Crystal M. Swinton

ad2y4n@r.postjobfree.com

518-***-****

MANAGEMENT SPECIALIST

Management Specialist with exceptional background in administrative and personnel functions. Over 10 years of experience in information technology management and customer computer support. Successfully managed and collaborated on several large-scale projects. Established long-term communication with vendors and agencies.

EDUCATION

M.S. Education, The College of Saint Rose Spring 2015 B.A. Business Management, American Public University System Spring 2009 A.A.S Information Management, Community College of the Air Force Spring 2007 SKILLS

Management, Sales, Training, Collaboration, Policy Implementation, Active Directory, Project Management, Distribution Operations, Windows Operating System, Audio Visual Management, Asset Management, Operations Management, Telecommunications Management, Strategic Planning/Analysis Hardware/Software Microsoft Suite, Data Management PROFESSIONAL

EXPERIENCE

Urban G3m LLC CEO Property Manager June 2016-Present

● Manages the leasing sale for short-term and long -term whole house and apartment rental

● Increased sales from 20-50 percent over 3 years

● Partnered with community organizations employing community members and decreasing unemployment in the region

● Ensures building standards and regulations and code compliance are always current and up to date South End Children's Cafe, Oct 2021- May-2022

Assistant Director

● Managed day to day operations under the Executive Director

● Provided support feedback and direction to staff at weekly leadership meetings

● Wrote and prepared policies for employment, part-time employees, COVID policy and transportation of children policy

● Managed and mentored staff, college interns and volunteers

● Committee board president for the education committee

● Consultant for education initiatives including: increased and enhanced STEM activities and increased literacy rates by teaching 2,400 words to 35 program students

● Collaborated with agencies across the capital region including Capital South Campus Center Christs Church Serve Albany, SNUG, African Cultural Center, Honest Weight Food Co-op and office of Children and Family Services

● Researched best practices from other organizations to enhance programming such as the Boys and Girls club and YMCA, Red bookshelf and the Wizards wardrobe

● Committee Member for local school board at Giffen Memorial School

● Aided in the development and award of three grants, garnered 2.5 million for the organization Umoja NY Training, LLC Jan 2019-2020

Education Trainer Self Employment

Trainer of Health and Safety Curriculum for Family, Group Family Center and School Age Program Directors. First Aid and CPR Instructor. Business Plan Development Umoja NY Childcare, LLC Jan 2019-2020

Director/Owner

Provides the education, care and safety of children ages birth to 12 years old in a loving and structured environment. Provides food, play and mentally stimulating activities appropriate for each age group. Capital District Child Care Coordinating Council, Menands, New York April 2018-Jan 2019 Education Trainer

● Trainer of Health and Safety Curriculum for Family, Group Family Center and School Age Program Directors.

● Develops and updates training to enhance adult learning using tactile, auditory, visual, kinesthetic approaches to learning.

● Coordinates with licensors, registrars, directors and vendors on training and regulation requirements for the office of children and family services as well as NYS Early Childhood Director for NYS Common Core, Early Learning Guidelines and Core Body of Knowledge.

University at Albany, Albany, New York July 2017- April 2018 Weekend MBA Program Assistant School of Business

● Supervised four graduate assistants, compiled data for 41 students in Weekend MBA program, updated grade report, managed international trip details, collaborated with the dean, and various program directors.

● Managed fast-paced office environment, answers multi-line phone, reviews purchases, reconciled company credit card and office purchase account.

● Coordinated events planning and requests for multiple directors for three MBA programs.

● Created and updated student profiles with online small business customer relationship management (CRM) marketing software and student data using PeopleSoft and SLATE online and computer-based portals.

● Increased revenue of program by reducing catering cost and revamping student catering program saving over 30,000 dollars annually.

● Created PowerPoint presentations, brochures, collects and tracks data using Excel and Access. Perkin Elmer, East Greenbush, New York August 2016 – July 2017 Lab IT Customer Support Team Lead/Site Manager

● Managed a team of 12 System Lab IT Customer Service Analysts, spread over four departments including Empower, Lab Computing, Processing area (manufacturing) and IT Project Management.

● Conducted weekly staff meetings, performance reviews, annual reviews and one-on-ones, and managed expenses for team members.

● Completed time sensitive weekly and monthly reports and data management for over 5,000 systems.

● Developed and worked with management to implement training plans and sets goals for personnel.

● Provided work-flow direction to the Lab IT Customer Service Analysts to ensure open tasks are prioritized and addressed per documented processes.

● Ensured troubleshooting processes are documented and shared with Lab IT CSA team members.

● Implemented, monitored and provided technical support of customer laboratory IT environments, typically integrated with instrumentation.

● Results oriented, consistently delivered results which resulted in the reduction in backlog of asset management tickets from 30 to 0 in 60 days, which helped to avoid major catastrophe with client. MAXIMUS, Albany, New York September 2015 – August 2016 Supervisor, Help Desk

• Managed 10 second and third level technicians in a call center in two geographically separated locations in Albany and New York City which supports over 4,000 end users.

• Reviewed and developed work instructions, provided oversight of network update, server and switches, audited weekly security and system checks.

• Ensured inventory management system accurately reflected client equipment which included desktops, telephones, headsets, and monitors, overhauled process in four months and reconciled 600 pieces of missing equipment in two weeks.

• Conducted interviews and provide training and support for new team members. Met weekly with senior managers, human Resources, and IT leadership to discuss upcoming plans and projects.

• Conducted weekly team meetings, performance reviews, annual reviews and one-on-ones, and managed expenses for team members.

• Motivated teams to exceed standards, reduced backlog trouble tickets from 500 to 10 in 20 days. Spectra Learning, LLC, Albany, New York September 2013 – January 2016 Program Director

• Managed home business with three staff members and 11 children in a home day care setting.

• Created curriculum, based on NYS Common Core and the Early Learning Guidelines, developed lesson plans, increased literacy rates through specialized reading programs.

• Conducted staff meetings, created a local area network for students and staff.

• Met with parents to address child development and administrative actions related to program.

• Coordinated with the NYS Small business Administration, and the Colonie Chamber of Commerce to obtain funding and promote program

.• Met with Childcare Council executive director to obtain training and staff development resources. USAF Kapuan, Germany November 2009 - October 2011

Supervisor, Computer System Operations

• Managed and trained 70 computer team leads; analyzed and resolved computer and network problems.

• First line of defense for service desk for 20 staff members and 980 students annually at the Non-commissioned officer academy (NCOA). Resolved various computer issues in Windows environment.

• Developed and delivered training manuals and visual presentations on computer maintenance, network performance.

• Managed setup and coordination with vendors for unit wide implementation of state-of-the-art audio-visual equipment. Implemented weekly maintenance checks on video conferencing equipment and ensured projectors and smart boards were operational for 10 classrooms and one conference room.

• Communicated and collaborated with local base agencies on network security issues and network devices; provided assistance and training to computer representatives on, network rules, printing, internet policy, and trouble tickets.

• Updated files and user permissions in Active Directory. USAF, Kapaun, Germany November 2007 - November 2009 Executive Administrative Support

• Supervised IT staff members provided helpdesk support to 2000 end users.

• Lead Records Manager, created and established web-based system to store, and retrieve electronic records; managed classified information and materials, reviewed correspondence and maintained files.

• Planned weekly and monthly staff meetings for the commander, updated PowerPoint slides coordinated with squadron agencies.

• Reviewed and created annual performance reports, wrote policies and procedures for squadron members

• Managed SharePoint page for department. Updated webpage weekly. USAF, Misawa, Japan September 2005 - October 2007

Lead Desktop Support Administrator

• Managed and maintained computers and office equipment worth $500,000; installed operating systems on 200 machines using Windows Vista and updated software patches. Utilized remote desktop configuration tool.

• Lead computer support to 600 users across 10 geographically separated work centers, quickly resolved computer issues, and increased productivity. USAF, Misawa, Japan April 2004 – September 2005

Information Manager/Team leader

• Team leader for three technicians; backup for IT Manager, assigned tickets to team members.

• Liaison between squadron and base network control center, managed user profiles and user groups. Created, deleted and disabled accounts in active directory resources.

• Excelled at computer support, saved thousands of dollars by fixing 300 broken desktop machines in 90 days. Selected as Air Force Information manager of the year for the Air Force in 2005. MILITARY

Non-Commissioned Officer, Honorably Discharged October 2003-October 2011 Lackland Air Force Base Basic Training School, Texas Keesler Air Force Base Training School, Mississippi 35th Maintenance Squadron - Misawa Air Base, Japan Intelligence Squadron - Vogelweh Air Station, Germany Non-Commissioned Officers

Academy - Kapaun Air Station, Germany

SPECIAL QUALIFICATIONS

Advanced Core Body of Knowledge Training 2018 Rising Stars Management Course, Maximus Sharepoint Administrator Course, 2009 Pearson Vue Comp TIA Boot Camp A+, Security+, Network+ Training, 2008 San Diego, California. A+ Certified 2008, Security+ Certified

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