Social Media Call Center

David Pizarro

***********@*****.*** 773-***-**** Crystal Lake, IL

Social Media

linkedin.com/in/david-pizarro-096a1411

facebook.com/daevpizarro

Summary

Versatile Collections Supervisor highly effective at utilizing diverse financial expertise to take on challenging objectives and achieve remarkable results. Versed in Team Management, Skip tracing, and Debt Collections.

Skills

Superior communication and interpersonal skills

Exceptional Negotiator

Expert Skip tracer

Windows, MS Word, Excel, Outlook, Mac, and QuickBooks

Knowledgeable of most collection, call center, and billing software

Team player

Critical thinker

Experience

Accounts Receivable/Operations – Repair Masters, Inc. (Schaumburg, IL)

April 2023 – January 2024

Hired to Handle Business to Business Collections which required learning their processes from the ground up. In addition to recovering a monthly average of $76,000.00 in past due invoices, I quickly learned and assisted with General Operations Tasks which include:

Opening and closing the office utilizing key and alarm code.

Front office duties, answering phones, transferring, and taking messages.

Intake of new jobs, New Customers, set up/maintain new customer files, and correspond with W2, Certificates of insurance, along with new vendor applications.

Manage invoices using various customer portals. (Service channel/Ecotrak/Corrigo, etc.)

Designed functional timesheets for employees using Microsoft Excel.

Dispatch and Assistance to Technicians using Fieldaware software.

General Customer Service.

Parts pick up/delivery.

GPS Software monitoring, tracking, and location input.

Collections Supervisor - Asset Recovery Solutions LLC (Rockford, IL)

November 2017 – April 2023

In addition to the following Supervisor responsibilities I was also required to maintain a Collectors desk and meet a monthly desk goal. My 4 month average of $55,000.00 gross collections (March 2019-June 2019) which is unmatched by any other Supervisor within the organization.

Supervisor Responsibilities:

Opening and Closing of office utilizing keys and an alarm code

Assist in day to day management of a team of 25 Collectors with and without Senior Managers in attendance

Provided coaching and continuous improvement of Collectors

Review Collector's payments and work to ensure compliance, quality, and adherence to standard operation procedures

Adjusted and managed employees timecards using Paylocity

Utilized Microsoft Excel to create and analyze spreadsheets to target accounts that exhibit traits of Debtors with a higher propensity to pay

Disburse inventory to Collectors

Provide assistance to Collectors on calls and deescalated calls when needed

Communicate with Clients via email and telephone

Traveled to multiple locations to assist with staff training and development

Maintained and adjusted dialer pools and work ques as needed

Private Loans Collection Specialist - Asset Recovery Solutions, LLC (Des Plaines, IL)

June 2015 - November 2017

Promoted to Collections Supervisor in November 2017

Debt Collection Specialist - Various Agencies (Chicago, IL)

July 2007 - June 2015

Collection Manager/ Purchased Debt - Leading Edge Recovery Solutions (Chicago, IL)

January 2004 - July 2007

Private Investigator - Magnum Security And Investigations, Inc. (Chicago, IL)

June 2003 - September 2006

Gathered proof of activities through video recordings, photographs and statements

Performed mobile and stationary surveillance on individuals involved in insurance investigations

Performed surveillance and investigated various cases per year such as Civil and Criminal cases

Subpoena Service

Testified as representative in court hearings and presented evidence

Videotaped suspect's daily activities

Researched public records

Called and coordinated with police, fire and EMT services

Assigned to work in a police capacity with the Jefferson Parish Sheriff’s department in the aftermath of Hurricane Katrina in 2005

Education and Training

Some College (No Degree) in Urban Studies And Development

City Colleges of Chicago-Harry S Truman College, Chicago, IL

High School Diploma

1995

Amundsen High School, Chicago, IL

Activities and Honors

Sworn as a temporary Sheriff's Deputy by Jefferson Parish's Sheriff Harry Lee to Work in the aftermath of Hurricane Katrina.

September 2005 - November 2005.

References

References are available on request.

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