Customer Service Personal Lines

SHON L. DUPREE

**** ****** *** **** *******, FL *2773

407-***-**** * **********@*****.***

PROFESSIONAL OBJECTIVE: Goal oriented, self-motivated, career minded individual with an active 20-44 license and over 10 years of experience in Personal Lines Insurance sales. Excellent communication and dynamic interpersonal skills, currently seeking opportunities to maximize my strong management and sales expertise in a positive team environment.

EDUCATION

Texas Tech University Lubbock, TX Class of 1996

Bachelor of Science – Restaurant/Hotel Institutional Management

HIGHLIGHTS

Active 20-44 Personal Lines License with the Florida Department of Insurance

In-depth knowledge of underwriting guidelines for many top insurances

Consistently met and exceeded sales goals

PROFESSIONAL EXPERIENCE

Charter Communications Lake Mary, Fl 7/2021 – 12/23

Customer Retention Specialists

Build instant rapport with clients to retain existing business

Upsell additional Products to maximize account profitability

Coordinate with different departments for efficient customer experiences

Liberty Mutual Lake Mary, Fl 3/2013 – 5/2021

Licensed Insurance Representative

Quote, provide front line underwriting, process and bind P&C policies

Trained FEMA Flood Specialist (NFIP)

Build relationship with client to sell personalized policies on a daily basis

Maintain excellent customer service

Rose International, Inc. – Liberty Mutual Lake Mary, Fl 10/2012 – 3/2013

Insurance Assistant

Provide courtesy calls to newly acquired Liberty Mutual customers

Verify and correct select policy and payment details

Generate and provide leads for multiple departments

Connextions Orlando, FL 9/2009 – 9/2012

Account/Customer Service Representative

Contact current FedEx account holders to promote new services

Build rapport with decision makers and attain new business

Maintain excellent customer service

Profile businesses to designate as national or local accounts

Twenty-First Century Insurance Lake Mary, FL 10/2007 – 4/2009

Licensed Insurance Consultant

Quote, provide front line underwriting, process and bind PAL policies

Build rapport with client to sell personalized policies on a daily basis

Maintain excellent customer service

Member of a sales team recognized for most PAL policies and HO referrals

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