Caroline Atkins

**** ***** *****

Snellville GA *0039

914-***-****

ad2y4j@r.postjobfree.com

OBJECTIVE

Seeking to obtain a rewarding and challenging position with a growth oriented company that promotes a team environment where I can utilize my best customer service skills.

PROFILE

Ability to work under pressure and handle multiple tasks.

Able to relate well with people from diverse backgrounds and cultures.

Highly motivated, work well both independently and as part of a team.

Fast learner, who quickly absorbs and utilizes new methods,

Passion for working with people. Over 22 years in travel industry/customer service.

WORK EXPERIENCE

FULLFILMENT ASSOCIATE- LEARNING AMBASSADOR

Amazon- May 2021 to Present

Meet and exceed productivity goals usually 110 packages scanned per hour.

Use scanners and on screen prompts making sure to fulfill the correct orders.

Operate equipment such as taping and dunnage machines correctly.

Work together with other associates to ensure all resources e.g boxes needed to do the job

sufficiently is provided.

Use safe lifting procedure to handle bulky and heavy items that ships in its own container.

Apply labels to packaged items in preparation for outbound shipping.

Operate CW1000 Machine by scanning items 400 per hour and the machine builds the boxes.

Train new onboard employees.

CASHIER- PART TIME

WALMART - Snellville – July 2014 to May 2021

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Ringing up sales on computerized cash register, handling returns and questions on merchandise. Training new cashiers.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments. Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission.

TRAVEL CONSULTANT

Skybird Travel and Tours – Oct 2016 to Dec 2019

Sell consolidated airfare for various travel carriers for international and domestic flights to travel agencies and the general public.

Provide thorough, friendly and effective customer service to all customers.

Sell travel insurance for customer’s protection.

Maintain database by entering new and updated customer and account information.

Advising customers on the travel options and Marketing to potential client

Creating a status report to ensure on-time delivery of travel documents.

Accurately processed cash, credit/debit card transactions.

TRAVEL AGENT

Mrag Travel Inc – June 2011 to Oct 2016

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers for air/car/cruise/train and hotel.

Maintain database by entering new and updated customer and account information.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Advising customers on the travel options and Marketing to potential client.

Creating a status report to ensure on-time delivery of travel documents

Accurately processed cash, credit/debit card transactions.

.

TRAVEL COUNSELOR

AAA Auto Club South – Nov 2007 to June 2011

Making air/car/hotel/cruise/train reservation and ticketing.

Advising customers on the travel options.

Enter customer’s personal information into computer database.

Selling membership, Photocopy, faxes and file documents.

Marketing to potential client

MANAGER

Papos Travel, Bronx NY – June 2002 to August 2007

Making air/car/hotel/cruise/train reservation and ticketing.

Advising customers on the travel options.

Doing ARC weekly report.

Training of new personnel.

Sales deposit at the bank and performing office administration skills.

Enter customer’s personal information into computer database.

Prepare reports of all international money transfer and money orders sold.

Address client inquiries and provide company information upon request.

Provide excellent customer service.

EDUCATION

Saint Dominic’s Convent - High School Diploma – 1986- 1990

Edutech Associates Word Processing - Certification – 1990 -1991

Airline Reservation & Ticketing - Certification - 1997

Boces Southern Westchester - Certified Medical Administration Assistant and

Certified Billing and Coding Specialist - 01/2006 – 06/2006

Caregiver Solutions Training Institute- licensed CNA – 04/2010 – 07/2010

SKILLS

Knowledge of Microsoft Office: Word, Excel, Power Point, Outlook and the Internet.

Type 40 wpm.

Active listening, Service Orientation, Coordination, and Time/Money management.

Computerized Sabre, Amadeus, and World Span System.

REFERENCES

Chris Samaroo – Manager

Papos Travel, Taylor Ave,Bronx NY – Tel 718- 918-1900 /Cell 646-***-****

Ebi Almafani - Manager

Amazon 2255 West Park Pl Stone Mountain GA Tel 404-***-****

Desmond Watkis

2873 Beaut CT, Snellville GA – Tel 678-***-****

Contact this candidate