General Manager United States

Douglas King

Curriculum Vitae

Over ** years of International Experience in Hospitality and Business Management with extensive experience in; The United States, Asia, Africa, The Caribbean, The Middle East and South Pacific, well versed in the cultures and business acumen of those regions. A specialist in developing and motivating locally based indigenous teams, with an emphasis on Remote based settings.

A specialist in all areas of Operations and in maintaining an exceptionally high level of overall standards on the properties and businesses under his care, highly regarded for assisting National and International Businesses achieve the highest levels of Growth, Development and Financial success.

“In-depth knowledge and experience regarding all areas of Management across a wide variety of platforms, a highly skilled ‘hands on’ leadership style and natural ability to inspire the teams I under his care. Task oriented with a keen eye for detail and for providing a solid growth-oriented environment, a driven and dedicated individual with the ability to build and develop exceptionally strong business relationships and for providing a highly personalized overall guest experience.”

EXPERIENCE

Multi-Unit General Manager

Private Still in Role

Key West, Florida

2020 – Present

This role is extremely dynamic and constantly evolving and comprised two of the top 5 Star properties on the island as well as a 3-star, historic property. My duties were to turn around the front of house operations, revamp our engineering department, improve overall operations, and guest servicing while serving the needs of our owner’s group, board, and HOA members. With an average occupancy rate of 86 to 96 percent annually and an exceptionally high ADR, my role crossed into all departments with an emphasis on preventive maintenance and supervision of our Revenue and Yield Management programs.

Responsibilities

-Financial Management

-Leadership Coaching

-Team Development

-Operational analysis of all systems

-Partnership support

-Mechanical Inspection of all facilities

-Architectural advisement for assets

-HOA Owner and Board support

-Remodel Project Management

-New Asset acquisition and installation

-Supervision of rental programs

General Manager

West Indies Hospitality

Grenada, The Caribbean

2019 – 2020 (Closed due to Covid)

General Manager / Project Manager for a 5 Star boutique plantation property based in the Mountains of Grenada with an emphasis on rebranding, sales and marketing as well as redevelopment of the property from a B&B venue to that of a Hotel/Resort platform. The property is an eco-sensitive, environmentally conscious development that is built on a working Cacao plantation as well as other local crops. All aspects of the plantation are also used in the F&B development as well as private label retail and wholesale items

Responsibilities

-Rebranding

-Marketing / Sales and Public Relations

-Remodeling and refit of F&B and kitchen

-Property Redevelopment

-Redevelopment of all F&B Menus and Training

-Plantation Management – all aspects

-Re-opening roll out

-Development of in-depth Crisis Management procedures and government cooperation

-Staffing review and redevelopment

-Financial Management and Forensic Auditing

-Sustainability proposals and NGO cooperation

-Complete overhaul of web site, E-Brochure, print materials

-Construction Management

General Manager

Speke Hotels and Luxury Properties

East Africa

2013- 2019

General Manager for the large development company and hotelier in Eastern Africa with complete daily oversight on 3 properties including long term rentals, hotel and new construction site with 80 long term units, including owner rental programs or HOAs. Duties also include assisting parent company in the areas of Marketing and the Public Relations and advisement on private real-estate division which covered the support of multiple HOA groups, Boards and the monitoring of all related unites.

Responsibilities

-Oversight on all Human Resources

-Community Relations and Marketing

-Coordination of Remodeling efforts on old blocks

-Coordination of new construction 80 key facility

-Site planning and development

-Development of training programs

-Liaised with development team on Pre-Construction and Post Construction issues

-Work with interior design team to assure the highest quality of standards

-Overall supervision and maintenance of grounds and related areas

-HOA and Owner support

-Development of in-depth PM sheets for owner Units

-Direct support for chairman and board members as relates to PO Units

General Manager

Emin Pasha Hotel and Resort

Kampala, Uganda

2009 - 2013

General Manager for Award Winning 5 Star Boutique Hotel, Spa and Restaurant located in the heart of Kampala and complete oversight on all activities and management of a staff of 105

Responsibilities

-P&L control and accounting oversight

-Staff training and coordination

-MICE coordination and oversight with emphasis on government and NGOs

-Human Recourse supervision and interaction

-Design and implementation of national and international marketing plans

-Development of new F&B program and integration of chefs and menus as well as new kitchen development

-Design of overall remodel and refit including all major systems and handling of cost control

-Local and National vender coordination and relationship development

-Development of staff training programs and support structure

-Developed key local marketing strategy that resulted in 30% growth in conference bookings

Consultancy and Advisement

Multiple International Locations

Papua New Guinea, Seychelles, 11 African Countries, 4 Locations in Alaska, 2 locations in Fiji, 2 locations in UAE, North and South Vietnam, Oman

2006 - 2009

The above relationships were based on short term consultancy contracts spread across a wide variety of locations globally. These relationships were borne out of many years of contacts I have made globally and were specific to the needs of the particular group. Each contract required a great deal of collaboration with Local, Regional and Government Ministries as well as Directors, Private Owners Groups, Boards of Directors and their local teams. whereby our purposes were to create the greatest possible short-term impact on overall operations, long-term revenue development, team Support, re-branding and / or a combination of these attributes.

Business Development Manager

Shangri La Hotels

China, Hong Kong and Asia

2003 – 2006

Business Development Manager for International 5 Star Brand in Southeast Asia, Hong Kong and China. Independent role designed to increase the development of overseas business mainly related to US markets and corporate clientele. All roles were developed in The United States as a means to grow revenue and long-term relationships within the franchise.

Responsibilities

-Acted as outside agent to attract and entice overseas clientele.

-Developed in-depth relationships with travel advisors

-Involved in Pre-Opening events.

-Oversight of Guest Services and Guest Relationships

-Trip planning and Cultural Awareness classes for guests

-Assisted in development of western related activity programs

-Development of guest data base

-Corporate relationship development between hotel and US based companies

Assistant General Manager

Salty Dog Resort

United States, Florida Keys

1998 – 2003

Acted as overall support role for The General Manger and Maintenance Manager while working with all departments to help develop higher overall operational standards. Worked with national and regional dive and fishing groups to develop new business streams and long-term clientele.

Responsibilities

-Oversight of all operational matters

-Marina and Watercraft supervision

-Fuel Depo supervision

-Guide and Dive operation supervision

-Training of new staff

-Boat Ramp maintenance and scheduling

-Long-Term boat storage supervision

-Marina supervision

Island Operations Manager

Walkers Caye Hotel and Resort

The Bahamas

1995 – 1998

Island Operations Manager for one the top Sport Fishing Hotels and Resorts in a remote area of The Northern Bahamian Islands with full oversight on 71 room facility and all Island Areas

Responsibilities

-Daily control of all flight schedules

-Planning of long-term tournaments and other related sporting events

-Maintenance oversight of all runway and airport grounds

-Oversight on all marine related facilities

-Guest management

-F&B oversight of restaurants and bar

-Overall island repair and maintenance supervision

-Daily weather briefings and shore reports

-Assist the GM in all roles and cover when not on premises

-Liaise with local government officials on all requirements related to sport fishing and diving

Guest Services Manager

Casa Marina Hotel

Key West, Florida

1990 –1995

Guest Services Manager for the oldest and most respected 311 Room 5 Star Hotel in South Florida, based in The Florida Keys on the Island of Key West at the very Southern tip of The United States

Responsibilities

-Guest pick up and drop off scheduling

-Airport scheduling and flight coordination

-VIP servicing

-Tour development both water and land based

-Activities coordination on sight and off

-Local relationship development concerning historic sites

-Follow up care and servicing

-Booking oversight

-Room standards, inspection and maintenance

-Concierge service

Operations Manager

My Families Properties

Bahamas, Caribbean Islands and South Florida and the Florida Keys

1980/1990 – 1993/1995

Assisted in the overall operations and development of my family’s properties and hotels throughout South Florida and The Caribbean Islands including all Marine Facilities and related Water Sports Centers. Properties ranged from Luxury Homes and Hotels to Community Development, HOA and COA development and Restoration projects. These properties were located on both mainland and multiple locations in The Caribbean, Florida Keys, Bahamas and Central America.

Responsibilities

-Complete supervision, maintenance and development of multiple properties and hotels ranging from 25 key units’ locations to 150 key units as well as the rehabilitation of homes for investment purposes and rentals

-Input and support for all HOA related matters and direct supervision of all related units and PM activities

-Oversight on construction and Pre-Construction phases as well as Openings and Pre-Opening supervision

-Development of marketing Plans: Web and Magazine based

-Oversight on all F&B areas and franchises as well as retail space

-Coordination of all guest and tenant water and land-based activities

-Extensive Water Based Sports Program including

-Booking of all reservations and development of On-Line Booking Systems

-Supervision of all Marina and Marine activities

Chief of Sports

Club Med International

The Bahamas and The Caribbean

1982 –1984

Head of all Land and Water Based Sports for Club Med an all-inclusive, resort based out of France located in Eleuthera, Bahamas

Responsibilities

-Guest booking and Coordination

-Maintenance of all water-based craft and land vehicles

-Extensive teaching and Instruction on all water sports activities

-General HR responsibilities and management of staff of 23

-Weather supervision and tracking

-Equipment repair and acquisition

-Performed as G.O. or Guest Officer in evenings to provide entertainment guest interaction

AREAS OF EXPERTISE

-Island Operations and Management

-Remote Location Management and Development

-Business Development

-Mountain Based Development and Management

-Marine and Water Based Program Management

-Construction Supervision

-HOA – COA Management / Board and Owner Support

-Operations

-Guest Relations

- Corporate Hospitality

- Human Resources

- F&B Management and Support

- Sales

- Standards Development and Quality Control

- Conservation and Ecology

- Pre-Opening

- Marketing and Public Relations

- Franchise Development

EDUCATION

Stetson University – Florida

Bachelors in business administration

University of West Florida - Florida

Associates in Global Hospitality and Tourism Management

Degreed with 4.0 Average

NASDS - Florida

Scuba Diving Certification

Advance Diving Certification

YMCA – Florida

Advanced Life Saving Certificates

Advanced First Aid and Life Saving

Open Water Safety Certification

United States Coast Guard - Florida

Boating and Yachting Captain’s Training

PERSONAL INFORMATION

Nationality: United States

Home: Miami, Beach Florida

Current Location: United States

Phone: US Cell - 1-813-***-****

Status: Single – No dependents

Health – Excellent, Non-Smoker, Non-Drinker

E-mail: *******************@*****.***

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