Customer Service, billing, shipping coordinator
Resume:
IRINA ALKUS
********@***.*** 901-***-**** Somerville, TN 38068
Summary
Highly enthusiastic Customer Service professional with 14 years of client interface experience.
Skills
Business writing
Detailed meeting minutes
Mail management
Transporting files
Calendar management
Meeting participation
Report analysis
Database entry
Technologically savvy
Sensitive material handling
Data entry documentation
Proficient CRM Software
Microsoft Office Suite
Interpersonal Communications
Experience
Billing and Shipping Representative Avionics Specialist INC - Memphis, TN 12/2016 - Current
Prepare documents for freight carriers and accounting department.
Communicates with domestic and international customers regarding the logistics.
Collects payments for labor and airplane parts.
Invoices work orders that are ready for shipment and create paperwork.
Collaborates with FEDEX, DHL, UPS and multiple freight forwarders for shipping and delivering orders.
Provides freight carriers with the necessary shipping documents required for custom clearance.
Identifies and solves any organizational mishaps from occurring during the shipment process.
Communicates and coordinates with colleagues as necessary.
Maintains a positive, empathetic, and professional relationship with customers and colleagues.
International Customer Service Specialist/Operations Zimmer Biomet Spine - Memphis, TN 02/2016 - 11/2016
Processed customer orders in SAP for shipment of material and its billing, if applicable, resolved any incidents that may arise in the process.
Searched, in other delegations or consignments, material not available in stock, to cover the client’s needs of the client.
Served as a communication liaison for customers and other departments regarding back orders.
Reported back orders to the material’s requestor and proposed alternatives.
Verified and recorded in SAP information such as movements, warehouse listings and prices.
Communicated with sales representatives with client in case of discrepancies between the client’s orders and the deposits.
International Customer Service Specialist WRIGHT Medical Technology - Arlington, TN 11/2011 - 10/2014
Provided customer-focused service to assigned accounts.
Maintained customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.
Arranged international shipments for customers outside North America.
Generated relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Collaborated with customer brokers as needed to ensure shipments are not held.
Proactively communicated with product supply reps and shipping department of any order changes customer initiatives.
Responded to and managed customer orders from order entry to delivery and invoicing.
Beauty Advisor Bobby Brown at Macy’s – Collierville, TN 04/2015 - 02/2016
Determined each guest’s needs and answered questions concerning products and services.
Helped guests find the products that best suit their skin and hair types.
Possessed thorough knowledge of the products being sold in the cosmetic industry.
Maintained store location by organizing products on shelves, arranging displays, and creating effective merchandising layouts.
Met specified sales goals.
Pharmacy Technician Rite Aid – Cordova, TN 10/2007 - 09/2011
Operated and manipulated automated machinery as trained to assemble prescriptions as required.
Processed prescriptions electronically and ensured all information is complete and accurate.
Maintained inventory cycle counts of each medication.
Monitored prescription inventory for expired pharmaceuticals.
Resolved issues when arise such as rejected insurance claims.
Education and Training
University of Moscow Moscow, Russia 1991
BBA: Psychology
School of Moscow Moscow, Russia 1986
High School Diploma
Languages
Russian:
Native/ Bilingual
French:
Fluent
Certifications
Southwest Tennessee Community College Memphis, TN 2007
Certification: Pharmacy Technician
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