Customer Service Forklift Operator
Resume:
Ericka Hamilton
Horn Lake, MS *****
**********************@***********.***
Dynamic Company Person that is a dedicated and customer service professional I am seeking to utilize my knowledge and experience in a new arena becoming an asset to your organization
• Summary of Quailifications:
• I am to quickly a self-confident individual with the ability to quickly understand and apply new concepts. i am able to work independenty as well as dependently to acheive organiztional goals as well as an in dividual.
Willing to relocate: Anywhere
Work Experience
Material Handler/Forklift Operator
Intuitive (Intuitive Surgical) - Southaven, MS
February 2022 to Present
Process orders
Pick pack and ship out orders
Converse with mangers and support to ensure all orders are correct Cycle count input data into computer to ensure inventory is up to date Transfer inventory and shipments to correct building to complete orders Ensure area is clean and orderly
Converse with management about tasks needed to be done to ensure everyone in the company is in sync Inventory Control Specialist
O'Reilly Auto Parts - United States
August 2021 to November 2021
Audit bins to insure all items are correct and correct errors and ship quickly as possible. Ensure inventory on area is correct and updated.
Ensure damage are taken out of the system and correctly processed. Replenish area each day according to list and AREA. Make sue all areas are clear and clean and that all orders are processed for the day. Order picker /forklift certified.
Input handler
fed ex
April 2021 to July 2021
• Sort packages and load onto truck
• place items on conveyor and separate then palletize the items
• inbound-unload from canister and place on to conveyor according to sort
• separate items in over good and sort accordingly
• noncom- sort items into bins according to label
• outbound sort items according to labels and place them into bend.
• separate packages and place them on the conveyor to direct to correct department. Amazon
January 2020 to December 2020
• I have worked at amazon as a fulfilment associate and on the social distancing team
• I ensure all employees are 6 feet apart. ensure all employees are following all safety policies and procdures . including dress code
• I process returns and ensure all areas are clean and well stocked with supplies
• ensure employees are in there correct location and direct employees to their correct station. Milwaukee Tool Inc
January 2018 to December 2020
• I have worked at Milwaukee tool for 3 year now . I` have worked as a assembler, packer, dc dock associate fulfillment associate and now dc clerk. I ensure all packages are shipped out correctly and on time. I process all employees throughout the entire company with the correct equipment assigned to your area. I write various reports and update process orders to ensure all orders are shipped out on time and expedite for company wide orders.
• Consolidate orders base doff pick slip, label parts
• Counts pack slips in box
• Wrap label and stage pallet on dock
• Fix and expedite orders with error
• Responsible for overall cleaning of all areas
• Verifies and incoming and outgoing orders are correct
• Ability to fix errors with orders and boxes
• Identifies and corrects problem scans
• identifies and isolates errors and communicates resolutions
• Assists in other areas of the cell as needed such as material handling packing and stocking
• Sort orders and products
• Accurate inputs data into computer
• Creates labels and places on products
• Organizes files and paperwork
• Receives, unpacks, inspects and repackages merchandise
• Direct workflow to complete daily objective
• Communicate with other department regarding returns and objectives
• Oversee and assist with order picking moving product and processing orders
• Monitor production and performance goals
• Creates BOLS and bill orders
• Perform computer related tasks and run reports
• Ensures procedures and policies are being followed HORSESHOE CASINO & HOTEL - Robinsonville, MS
June 2003 to November 2017
• Listen to and resolve customer complaints regarding services, products, or
• personnel.
• Monitor sales staff performance to ensure that goals are met.
• Confer with company officials to develop methods and procedures to increase
• sales, expand markets, and promote business.
• Plan and prepare work schedules, and assign employees to specific duties.
• Prepare sales and inventory reports for management and budget departments.
• Keep records pertaining to purchases, sales, and requisitions.
• Inventory stock and reorder when inventories drop to specified levels.
• Coordinate sales promotion activities, such as preparing merchandise displays
• and advertising copy.
• Determine customers' financial services needs and prepare proposals to sell
• services that address these needs.
• Review business trends to advise customers regarding expected fluctuations.
• Evaluate costs and revenue of agreements to determine continued profitability.
• Greet guests and seat them at tables or in waiting areas.
• Assign patrons to tables suitable for their needs and according to rotation so that
• servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to
• complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform patrons of establishment specialties and features.
• Receive and record patrons' dining reservations.
• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.
• Supervise and coordinate activities of dining room staff to ensure that patrons
• receive prompt and courteous service.
• Order or requisition supplies and equipment for tables and serving stations.
• Assist with preparing and serving food and beverages.
• Hire, train, and supervise food and beverage service staff.
• Prepare cash receipts after establishments close, and make bank deposits.
• 2017 - 2018
•
Education
Bachelor's in Healthcare Management
AIU Online
Present
Nursing
Delta State university
2003 to 2007
Diploma
Rosa Fort High School
2001
Bachelor's degree
Associate's degree
Skills
• Windows 95/98/00/ME/Microsoft Office (Word, EcelOutlook, Publisher)Microsoft Works
• Lotus123
• Word pefect 5.0 & 5.1
• 10 key by touch
• Adobe Acrobat
• Internet Savy.
• Microsoft Outlook
• Order Picking
• Microsoft SharePoint
• Adobe Photoshop
• Computer Networking
• Adobe InDesign
• Branding
• Proposal Writing
• Graphic Design
• Financial Services
• Adobe Creative Suite
• Adobe Illustrator
• Leadership
• Warehouse experience
• Employee evaluation
• Warehouse management system
• SAP Warehouse Management
• SAP
• Inventory Control
• Shipping & Receiving
• Supply Chain
• Pricing
• Management
• Manufacturing
• Quality audits
• Cash handling
• Microsoft Excel
• Materials handling
• Basic math
• Microsoft Word
• Microsoft Access
• Forklift
• Banking
• Zendesk
• E-commerce
• Customer support
• Magento
• Research
• Data collection
• Agile
• Product management
• HIPAA
• Documentation review
• WordPress
• Requirements Gathering
• Help Desk
• User Interface (UI)
• Pivot tables
• ERP systems
• Analysis skills
• Computer literacy
• Root cause analysis
• Computer skills
• Process improvement
• Materials management
• Word processing
• Communication skills
• Document management systems
• Occupational health
• Outside sales
• Assembly
• Mentoring
• Logistics
• Oracle
• SOX
• Microsoft Office
• Organizational skills
• Procurement
• Software troubleshooting
• DNS
• Microsoft Windows Server
• Active Directory
• SCCM
• Typing
• Filing
• Google Suite
• Databases
• Machine learning
• Employment & labor law
• Negotiation
• Document management
• Journalism
• Quality control
• AP style
• Contracts
• HubSpot
• SQL
• Power BI
• NetSuite
• Forecasting
• AS400
• Scripting
• C++
• C#
• PowerShell
• Linux
• APIs
• Aviation
• Visio
• Jira
• Mobile applications
• Sales administration
• ETL
• Microsoft SQL Server
• Performance testing
• Debugging
• Continuous improvement
• T-SQL
• DocuSign
• EDI
• SAP APO
• MRP
• SaaS
• CGMP
• 3PL
• Presentation skills
• Yardi
• Java
• Requirements analysis
• Accounts receivable
• SAP ERP
• Order management system
• Tableau
• CICS
• SAN
• SFTP
• Encryption
• FTP
• SSH
• Informatica
• HTTPS
• Git
• Social media management
• HTML5
• Microsoft Dynamics GP
• Salesforce
• IIS
• MySQL
• Test Cases
• Business Requirements
• XML
• Data Warehouse
• Scrum
• TCP/IP
Certifications and Licenses
Order Picker
July 2021 to July 2022
Forklift Certified
July 2021 to July 2022
Electric Pallet Jack
Present
Food Handler Certification
CPIM
CPR Certification
October 2023 to Present
Assessments
Work motivation — Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
General manager (hospitality) — Proficient
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Mechanical knowledge — Proficient
August 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Business math — Proficient
November 2022
Using basic math to solve problems in a business context Full results: Proficient
Recruiting — Proficient
July 2023
Managing the candidate sourcing and selection process Full results: Proficient
Teamwork: Interpersonal skills — Proficient
November 2022
Responding to challenging team situations at work
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Principles of accounting — Proficient
July 2023
Preparing financial records according to federal policies Full results: Proficient
Analyzing data — Proficient
November 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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