Dena Ellis

ad2y5w@r.postjobfree.com 917-***-****

SUMMARY OF QUALIFICATIONS

Team-focused experience with diverse groups; community minded and energetic style provides efficient, cost effect utilization of resources while developing relations and maximizing customer service. Strengths consist of considerable knowledge of medical records and administrative procedures; dedicated to the highest standard of healthcare excellence. Key talents include:

Pre-Admission Screenings & Coordination Medical Records Assembly & Maintenance Administrative & Clinical Procedure Commercial & Government Health insurance Multi-line Telephones

Financial Records & Invoicing

Public Relations & Customer Service Research & Filing

Staff Training & Leadership Interpersonal Communication

Displays professional demeanor, performs complex and diversified projects, and maintains confidentiality within fast paced, stressful environments. Skilled in utilizing various computer applications for correspondence, research, and data entry including Microsoft Word, QuickBooks, and the internet.

PROFESSIONAL EXPERIENCE

Novant Healthcare, Charlotte, NC

Patient Service coordinator 2016-Present

Checking patients in and out of the facility, insurance and demographic verification Charge entry on patients . accounts, collecting copayment,medical charting system, data entry, reception, and scheduling patients appointments,

DaVita Dialysis Center, Charlotte, NC 2007-2016

Administrative Assistant

Managed admissions process, admitting 5-10 patients monthly; determined how to place patients based on various factors such as insurance coverage, individual needs, and nursing staff ability to care for patients requirements.

Interacted with 80 patients and 3 hospitals, doctors, and social workers daily. Managed inventory, payroll, and billing for accurate data.

Renal Advantage, Charlotte, NC 2005-2007

Hemodialysis Technician

Performed basic triage on incoming patients, which consist of weight management, temperature, blood pressure, and diet. Cannulated the patients and monitored them during their treatment. Worked directly under the nurse manager and all other management staff, which included charge nurse, social workers, dieticians, reported and collaborated my findings with the doctors.

Island Rehab Services, Queens Blvd, NY 1999-2005

Office Manager

Recruited to oversee office functions, copy medical records, and handle phone and customer inquiries. Assisted with marketing efforts, performed data entry, and hired and trained new employees. Additional experience as a receptionist and numerous office duties including switchboard operations on a multi-line phone system. Filling orders, setting up delivery schedules.

EDUCATION

Queensborough Community college : concentration Business Management 1993-1995

A.A.S granted in Applied Science

Concentration in Business Management

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