TERRA CRANICK

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PROFESSIONAL

‘SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Sales and marketing professional with 12 years of experience in digital and print

‘marketing, project management, account management, and relationship

development. Experienced in project selection, planning, promoting, and execution,

Leverages technical expertise on hardware setup/configuration to provide

exceptional user support and resolve critical operational issues. Experience

includes managing security and after-hour support for classified materials and

communications.

+ Microsoft Excel + Credit Card Payment Processing

+ Staff Training + Microsoft Word

+ Account Management + Retail Sales Customer Service

+ Report Preparation + Sales Expertise

+ Customer Relations + Conflict Mediation

+ Active Listening + Recordkeeping Strengths

+ Senior Leadership Support + Clerical Support

+ Fleet Dispatching + Managing Multiple Tasks

‘+ Freight Operations + Professional Telephone Demeanor

+ Order Fulfilment

Recruiter / Atlas Van Lines -Evansuille in / 02.2022 - Current

+ Evaluated strengths and weaknesses of candidates through effective screening

processes,

+ Generated specific candidate poo! for career opportunities through strategic

placement of advertisements, evaluation of applicant credentials, and

conducting intial interviews and pre-screening assessments.

+ Operated and maintained applicant tracking and candidate management

systems,

+ Developed recruiting strategies to identify qualified candidates and build

network.

+ Leveraged social media platforms and online job boards to advertise open

positions and engage with potential candidates.

+ Followed up with notable applicants sourced via industry-specific pipelines,

events and job fairs.

* Verified applicant references and employment details

Customer Service Represent

02.2022

ive / AT&T Mobility - Evansville In / 01.2008

+ Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns.

‘+ Answered customer telephone calls promptty to avotd on-hold wait times.

+ Answered constant flow of customer calls with minimal wait times.

+ Offered advice and assistance to customers, paying attention to special needs

or wants.

+ Responded to customer requests for products, services and company

information

+ Recommended products to customers, thoroughly explaining details.

+ Assisted customers with setting appointments, special order requests, and

arranging merchandise pick-up.

+ Collected customer feedback and made process changes to exceed customer

satisfaction goals.

Ivy Tech Community College of Indiana -Indianapolis, IN / 05.2005

General business Basic business

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