JW Jade Ward

Des Moines, WA ***** 206-***-**** ad2y4b@r.postjobfree.com

PROFESSIONAL

SUMMARY

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. SKILLS Clerical Support

Office Management

Data Entry

Mail Distribution

ctcklink

Microsoft

Google Applications

Multitasking Abilities

Teams

Verbal and Written

Communication

Multi-Line Telephone Systems

Customer/Client Relations

Time Management

Scheduling Appointments

WORK HISTORY LET IT RIDE CASINO PARTIES 09/2023 to CURRENT Let It Ride Casino Parties Renton, WA

Enhanced customer experience by providing friendly and efficient service during table games sessions.

Maintained professional and welcoming atmosphere for players with excellent communication skills.

Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.

Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.

Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Assisted players with placing bets, educating on game rules to increase understanding.

FRONT DESK ASSISTANT 09/2022 to 12/2023

Highline College DesMoines, WA

Enhanced customer satisfaction by providing efficient and professional front desk services.

Streamlined office operations for improved productivity with effective organization and communication skills.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Expedited check-in and check-out procedures for students, ensuring seamless experiences during their visits.

Developed strong working relationships with team members, fostering a positive work environment.

Handled sensitive student information with confidentiality, adhering to company privacy guidelines.

Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Scheduled appointments accurately using ctclink, Teams, Microsoft and Google Applications.

TABLE GAMES DEALER 09/2010 to 06/2012

Freddy's Casino In Fife Fife, WA

Enhanced customer experience by providing friendly and efficient service during table games sessions.

Ensured game integrity through strict adherence to gaming policies and procedures.

Maintained professional and welcoming atmosphere for players with excellent communication skills.

Contributed to casino revenue growth by effectively managing multiple table games simultaneously.

Upheld highest standards of game security, quickly identifying potential cheating or suspicious behavior.

Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.

Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to casino.

Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.

Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.

SWITCHBOARD OPERATOR AND RECEPTIONIST 09/2002 to 09/2005 Puyallup Tribal Health Authority Tacoma, WA

Improved call efficiency by effectively routing and managing incoming calls for busy office environment.

Enhanced customer satisfaction by promptly addressing inquiries and directing them to appropriate department.

Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.

Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.

Contributed to professional atmosphere by courteously greeting callers and providing helpful assistance.

Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers. Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.

Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.

Created and maintained company phone directory with current extensions and staff information.

Helped with event planning and hosting events for patients. Filled in for multiple departments for front desk

EDUCATION Associate of Applied Science Human Services EXPECTED IN 06/2026 Highline College, DesMoines, WA

REFERENCES Yamamah Abdulhameed Program Navigator from Highline College ad2y4b@r.postjobfree.com 206-***-****

Aislinn Hall Academic Pathway Advisor from Highline College ad2y4b@r.postjobfree.com 425-***-****

Wynnona Toeaina Early Intervention Behavior Assistant from Puyallup Tribe of Indians

ad2y4b@r.postjobfree.com

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