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Customer Service Administrative Assistant

Location:
Upper Marlboro, MD
Posted:
January 21, 2024

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Resume:

Dashawn Hunter

**** ****** **** # *** ****** Hills, MD 20748 240-***-**** ad2y3a@r.postjobfree.com

PROESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Combine judgement and experience to create sounds solution to resolve problems.

Adaptable to change and consistently deliver quality customer service.

Demonstrate dependability by meeting deadlines and being reliable.

Certifications – CPR and AED.

Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 30 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology CMS 1500 Claim Form

Billing Cycle Claims Appeal Process

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2023

PROFESSIONAL EXPERIENCE

St. Coletta of Greater Washington – Washington, DC 05/2022 – Present

Classroom Paraprofessional / Teacher Assistant

Work with individual students or small groups of students to reinforce learning of material and skills initially introduced by the teacher.

Assist teacher with feeding, curriculum, and maintaining a clean classroom.

Work cooperatively with school personnel and parents.

Communicate respectfully and effectively with families of diverse backgrounds.

Assume responsibility for leading classroom activities in the teacher’s absence.

Prepare IEP-related activities for individual IEP goals and objectives.

Complete assigned paperwork and collect data as directed by the teacher; prepare materials for class as needed.

Deliver and assist with instruction in support of the classroom teacher.

Proud Moments In-Home and Clinic Based ABA Services – Rossville, MD 08/2022 – 12/2022

Behavioral Technician

Implemented and monitored treatments plans, taught patients coping skills, documented incidents and behaviors, and documented a report every visit.

Assured a safe and supportive environment designed to address individual and family needs.

Advocated for clients and families and interacted in a manner which reflected cultural sensitivity.

Protected patient rights by maintaining confidentiality of private information and abiding by HIPAA guidelines.

Popeye's Louisiana Kitchen – Hillcrest Heights, MD 06/2016 – 08/2020

Shift Leader / Customer Service

Trained new hires, led and supervised up to 80 per day, and reinforced safe working procedures.

Created schedules, managed inventory and bank deposits, covered shifts, and counted down cash drawers.

Handled escalated issues and maintained a customer focused, team oriented environment by building effective relationships and providing guidance and support to employees.

Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.

VOLUNTEER EXPERIENCE

Volunteered for 2+ years at Friendship Collegiate Academy in Washington, DC as a Secretary

Managed appointments and paperwork, maintained files, and communicated effectively with managers and employees



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