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Registered Nurse Customer Service

Location:
Greenwood, IN
Posted:
January 21, 2024

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Resume:

Julie Ellis BSN, RN

**** ******** **., *********, **, 46143 Cell: 317-***-**** ad2y2x@r.postjobfree.com

Registered Nurse Compact License # 28168682C

Relevant Experience

Community Physician Network- Indianapolis, IN

Ambulatory Triage Registered Nurse

October 23, 2022-present

Telephone triage patients, directing to appropriate level of care.

Patient education regarding lab results, disease management, and medications.

Scheduling appointments

Prior authorizations

Prescription refills

Referrals

Care coordination

FMLA paperwork

Maxim Healthcare Services – Indianapolis, IN

RN, Clinical Manager/Administrator

September 2015 – October 20, 2022

Provided clinical leadership and oversight of branch operations.

Lead and directed the office-based infection control and quality management programs.

Lead Governing Board activities, emergency preparedness training exercises and plan development, internal quarterly audits and surveys.

Knowledgeable of Medicare COPS and ACHC accreditation standards, ensuring agency compliance.

Managed client and customer relationships through excellent customer service.

Acted as a resource to others by making referrals to community resources through established partnerships.

Remained current with industry regulations including federal, state, local contract and program requirements.

Lead and managed Clinical Supervisors, assessing performance and providing development opportunities based on Key Performance Indicators (KPIs) and competencies.

Staff development and disciplinary action process, lead for internal and external investigations.

OASIS review and transmission for dual eligible population.

Partnered with Business Development Manager on sales calls to referral sources and potential clients.

Collaborated with human resources to develop plans to ensure staff credentialing and requirements were kept up to date.

Provided clinical oversight for seasonal Flu and Wellness program as well as staffing division.

Maxim Healthcare Services – Indianapolis, IN

RN, Quality Improvement Specialist/Alternate Administrator

September 2012- September 2015

Responsible for directing the QAPI program of the home health agency.

Assisting Director of Clinical Services with clinical and administrative management.

Hiring and orientation process for all new caregivers.

Provided support to clinical supervisors as needed.

Patient evaluations, admissions, recertifications, and discharge planning.

Leading internal investigations, implementing disciplinary process when needed

Root cause analysis and action planning.

OASIS data collection, review, and submission.

Gentiva Health Services – Greenwood, IN

RN Case Manager

January 2012-September 2012

Staff training and development

Supervision of new employees

Patient assessments, skilled interventions, and education from admission through discharge

OASIS data collection

Providing clinical support to internal and external staff

Collaborated with members of the healthcare team to achieve patient goals

Maxim Healthcare Services – Indianapolis, IN

RN, Clinical Supervisor/Alternate Nursing Supervisor

May 2010-January 2012

Provided clinical oversight and case management as required by regulations and policy

Facilitated the orientation process, competency, and skills validation process for caregivers

Provided supervisory oversight for a specific client census, caregiver or field staff population

Staff training and development, disciplinary action processes.

Patient assessment admission through discharge, including OASIS data collection

Participated in Quality Improvement efforts

Care coordination with all members of patient’s healthcare team

Advantage Nursing Services, Indianapolis, IN

RN, Nursing Supervisor

May 2008- May 2010

Intake, referral management, assessment of client needs and eligibility for private duty home health services.

Provided clinical oversight and case management as required by regulations and policy

Facilitated the hiring and the orientation process, competency, and skills validation process for caregivers

Staff training and development

Patient assessments from admission through discharge, including OASIS data collection

Worked in collaboration with physicians, clients, and other care team members on development of plan of care.

Care Coordination with all members of the healthcare team

Community Health Network, Indianapolis, IN

Staff RN – Med/Surg

June 2006-October 2008

Provided bedside nursing care to a variety of patients

Patient assessments, IV therapy, phlebotomy, medication administration, TPN, pain management, telemetry, wound care, catheter insertion, O2 administration, specimen collections

Managed chronic diseases and reported changes in patient condition to physicians

Assessed and monitored post-surgery patients

Collaborated with members of the healthcare team for optimal patient outcomes

Education

Indiana University Purdue University at Indianapolis - Indianapolis, Indiana

January 2017-July 2020

Bachelor of Science in Nursing

Ivy Tech State College - Lawrence, Indiana

January 2003-May 2006

Associate of Science in Nursing

Accomplishments and Awards

Area Clinical Leader of the Year recipient in 2020

Clinical Contest Winner recipient in 2019

Volunteer Lead for Maxim Charitable Foundation (MCF)

Contributor to published IHI Quality Improvement Storyboard ‘Homecare Campaign Reduces Hospitalization and ER utilization’ in 2019

Member of District 5 Healthcare Coalition

Medical Reserve Corp Volunteer

Skills

Epic EMR

Microsoft Office Proficient

EMR experience

Excellent oral and written communication skills

Knowledgeable of federal and state regulations

Knowledge and training in Emergency Preparedness

Management, leadership

Time management, organization, attention to detail, critical thinking, and self-development.



Contact this candidate