Customer Service Patient Access
Resume:
DEBORAH ROBIN BROCKER
***************@*****.***
Professional Experience:
The Christ Hospital
Access Representative 07/2022-09/2023
Registration, billing, Icustomer service, scheduling appointments, knowledge of health insurance, verifying patient information. Answer phone calls, and transfer to appropriate departments. Knowledge of ICD-9 and CPT codes
Mercy Health West
Patient Access Specialist 09/2019-04/2022
Register patients upon entry to the Emergency Room. Apply CPT cost and estimate patient liability for procedures in EPIC.
Maintain daily collection goals, daily compliance to HIPPA regulation, work efficiently in a fast-paced environment and multi-task using multiple systems
Medical Reimbursement Incorporated (MRI)
Administrative Services 04/2013-07/2013
Collate and evaluate sensitive files for digitalization; utilized best practices to increase productivity
Hobby Lobby
Sales Clerk 03/2012-05/2012
Duties included sales, customer service, merchandising and inventory control; opened, closed and balanced cash registers
GCAP (Cincinnati, Ohio)
Senior accounting representative 06/2013-06/2017
Educated members regarding plan benefits, helped members with concerns and payments toward plans, investigated payment issues and clarified for smooth operations. Transacted over 500 claims per month with a 90 5 success rate.
Group Health Associates
Appointment Coordinator 09/2012-06/2017
Inbound calls and received crucial information about patients. Triaged assessment information processed in appropriation of staff members to initiate treatment, based upon assessment. Directed them to a plan for future use
Health Alliance
Patient Registration Coordinator 04/1980-09/2010
Accurately input data into various computer applications. Additional duties included scheduling patient transportation. Assisted in the Emergency Department by registering patients and as needed by physicians. Triaged assessments were made quickly and efficiently for the patients that were being admitted. Other duties included scheduling meeting rooms.
Knowledge:
SPIC (EMR), Athena, ICD-0, and CPT coding, HIPPA, and Medicare
Macy’s (part-time) 07/2001-08/2016
Sales Clerk-Merchandiser
Job duties consisted of sales and merchandising and worked in the call center
Awarded bonus compensation for successful opening of new credit accounts and for receiving card payments Set up displays and maintained inventories. Billing, credit, merchandising and floor management
Education and Professional
Mount Saint Joseph University Cincinnati, Ohio
(College of Mt. St. Joseph)
References{
Shelby L.Louden
********@****.*** 513-***-****
Patrick Parker
****************@*****.*** 513-***-****
Creighton Wright, MD
Contact this candidate