Skills

Work History

Hardworking, customer-oriented professional offering 9+ years of exceptional customer service experience (as waiter or butler) in food service and hospitality industry at highest standards (3 to 5* hotels and river cruises).

Proven ability to relate to guests and coordinate with personnel staff in order to provide exceptional service to the customers and enhance their satisfaction by demonstrating a high quality hospitality etiquette. Seeking a role that allows me to use my skill set and develop professionally. Excellent customer service

Excellent

Attentiveness and patience for customers

Excellent

Food safety

Excellent

Flexibility to work in shifts

Very Good

Positive language

Very Good

2016-04 - 2019-12 Butler

Ama Waterways (Europe River Cruises)

Greeting guests and acquainting them with the cruise's amenities Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Taking orders and serving meals and beverages during room-service requests, while creating a refined dining atmosphere within the guest's room Providing directions and information about events and local points of interest Ensuring rooms and common areas meet guest standards Key achievement(s):

Achieved “Employee of the Month” award for two consecutive months Received 5-star ratings in 100+ performance guest reviews Claudiu Purcaru

Waiter/Butler

Address 3520 Longfellow Cir, Hollywood, 33021

Florida, USA

Phone +1-954-***-****

E-mail ad2y4m@r.postjobfree.com

2015-11 - 2016-04 Waiter

AmaWaterways (Europe River Cruises)

Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest and health (e.g. about portions, ingredients or potential food allergies).

Inform customers about the day's specials

Up-sell additional products when appropriate

Take accurate food and drinks orders, using order slips or by memorization Communicate order details to the Kitchen Staff

Serve food and drink orders, providing excellent customer service to guests Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Key achievements:

Maintained 90% or higher guest service rating throughout the year 2014-11 - 2015-03 Waiter

Lux Garden Hotel (5*), Azuga

Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest and health (e.g. about portions, ingredients or potential food allergies).

Inform customers about the day's specials

Serve food and drink orders, providing excellent customer service to guests Communicate order details to the Kitchen Staff

Key achievement(s):

assisted and coordinated activities of one waiter assistant 2014-04 - 2014-09 Waiter

Vega Hotel (5*), Mamaia

Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest and health (e.g. about portions, ingredients or potential food allergies).

Inform customers about the day's specials

Take accurate food and drinks orders, using order slips or by memorization Communicate order details to the Kitchen Staff

Serve food and drink orders, providing excellent customer service to guests Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Key achievement(s):

received an extending contract offer outside the season due to my excellent customer services

Education

Certifications

Languages

2010-01 - 2014-03 Waiter

Mara Hotel (3*), Sinaia

Greet and escort customers to their tables

Prepare tables by setting up linens, silverware and glasses Take accurate food and drinks orders, using order slips or by memorization Serve food and drink orders

Key achievement(s):

promotion to waiter achieved after 3 months

2003-09 - 2009-06 High School Diploma

Mihail Cantacuzino High-School - Sinaia, Romania

2010-02 Waiter in Food & Beverage Units

English

Very Good

Romanian

Excellent

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