DEBORAH STROUD

***** *.** **** **. #**** Phone: 313-***-****

Southfield, Michigan 48037 ad2y5p@r.postjobfree.com

CAREER SUMMARY AND UPDATE

A professional with experience in corporate cultures. Demonstrated capability as a writer that produces effective business communications. A track record of recognized achievements including consulting, planning and delivering successful events, workshops and sales presentations. Student 04/19-Present. Substitute Teacher 09/2017-10/202. Caregiver/ Eldercare Consultant 01/2009-08/2019.

PROFESSIONAL EXPERIENCE

LABOV AND BEYOND-Contract

DAIMLER TRUCKS NORTH AMERICA, LLC STERLING MARKETING DEPARTMENT Redford, MI

Sales Training Specialist. 2/2008-12/2008

Coordinated development of Dealer e-Learning courses for 1,200+ Truck Manufacturer Sales personnel in North America via in-house Learning Management System. Produced and hosted online training seminars. Handled annual Dealer Sales Certification and Recognition Programs for both Truck Brands.

Managed Vendor Relationships and a $300,000 budget to deliver Truck Programs

Implemented Process Improvement of SME involvement in courseware development

Presented Monthly Training Certification Reports and Graphs to Management

Published informative monthly articles for the 2008 Western Star and Sterling Newsletters

Successfully launched 2007 Sales Achievement Program, Ceremony and Award Trip

FORD MOTOR COMPANY, Dearborn, MI 4/1997-2/2007

Health and Safety Salary Training Coordinator 1/2005-2/2007

Delivered face-to-face health and safety training to salaried Product Development employees. Authored employee brochures, safety management tools and policy letters for 12,000+ salaried employees in North America.

Launched the first on-Line health and safety learning program to 6,000+ salaried employees

Established the first on-line Help Desk which supported salaried employee questions

Designed the first Product Development health and safety training website

Human Resources Business Partner 9/2000-12/2004

Consulted Engineering Managers on employee terminations, educational equity increases, etc. Facilitated Lincoln Mercury performance review management process with customers. Liaison between Business Operations and the HR Center to submit transactions such as transfers using People Soft. Planned meeting logistics for 500+ employees. Won HR Recognition Awards.

Delivered Informative Leadership Development Profile Workshops to 300+ salaried employees

Produced a training manual for 30+ employees within Product Development

Facilitated several Ford Communication Network on-line live chats for Executive Directors

Marketing, Sales and Service Rep

1/1998-8/2000

Interfaced with 60+ Ford and Lincoln Mercury Dealers to improve customer service in the southern region of the country via the telephone. Tracked training that dealer technicians completed using Ford’s Learning Management System to ensure objectives were met. Managed Ford and Lincoln Mercury goodwill funds for customer adjustments on vehicle repairs. Planned semi-annual Dealer meetings in North Carolina.

Liaison with attorneys and dealerships in the resolution of hundreds of customer complaints

Won various sales contests and was among the top sales representatives in the region

Education, Training and Development Associate. 2/1997-12/1997

Tracked Large and Luxury division employees’ training plans. Organized leadership Development training for engineering managers.

Led a 10 member team in the development of the Engineering Skills Competency Database

Coached Product Development Managers on training solutions for pulse survey opportunities

GENERAL MOTORS CORPORATION, Warren, MI. 4/1996-10/1996

Personnel Intern

Conducted summer intern weekly orientations. Planned all summer intern events. Assisted the Personnel Department in various areas, such as Diversity or New Car Ride and Drives, etc.

Prepared training needs assessment for Vehicle Development employees

DIVERSIFIED TEMPORARIES INC., Detroit, MI. 9/1993-9/1994

Placement Associate

Interviewed and tested potential employees. Selected and placed employees in temporary positions throughout Detroit and surrounding suburban areas.

Conducted Dress for Success Workshops for vocational school students

SHARE TAMPA BAY, Tampa, FL

12/1989-8/1992

A non-profit food distribution program, serving over 20,000+ participants on a monthly basis.

Territory Representative

Solicited various groups to serve as distribution sites throughout Florida. Delivered training to hundreds of volunteers. Served as the Public Relations Rep composing press releases for newspaper, radio and TV.

Launched an effective public service campaign locally and across the State of Florida

FLORIDA SENTINEL BULLETIN NEWSPAPER, Tampa, FL

1/1990-1/1991

Reporter

Composed many weekly feature articles on local and national celebrities as well as community news.

Secured free advertising for non-profit food distribution program.

THE PILLSBURY / GREEN GIANT COMPANY, Tampa, FL 10/1987-6/1989

Sales Merchandiser

Sold Pillsbury and Green Giant dry grocery products to 119+ stores in Florida

Placed as the top sales person among 14 States within the Southern Region.

EDUCATION

Health and Safety Training Certifications, UAW-Ford, Detroit, MI. 2005-2007

Green Belt Certification, Ford Motor Company, Dearborn, MI 2002

Master of Education, Instructional Technology, Wayne State University, Detroit, MI 1997

Bachelor of Arts, Communications, University of Michigan, Ann Arbor, MI 1986

Spanish Certificate, University of Michigan Study Abroad Program, Madrid, Spain 1982

VOLUNTEERISM / ACCOMPLISHMENTS / MEMBERSHIPS

University of Michigan Women’s Alumni Association 2019-Present

Leaders of Tomorrow High School Mentoring Program Volunteer 2007

American Society of Training and Development, Membership Committee 2006

International Society of Performance and Improvement, Newsletter Committee 2006

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