IRINA ALKUS

ad2y3p@r.postjobfree.com 901-***-**** Somerville, TN 38068

Summary

Highly enthusiastic Customer Service professional with 14 years of client interface experience.

Skills

Business writing

Detailed meeting minutes

Mail management

Transporting files

Calendar management

Meeting participation

Report analysis

Database entry

Technologically savvy

Sensitive material handling

Data entry documentation

Proficient CRM Software

Microsoft Office Suite

Interpersonal Communications

Experience

Billing and Shipping Representative Avionics Specialist INC - Memphis, TN 12/2016 - Current

Prepare documents for freight carriers and accounting department.

Communicates with domestic and international customers regarding the logistics.

Collects payments for labor and airplane parts.

Invoices work orders that are ready for shipment and create paperwork.

Collaborates with FEDEX, DHL, UPS and multiple freight forwarders for shipping and delivering orders.

Provides freight carriers with the necessary shipping documents required for custom clearance.

Identifies and solves any organizational mishaps from occurring during the shipment process.

Communicates and coordinates with colleagues as necessary.

Maintains a positive, empathetic, and professional relationship with customers and colleagues.

International Customer Service Specialist/Operations Zimmer Biomet Spine - Memphis, TN 02/2016 - 11/2016

Processed customer orders in SAP for shipment of material and its billing, if applicable, resolved any incidents that may arise in the process.

Searched, in other delegations or consignments, material not available in stock, to cover the client’s needs of the client.

Served as a communication liaison for customers and other departments regarding back orders.

Reported back orders to the material’s requestor and proposed alternatives.

Verified and recorded in SAP information such as movements, warehouse listings and prices.

Communicated with sales representatives with client in case of discrepancies between the client’s orders and the deposits.

International Customer Service Specialist WRIGHT Medical Technology - Arlington, TN 11/2011 - 10/2014

Provided customer-focused service to assigned accounts.

Maintained customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.

Arranged international shipments for customers outside North America.

Generated relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.

Collaborated with customer brokers as needed to ensure shipments are not held.

Proactively communicated with product supply reps and shipping department of any order changes customer initiatives.

Responded to and managed customer orders from order entry to delivery and invoicing.

Beauty Advisor Bobby Brown at Macy’s – Collierville, TN 04/2015 - 02/2016

Determined each guest’s needs and answered questions concerning products and services.

Helped guests find the products that best suit their skin and hair types.

Possessed thorough knowledge of the products being sold in the cosmetic industry.

Maintained store location by organizing products on shelves, arranging displays, and creating effective merchandising layouts.

Met specified sales goals.

Pharmacy Technician Rite Aid – Cordova, TN 10/2007 - 09/2011

Operated and manipulated automated machinery as trained to assemble prescriptions as required.

Processed prescriptions electronically and ensured all information is complete and accurate.

Maintained inventory cycle counts of each medication.

Monitored prescription inventory for expired pharmaceuticals.

Resolved issues when arise such as rejected insurance claims.

Education and Training

University of Moscow Moscow, Russia 1991

BBA: Psychology

School of Moscow Moscow, Russia 1986

High School Diploma

Languages

Russian:

Native/ Bilingual

French:

Fluent

Certifications

Southwest Tennessee Community College Memphis, TN 2007

Certification: Pharmacy Technician

Contact this candidate