Customer Service Associate
Resume:
John Robert Pribula
**** * ****** ****** ** Apt *70 Phoenix, AZ 85015
ad2y80@r.postjobfree.com
CUSTOMER SERVICE ASSOCIATE
QUALIFICATIONS
•20+ years of customer service experience with extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality service standards, and evaluating customer satisfaction.
•Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
•Communicated with people outside the organization, representing the organization to customers, the public, the government, and other external sources.
•Experienced in communication, training, teamwork, and leadership with the U.S. Army.
EXPERIENCE
•Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.
•Checked to ensure appropriate changes were made to resolve customers' problems.
•Obtain customer information such as name, address, and payment method.
•Kept customer interactions or transaction records, recording details of inquiries, complaints, claims, or comments and actions taken.
•Resolved customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Identified complex problems and reviewing related information to develop and evaluate options and implement solutions.
•Highly ethical and compliant with regulations for CMS and insurance guidelines.
•Able to handle a large number of calls in a multitasking environment.
EDUCATION
Coronado High School Academics High School Diploma
MILITARY SERVICE
US Army Musician Honorable Discharge
EMPLOYMENT
Hospitality Staffing Solutions Cashier/customer service FEB 2023 - Present
Teleperformance Licensed Agent AUG 2021 - DEC 2021
The Judge Group Customer Service JAN 2021 - JUN 2021
Dynata Call Center Survey Agent NOV 2020 - FEB 2021
BroadPath Healthcare Solutions Telesales Agent Contractor OCT 2019 - NOV 2019
Humana Licensed Sales Agent JUN 2018 - JUN 2019
Results Companies Licensed Agent SEP 2017 - JUN 2018
Manpower Outbound agent MAR 2017 - SEP 2017
NESC Inbound Medical Insurance Agent SEP 2016 - DEC 2016
Convergys Licensed Agent SEP 2015 - AUG 2016
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