Stephanie Clayton

AUTOMOTIVE SERVICE PROFESSIONAL

Litchfield, IL

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Manager

AutoZone Inc - Litchfield, IL

October 2022 to Present

I am responsible for overseeing up to 5 other workers per shift. I opening and close the store with duties as verification of petty cash, preparing deposits, returning cores and damaged items from previous day and printing and filing managers next day paperwork. Keeping track and pulling overstock. Buying and selling of products. Displays and Plano grams setups, counting money draws down and sweeping draws at closing. Reconciliation of all draws. Filing of all paperwork daily. Perfect attendance. Confident and a leader. I am very reliable and dedicated.

Miles Chevrolet

Berkshire Hathaway Homestate Companies - Decatur, IL Present

Assistant Service Manager

Can run reports and easily compare numbers

Quick problem solver

Polite and well dressed in company

98% csi

Fluent in CDK and Reynolds blue screen and Ignite

Great attention to detail and awesome customer service Cashier and close out. Making purchase orders

Giving quick and proper estimates

Dealt with crisis at hand in a professional manner Automotive Service Advisor

Freedom Chevrolet Chrysler Dodge Jeep - Virden, IL February 2018 to September 2018

• Automotive Customer Service Professional offering 18 years experience / 2 years as Service Manager

• Excellent communication and problem solving skills

• Dedicated to achieving customer satisfaction as we as meeting and surpassing company expectations

• Strong rapport with customers and technicians based on knowledge, professionalism, and integrity

• Core strengths proficient in operating Reynolds and Reynolds, CDK computer software as well as X- time scheduling systems

• Experienced in dispatching work according to customers timely expectations

• Knowledge in making estimates according to warranty and labor time guides

• Averaged 99.6% CSI scores

Automotive Sales Advisor

JACK SCHMITT CHEVROLET - Wood River, IL

January 2017 to October 2017

• Meet and greet customers with a friendly smile

• Talk with and understand in full the customers concern for proper write up

• Stayed involved throughout the day with progress of customers vehicles and in constant communication with customer on progress or changes

• Ordered parts and called customers when parts con in to set up a future appointment

• Cashiering

• Reviewing invoice fully with customer upon pickup for complete satisfaction and understanding of repairs performed

• Averaged 98% CSI scores

Automotive Service Advisor

Roger Jennings - Hillsboro, IL

March 2010 to December 2016

• Meet and greet customers

• Listened intently to customers concerns and asking proper questions for excellent details on write up for better technician diagnosis

• Daily duties included collecting drop offs, tagging vehicles, wrote 37 repair orders per day and dispatched all to 6 technicians

• Closed all repair orders both warranty and customer pay

• Going over all repairs line by line with upon pick up for customer satisfaction

• Averaged 98% CSI scores

Education

High School Dipolma in Clerical and Speach

Litchfield High School - Litchfield, IL

September 1988 to January 1990

Skills

• Automotive Service (10+ years)

• Customer Service (10+ years)

• Chrysler (3 years)

• Excel (10+ years)

• Inventory (10+ years)

• Marketing (10+ years)

• Microsoft Office (10+ years)

• Receptionist (10+ years)

• Sales (10+ years)

• Training (10+ years)

• Word (Less than 1 year)

• Organizational Skills (10+ years)

• Operations (10+ years)

• Management (10+ years)

• Quickbooks (4 years)

• retail sales (10+ years)

• Cash Handling (10+ years)

• Outlook (7 years)

• Photoshop (Less than 1 year)

• Cdk excel Reynolds words (10+ years)

• Management Experience (10+ years)

• Retail Management (10+ years)

• Sales Experience (10+ years)

• Restaurant Experience (4 years)

• Interviewing (6 years)

• Restaurant Management (4 years)

• Recruiting (6 years)

• Mechanical Knowledge (10+ years)

• Auto Service Management (10+ years)

• Market Research (7 years)

• Auto Service Management (8 years)

• Vehicle Maintenance (10+ years)

• Human Resources (5 years)

• Automotive Repair (10+ years)

• Purchasing (10+ years)

• Merchandising (10+ years)

• Event Planning (10+ years)

• Payroll (4 years)

• Negotiation (10+ years)

• Strategic Planning (10+ years)

• Mechanic Experience (10+ years)

• Office Management (10+ years)

• Administrative Experience (10+ years)

• Branding

• Financial Report Writing (4 years)

• Operations Management (10+ years)

• Profit & Loss (6 years)

• Sales Management (2 years)

• Microsoft Excel (2 years)

• Microsoft Word (2 years)

• Auto estimating (10+ years)

• Business Development (3 years)

• Account Management (10+ years)

• Budgeting (10+ years)

• Accounts Receivable (6 years)

• Leadership (10+ years)

• Store management (5 years)

• Computer literacy (10+ years)

• Upselling (10+ years)

• English (10+ years)

• Pricing (10+ years)

• Product Development (10+ years)

• Social Media Management (3 years)

• Project Management (10+ years)

• Microsoft Powerpoint

• Conflict management

• Supervising experience

• Public Relations

• Typing (10+ years)

• Events Management

Awards

Warranty certified 2010

March 2010

Warranty clerk

Certifications and Licenses

Driver's License

GM Global Connect

May 2007 to Present

Have passed all verification classes for General Motors. Also have 18 years of special bulletins and repairs still in my memory that I always am excited to learn more when my GMIN number is in access.

Motor Vehicle Inspection License

Additional Information

Typing

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