Loss (10+ years)

• Business Development (5 years)

• Financial Report Writing (10+ years)

• Communications (10+ years)

• Restaurant Experience (10+ years)

• Computer Skills (10+ years)

• English (10+ years)

• Property Management (5 years)

• Supervising experience (10+ years)

• Hospitality (10+ years)

• POS (10+ years)

• Time management

• Inside Sales

• Leadership

• Budgeting

• Team management

• Conflict management

• Relationship management

• Supervising experience

• Mentoring

• Succession planning

• Financial report writing

• Hospitality

• Marketing

• Human resources

• Customer service

Awards

Employee of the month

July 2012

Certifications and Licenses

WOW Customer service

Present

Driver's License

ServSafe

Assessments

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Management & leadership skills: Planning & execution — Proficient May 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Sales skills — Proficient

December 2021

Influencing and negotiating with customers

Full results: Proficient

Sales fit — Proficient

November 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I'm a very hardworking individual and I thrive in fast pace environments where things are going a million miles a minute. One thing I pride myself on is that I'm very customer service oriented and I deal with guests very well whether those guest be angry or happy. I can relate to anyone and have always been an easy person for my employees to come and talk with in any aspect. The years of experience I have is also aided by my “can’t ever stop learning” attitude I’m also seeking knowledge on subjects I don’t know so I can become more proficient in the way I do my job. One thing I have always believed is you treat any and all as if they are family and welcome them into your business and treat them with best customer service, can do attitude, and they will appreciate what you’ve done.

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