SHALONDA

LINNEAR

CUSTOMER SERVICE

REPRESENTATIVE

318-***-****

ad2y8e@r.postjobfree.com

Shreveport, LA 71109

CONTACT

SKILLS

• Brand Promotion

• Company Culture and Values

• Public Speaking

• Guest Services

• Issue Resolution

• Hospitality Service Expertise

• Conflict Mediation

• Client Support

• Conflict Resolution Techniques

• Relationship Management

Dynamic and service-oriented individual with experience providing polite and courteous service to airline passengers. Possesses excellent customer service and communication skills as well as a commitment to safety. Demonstrated ability to work with diverse passengers, remain calm in an emergency, and maintain a professional demeanor at all times.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. PROFESSIONAL SUMMARY

Flight Attendant

United Airlines Inc, Houston, Texas

EXPERIENCE

January 1997 - Present

Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.

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Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.

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Developed strong interpersonal skills to effectively address customer needs and

• complaints.

Answered passenger questions and concerns, escalating issues to pilot or security team.

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Answered passenger questions about flights, weather, travel routes, services, and schedules.

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Bachelor of Science (B.S.) in Business Administration William Woods University, Fulton, MO

Associate in Arts (A.A.) in Business

Eastern Gateway Community College, Steubenville, Ohio EDUCATION

January 2024

December 2022

REFERENCES

References available upon request

Contact this candidate