Professional Summary

Skills

Experience

Mark Schumack

313-***-**** ad2y4i@r.postjobfree.com Denver, CO 80206 Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

• Premiere Pro • After Effects • Customer service

• Microsoft Office • Video Editing • Adobe Creative Suite

• Video Production • Digital Video

Digital Production Assistant May 2022 - December 2023 STARZ, Denver, CO

• Identified and logged BTS, EPK, and interview shoot footage for the Video and Marketing teams.

• Collaborated across multiple teams, assisting with delivering and managing footage. Prepared shoot footage for external vendor requests, and managed sensitive assets and confidential video streams under explicit and implied NDA.

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Collaborated with marketing Creative Operations and Materials to request promotional assets and deliveries, and quality control them for accuracy.

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• Updated and maintained logging on master projects created by the Video team within Adobe Premiere Pro.

• Created title reports and music cue sheets for internal legal review. Courier September 2021 - May 2022

FedEx, Henderson, CO

• Operated company vehicles and provided courteous and efficient delivery of packages.

• Managed routes and organized schedules to achieve delivery targets.

• Maintained a daily legible DOT log and managed discrepancy documentation for incoming shipments Maintained safety and focus in high-pressure situations, including operating vehicles at variable speeds and in dynamic traffic conditions.

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Shift Manager October 2017 - June 2021

ALDI, Redford, MI

Supervised the day-to-day operations of my team and escalated concerns to the appropriate level of support/leadership when necessary

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• Secured monies against loss, keeping drawer cash low and properly using on-site safe. Assured direct reports and completed assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the company

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Education

• Trained and mentored employees to maximize self-potential and team performance. Service Manager March 2014 - September 2017

Chipotle, Southfield, MI

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• Demonstrated leadership, exemplary customer service, and a friendly, professional demeanor.

• Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.

• Recruited, trained, and mentored new staff to deliver top-quality customer service. Certificate in Digital Media Arts - Specs Howard School of Media Arts, Southfield, MI September 2021