Customer Service Team Members

CHARANJIT SINGH

oFresno, CA *****

oContact: 559-***-****

**********@*****.***

oAvailability: full-time(open)

Professional Summary

Dedicated and customer-focused professional with a proven track record of success in the fast-paced retail environment. Adept at providing exceptional customer service, managing inventory, and ensuring a clean and organized store. Known for strong communication and interpersonal skills, fostering positive relationships with both customers and team members. Demonstrated ability to handle cash transactions accurately and efficiently while maintaining a high level of integrity. Committed to upholding company standards and contributing to a positive and inclusive work culture. Proactive problem-solver with a keen attention to detail and the ability to thrive in a dynamic and challenging work setting. Seeking opportunities to leverage my skills and experience to contribute to the continued success of the 7/11 team.

SKILLS

- Customer Service

- Cash Handling

- Inventory Management

- Store Maintenance

- Product Handling and Quality Control

- Compliance and Safety Protocols

- Sales Promotion and Upselling

- Team Collaboration

- Communication

- Training and Onboarding

-Time Management

-Adaptability, Problem-Solving, Detail-Oriented

-Organizational Skills

-Technology Proficiency

WORK EXPERIENCE

7/11 (08/2022 – 06/2023)

At Santa Rosa, CA, USA

- Greet and assist customers with inquiries and purchases.

- Process cash, credit, and mobile payments accurately.

- Stock and organize merchandise on shelves.

- Monitor and maintain optimal inventory levels.

- Perform routine cleaning tasks to keep the store organized.

- Check and maintain equipment, such as coffee machines and refrigerators.

- Ensure product freshness and quality by regular checks.

- Rotate stock to maintain freshness and minimize waste.

- Receive and process deliveries from suppliers.

- Adhere to company policies and procedures.

- Ensure compliance with health and safety regulations.

- Follow proper food handling and safety protocols.

- Promote current sales, discounts, and promotional offers.

- Recommend additional products to enhance the customer's shopping experience.

- Monitor the store premises for theft and suspicious activities.

- Collaborate with team members for smooth store operations.

- Participate in training programs to enhance product knowledge and customer service skills.

- Assist in training new team members as needed.

7/11 (08/2023 – 11/2023)

At Fresno, CA, USA

- Assist customers with purchases and provide helpful information.

- Handle cash transactions accurately and process various payments.

- Keep shelves stocked and maintain optimal inventory levels.

- Ensure the store is clean and organized, including routine cleaning tasks.

- Adhere to safety and company policies, including proper product handling.

- Promote sales, recommend products, and collaborate with the team for smooth store operations.

EDUCATION

10th Grade (High School) (04/2015 - 03/2016)

From :- Baba Dalip Singh Memorial Public Senior Secondary School, Nangal Lubana, Distt. Kapurthala, Punjab, India under Punjab School Education Board

11th & 12th Grade (Senior Secondary) (04/2016- 03/2018)

From :- Baba Dalip Singh Memorial Public Senior Secondary School, Nangal Lubana, Distt. Kapurthala, Punjab, India under Punjab School Education Board

Language

-English

-Punjabi

-Hindi

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